QC Terme San Pellegrino
QC Terme San Pellegrino
4
9:00 AM - 11:00 PM
Monday
9:00 AM - 11:00 PM
Tuesday
9:00 AM - 11:00 PM
Wednesday
9:00 AM - 11:00 PM
Thursday
9:00 AM - 11:00 PM
Friday
9:00 AM - 12:00 AM
Saturday
9:00 AM - 12:00 AM
Sunday
9:00 AM - 11:00 PM
About
Whirlpools, Kneipp footpaths, waterfalls, saunas and relaxation rooms: QC Terme San Pellegrino is the perfect place to be revitalised. A new form of wellness has been created in the historic city of thermal baths, where frescos and wonders of the past blend with modern architecture and design.
Duration: More than 3 hours
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See what travelers are saying
- Elisa M3 contributionsWonderfulThe spa is spectacular, truly a wonderful experience. We also booked a massage and it was amazing, super relaxing. I must say that despite the many couples, my best friend and I had fun and at the same time relaxed a lot. We went on a Saturday, actually there was a lot of confusion and unfortunately we couldn't experience the relaxation rooms which were perpetually full, but we still enjoyed all the other tubs, saunas and spa rooms. Above all, the outdoor pools offer a crazy view, as a Sicilian I was fascinated by them. I will definitely be back!Visited February 2024Traveled with friendsWritten February 12, 2024
- Sleepy23018231 contributionsSoaking dayNice place, perhaps a little small, nice weekend due to the large influx of people. The place is relaxing both outdoors and indoors. Perhaps an internal bar would be missing. The welcome aperitif on the other hand is of low quality.Visited February 2024Traveled as a coupleWritten February 14, 2024
- AriannaItaly18 contributionsSinI have been to San Pellegrino several times, but around 8pm I went out instead I wanted to change the entrance to Monday at 7pm Very dirty changing rooms, bathrobes and slippers everywhere when they should be brought to the entrance no one to come and check in the tubs no one was going by but I wonder about the checks the time from 7pm to 10pm was neglected I was on a Monday I will think about it before going at that time. time experience very badVisited January 2024Traveled with familyWritten February 19, 2024
- Michele P2 contributionsQuite crowded and little respect for common areasWe stayed during the week, from 3.30pm to 8.30pm. The structure and the services made available to customers are noteworthy, the staff is present and attentive. The aperiterme was very welcome, beyond expectations, considering the fact that it is offered. The only no less important flaw is the overcrowding and the lack of respect that many people show with their attitude; numerous couples, especially young ones, put themselves in the tubs for long periods thus not allowing rotation, not to mention the relaxation areas where it is impossible to enter, careless couples entwined as if they were in bed at home as if nothing had happened, it looked like a brothel. In my opinion it would be more functional to remove these areas and replace them with chairs like those already present in the tea areas, where everyone sits alone and in an appropriate manner.Visited February 2024Traveled with familyWritten March 3, 2024
- Ermy 68Brescia, Italy50 contributionsPay attention to the timeI would like to point out that I was certainly wrong in booking the day and time. The location is very beautiful but on Saturday evenings it is too crowded, I also understand that it is a place for couples, but not everyone entwined on top of each other in the swimming pools and whirlpools!!! We should go to relax, but instead, thanks to the darkness and young age, they are all combined passing decency.Visited March 2024Traveled as a coupleWritten March 3, 2024
- Barbara S40 contributionsRelaxation guaranteed, service to be reviewedI spent the day as a couple on a Tuesday and it is definitely more liveable than on the weekend. The structure is spread over two floors where we find hydromassage tubs, paths with water jets, outdoor swimming pools with sun loungers. Inside there are various themed rooms: salt room, ice room, saunas, room with water mattresses, the day passed very quickly thanks to the possibility of being able to try out different experiences. However, it's a shame about the service offered; Parking is paid and there is no indication to reach the property. At the end of the day the bathrobes must be returned to the laundry through the hole. The slippers provided are terribly uncomfortable and stiff and the bathrobes are unstitched in several places and poorly maintained. Convenient as it's close to home but I don't think I'll be returning anytime soon.Visited March 2024Traveled as a coupleWritten March 13, 2024
- Elena G15 contributionsExceptionalIn a splendid Art Nouveau building, these spas are truly excellent. Friendly staff who explained to us how to access the tubs and lockers, equipped with bathrobe, towel and slippers. I haven't counted them but there are so many pools both inside and outside where, if it's a beautiful sunny day, it's very pleasant to relax on the deckchairs in the garden. There are also many relaxation areas where you can rest "dry". Showers spotlessly clean and equipped with everything, including face and body creams. Possibility to eat something at an affordable price. The aperitif at 5.30pm must be booked and there is not always room. What can I say, a perfect day! The only advice before booking is to choose a day and time outside of the holidays if possible because they are always very busy.Visited March 2024Traveled as a coupleWritten March 19, 2024
