Millcroft Spa

Millcroft Spa, Alton: Address, Phone Number, Millcroft Spa Reviews: 4/5

Millcroft Spa
Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.

70 reviews
Very good

Julia C
Toronto, Canada99 contributions
Feb 2020
My daughter and I each enjoyed two treatments at this wonderful spa. So many services to choose from, it was hard to decide. There are amazing hot springs there which added to the relaxation, as well as a cold water plunge pool and a good gym. Beautiful robes are available for use. Great Spa to go to for a day but even nicer to stay overnight!
Written February 21, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Toronto, Canada184 contributions
Oct 2019
It was a beautiful drive up to this location during the fall. When we got to the complex is was quaint - like a little European village. The challenge of this, of course, was that driving in and out was a bit tricky as you have to pass the inn and restaurant to get to the spa. And the area in front of the inn is quite small for cars. We had to wait for other visitors to move their cars, and delivery trucks and golf carts parked in awkward positions before we could make our way to the spa.

The spa itself was lovely. My friend got a massage while I received reflexology and we were both very satisfied with our services. The environment was clean and peaceful. The staff were lovely. I do wish the change/lockeroom area was bigger though. On a busy day it's hard to get around other patrons in such a tight space.

There were a few pools to choose from - 2 hot, 1 warm, 1 cold, and a sauna. These were nice. It was a nice day when we went to it was a nice view to sit outside. My biggest pet peeve though, is that I wish Millcroft enforced a no cell phone outside the locker room/check-in area policy like the Scandinavian spa in Collingwood. It's a bit irritating to be enjoying yourself in the pool and looking over to see not one, but two groups of young girls trying to get their best selfie. The point of the spa is to disconnect for a few hours. Also, for privacy's sake, other patrons might not want to be filmed or photographed in their swimsuits.

I liked that you could grab some food and drinks in the restaurant near the pools. It was convenient to enjoy the pools for a bit, come in to eat while still in our robes, and be able to go back out to the pools afterwards. Just a warning though - the restaurant closes after 4pm and is pay as you go.

Overall a great visit and I would return again, perhaps midweek instead when it's less busy.
Written October 28, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Henry H
Mississauga, Canada12 contributions
Aug 2019 • Friends
A great and relaxing day overall with friends. Also a great place to get together to spend some quality time.

- Massage packages were great!
- Professional and very clean
- Just the relaxing feeling as everyone is in robes.
- The outdoor pool area is great! 3 pools different temperature.

- During the wrap session, there is a point where they let you sleep/relax. It was a bit loud as you can hear people from the hallways and shuffling of drawers.

- Lunch was great... till a piece of plastic was still wrapped around my turkey sandwich. Jokingly we probably already drink plastic into our bodies. But probably not what you would expect from a high end spa.

- I would recommend as a nice day trip to get away from everything.
Written August 24, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Burlington, Canada33 contributions
Jan 2015 • Friends
I am writing this on behalf of my wife. This occurred on Sunday, 25 Jan, 2015.

Having been to the Millcroft Inn in the past for dinner on two
occasions when I was extremely pleased with the experience, my first
time trip to their spa on Sunday was disappointing. The website boasts
it is "award-winning" and one of the "Top 100 Spas in America". I have
been to some nice spas in Canada and the U.S. and this was mediocre in
comparison. I booked a pedicure for myself and a friend on Wednesday,
which I realise was a bit close to the desired date of Sunday. We were
given only a 9AM or 4 PM option, and I chose the 4 PM option. Was told
the spa closes at 5 PM. It was suggested that for lunch from the spa
cafe, to arrive a couple hours early, place the order, enjoy the
amenities, and the food would arrive at the cafe approx. half hour
- drove for one hour from XXXXXX
- upon arrival before 2 PM, we ordered a simple lunch from the menu (2
salads only). We were told it would be ready at 3 PM.
- went to the change/locker room. It was small, uncomfortable, cramped
quarters with at least 10-15 women closely dressing, and drying their
hair in front of sinks that should have been free for washing hands. I
saw only one toilet. The pool was adequate, the hot tub would fit 3 to
4 people maximum comfortably, and seemed too small for the amount of
guests who were there. We were told the hotel was sold out and the
dining room was busy, but no one knew of any conference going on that
- we showed ourselves to the cafe area at 3 PM; no staff were present,
all the tables were empty but uncleared from previous diners. The
space was again, quite small for the number of potential guests.
- when we went to the front desk, we were told to wait in the lounge
until they called us for lunch.
- the lounge was busy and less than relaxing with that number of people
- the quality of water and tea offered in the lounge (self-serve) was
- at 3:20 I headed to the front desk to see where lunch was, and was
told the dining room had been hit with an unexpected group of people.
Our food was "on its way over" from the main building.
- close to 3:30 our food arrived and staff finally cleared a table (in
front of us standing and waiting) for us to sit down
- The salads were basic greens with dressing, and some bread on the
side. Hardly worth waiting 90 minutes for, or paying 20 dollars a
plate for. I have had better, more affordable salads at fast food
- I was thinking later that we should have put our coats and boots on
to trek up to the main dining room ourselves, so we would have had a
better chance at a nice meal.
- when we were greeted slightly late for our pedicures (since we did
not have a leisurely lunch and had to eat quickly to make the 4:00
appointment), the service providers told us that most of the nail
polishes we could choose would take 45 minutes to dry, and a small
number would take 15 minutes to dry. We were not sure how to take that
comment...would we be welcome to sit and dry for 45 minutes after the
spa had closed or was this an insinuation that they wanted us to get
out soon?
- The quality of pedicures was good, and the service providers were
friendly, but all in all, this spa experience was less than desired.
- As an aside, the 72 hour cancellation policy is unreasonable.