- AnnaUboldo, Italy61 contributionsTruly perfect experienceWonderful place, a fairytale day. Relaxation, swimming pools and lunch in the luxurious building. What more could you want? Experience to be redone both for the equipment and for the beauty of the structure. I recommend going there during the week.Visited October 2023Traveled as a coupleWritten March 20, 2024
- Michela74Cairate, Italy384 contributionsBeautiful….. but….. too many peopleThe spa is truly beautiful, the interior of the former casino is worth stopping to look at such a beautiful building. Sauna, round bath, tubs there is everything you want to do to relax or chat. You can have lunch or have an aperitif in the late afternoon. The only thing that at a certain time is filled with people. I did the daily work, luckily I did a lot of things in the morning, but in the early afternoon I couldn't do anything anymore.... It was all full. It was very crowded with people. I don't find it correct, even for the price you spend. I've lost a bit of it 🫤Visited March 2024Traveled as a coupleWritten March 20, 2024
- Aurora C6 contributionsGift to the SpaBeautiful experience that was given to me via voucher. Even though I went on a weekday, there were a lot of people and the small pools didn't allow everyone to use them. The bathrobes have no pockets, which for me is a serious flaw because, for those who wear glasses, you really don't have the possibility of putting them on and putting them away just before entering the water. The evening aperitif included in my package was excellent, varied and satisfying.Visited March 2024Traveled with familyWritten March 26, 2024
These reviews are the subjective opinion of Tripadvisor members and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.
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priyatnost_
Moscow, Russia26 contributions
Sep 2023 • Solo
A wonderful day spent. I have been to many thermal complexes in Germany, there is something to compare with. This Italian complex is different (if only because the maximum temperature in the saunas is 80 degrees), but it does not lose out. And in the lunch area my jaw dropped from such beauty!
I recommend:
- Take a full day (the difference with a 5 hour entrance was only 9 euros);
- Go in the morning (check in before 11:00) - this will give you time to try a lot, go for lunch (slots 12:00, 13:00, 14:00) and for an aperitif (17:00). And then it becomes cold, as the sun sets behind the building and the area of sunbeds and pools goes into the shade;
- Find 3 hot saunas (80 degrees) in the complex, the rest are cold;
- Be sure to take the full lunch (not the cheaper one) - because those with the cheaper lunch were not allowed into the main AMAZING lunch room. Hot food is included (lasagna, soup, etc., a large salad area, cold cuts, anchovies, wine - everything is unlimited);
- To hold out until lunch, I took bread and prosciutto with me. There is a water fountain in the sauna area and a cooler with warm red tea;
- At 17:00 there is an aperitif, you need to check at the reception whether you have the right to attend it (marked on the bracelet). It's hard to get enough of an aperitif - cheese, dried sausages, olives, sliced peach, a buffet of focaccia and dried bread. There is self-service at the bar - you can mix your own cocktails with sparkling wine;
- Check the bus schedule back to Bergamo in advance, as there are no taxis in this area. Important! The bus stop in Google Maps is incorrect. It will lead you to a place marked with a bus stop sign, but the sign says that it is not open. You will need to walk along the river about 200 meters to the real stop. Ask the nearest cafe where it is. Tickets are not sold on the bus; you can only buy them online (or you had to buy them at the stop in Bergamo when you bought your ticket there).
I recommend:
- Take a full day (the difference with a 5 hour entrance was only 9 euros);
- Go in the morning (check in before 11:00) - this will give you time to try a lot, go for lunch (slots 12:00, 13:00, 14:00) and for an aperitif (17:00). And then it becomes cold, as the sun sets behind the building and the area of sunbeds and pools goes into the shade;
- Find 3 hot saunas (80 degrees) in the complex, the rest are cold;
- Be sure to take the full lunch (not the cheaper one) - because those with the cheaper lunch were not allowed into the main AMAZING lunch room. Hot food is included (lasagna, soup, etc., a large salad area, cold cuts, anchovies, wine - everything is unlimited);
- To hold out until lunch, I took bread and prosciutto with me. There is a water fountain in the sauna area and a cooler with warm red tea;
- At 17:00 there is an aperitif, you need to check at the reception whether you have the right to attend it (marked on the bracelet). It's hard to get enough of an aperitif - cheese, dried sausages, olives, sliced peach, a buffet of focaccia and dried bread. There is self-service at the bar - you can mix your own cocktails with sparkling wine;
- Check the bus schedule back to Bergamo in advance, as there are no taxis in this area. Important! The bus stop in Google Maps is incorrect. It will lead you to a place marked with a bus stop sign, but the sign says that it is not open. You will need to walk along the river about 200 meters to the real stop. Ask the nearest cafe where it is. Tickets are not sold on the bus; you can only buy them online (or you had to buy them at the stop in Bergamo when you bought your ticket there).