For the pedicures and lunch, the total came to close to $200. What a
disappointment! We could have gone to my local community pool, nail
shop down the street and the fast food restaurant next door for a
better quality, more relaxing, efficient experience, at probably a
third of the price.
Written January 26, 2015
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

110 contributions
Aug 2015 • Couples
The good:
- Quaint, nice grounds, scenic.

The bad:
- Everything is overpriced
- We had to wait 2 months because the room we wanted was unavailable. An hour before arriving, the reservation manager called us to change our reservation from the deluxe to the traditional room, claiming there was a wedding and he was concerned the noise might bother us. When we arrived, we realized the change of room was clearly a downgrade and in order to compensate they provided us with a $9 bottle of wine (googled it). We requested to have the reservation reinstated and found out the room was actually given to someone else from the wedding party.....nice customer service...for them.
- There were flies in the restaurant (I'm sure they enjoyed the food more than we did)
- The coffee machine is located inside the bathroom (we've been all over the world and have never seen that). Overall I would have to say the best part of the stay was....the 9$ bottle of wine lol...enjoy.
Written August 22, 2015
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Toronto, Canada63 contributions
Apr 2017 • Solo
Visited during a busy day/time. Found it chaotic. Waiting area is extremely small. Changing area is extremely small. Too many people in general for the small spaces. Service by desk staff was lacking - they seemed disorganized and confused. Service by spa staff seemed rushed. I have been to this spa many times in the past and the quality of service has noticeably decreased over the past year.
Written April 17, 2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Caledon, Canada33 contributions
Sep 2016 • Couples
Millcroft Spa is great place to spend with love one. Spend a day there back last September . Enjoyed a couples measage, light lunch and the three out door pools.
The staff were good natured and ensured my wife and I left very relaxed and happy.
My wife was so pleased with the facility she is planing to return in the spring with a few of her lady friends.
Written February 15, 2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Mandeep B
27 contributions
Feb 2017 • Couples
Last week took my wife to celebrate her birthday. Although it was freezing rain outside and not the best of weather, we thoroughly enjoyed our two night stay. The best part was the wood burning fireplace and personal outdoor jacuzzi.

Would suggest going to the Rays 3rd Cafe for meals especially with it being walking distance. The restaurant in the resort is not bad although it doesn't have a lot of options.

We were in the Croft suite which has the bedroom upstairs. Loved the heated floors. The TV in the bedroom could be a bigger size.

Overall the staff is very helpful and polite.

Would definitely recommend this resort.
Written February 10, 2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Joyce L
Caledon, Canada20 contributions
Oct 2016 • Friends
Was looking forward to being in a relaxing and tranquil environment. Did not feel like customer service was a high point. No tour to know where everything was. The ladies change room was very crowded. Could not change without bumping into someone. One 2 washrooms and one being for special needs. The feeling was that the front desk was very busy and an assembly line was all that could be managed. Did not know how too get out to the new pools so had to ask which is not the end of the world; however with what the price was the expectation goes up. Will try out others as though they tried to be like the Scandavan spa it fell short.
Written October 23, 2016
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Sonia T
6 contributions
Jul 2016 • Friends
Renovations are outstanding! Resort feel!! Outdoor pool & hotsprings so nice!! Had a fantastic massage- yay Gayle! Spa cafe needs more selection though.
Written July 6, 2016
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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