Written September 12, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fabiotequila
Buccinasco, Italy262 contributions
Jan 2024 • Couples
Hello everyone, today my wife and I spent a relaxing day at the QC TERME in San Pellegrino. Structure divided into a historical part and a more modern one equipped with various internal tubs, saunas and themed and relaxation rooms. Reservation required to access the same but the only thing you have to bring is your swimsuit, everything else is provided by them, slippers, bathrobes and towel. There are various formulas and various types of routes to take, then you can book free or paid sensory experiences, massages and so on. There is free access to herbal teas, water and if you want you can book lunch for a fee. From 5pm an aperitif is offered divided into time slots. We entered at 9am and until 2.10pm we used every single possible activity of the structure, inside and outside the swimming pools, the hot/cold water paths, the flavored saunas, the themed rooms etc etc. Then the afternoon began, there were many more people and no possibility of using the various relaxation rooms, on the beds, on the water mattresses, or the newspaper or fire rooms... all perpetually occupied by couples who "rested" for hours without ever getting up, and therefore without ever giving others the opportunity to take advantage of it.... Here this could be a suggestion for the structure, to monitor or set an alarm/alarm clock in order to make the couples move in the various rooms or rooms so that there is no one who occupies them indefinitely. Otherwise the facility was clean, tidy and the staff were courteous and attentive.
Good life to everyone.
Fabio&Enza
Good life to everyone.
Fabio&Enza

Written January 29, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mihaela P
1 contribution
Jan 2025 • Family
Nice setting, but the reception staff quite grumpy. You pay admission from 7.30 pm you arrive at 7.20 pm despite no one putting you on hold , they start working the reservation at 7.35 pm, so you arrive at 7.45 pm in the changing rooms and at cca 20, if you manage quickly the locker find, arrange maze style.
At 22.20 they kick you out closing the tanks and opening all the doors to the outside, despite January and all still on the various returns.
So : you go in at 8:00 pm cca you go out at 10:20 pm , 1 hour cca you pay for nothing . And then if we book the same day you no longer have the discount for relaxation offer under the stars, but you pay full price 58 euros per head....
What about...
Everyone throws fire on his pot, but so maybe it's a bit exaggerated....
At 22.20 they kick you out closing the tanks and opening all the doors to the outside, despite January and all still on the various returns.
So : you go in at 8:00 pm cca you go out at 10:20 pm , 1 hour cca you pay for nothing . And then if we book the same day you no longer have the discount for relaxation offer under the stars, but you pay full price 58 euros per head....
What about...
Everyone throws fire on his pot, but so maybe it's a bit exaggerated....
Automatically translated
Written January 28, 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Anna D
9 contributions
Nov 2024 • Couples
An exorbitant cost to be at the Riccione Aquafan. I wouldn't even go back if it was a gift.
Premise: chosen day is Monday, taking holidays just to avoid finding too many people.
1st problem: overcharge
I gave my boyfriend a day at the spa in San Pellegrino booking well in advance.
However, due to unforeseen events, the day before, we brought forward the reservation (by a couple of hours from 11 am to 9 am). But to do so I paid a surcharge of 20 euros. When I pointed out to the cashier that the extra cost was not indicated anywhere, the explanation in reseption was: fares here vary just like for train tickets.
2nd problem: parking
In front of the structure second surprise: there is no parking. Or rather there is but you have to pay for it (the funny thing is that I recommend paying for street parking because what € 1 per hour, while the “thermal baths”, unattended and even distant, costs € 1.10)
3rd problem: the incredible amount of people.
It is not the first time I go to a Qc spa facility. Finding people there is quite normal and with understanding many things are expected. But clearly there was a problem of overcrowding. At 3pm it was impossible to do anything (even stay in the salt room at the entrance, even in puff outside the changing rooms were full). In desperation, after a thousand laps, we left: although I had paid for the daily. We were shocked.
Total disappointment. Would not recommend and would not return!!
Sorry instead that in Bormio (January 2023, weekend) I found myself very well, the spaces were adequate as well as the number of people present in the structure.
Premise: chosen day is Monday, taking holidays just to avoid finding too many people.
1st problem: overcharge
I gave my boyfriend a day at the spa in San Pellegrino booking well in advance.
However, due to unforeseen events, the day before, we brought forward the reservation (by a couple of hours from 11 am to 9 am). But to do so I paid a surcharge of 20 euros. When I pointed out to the cashier that the extra cost was not indicated anywhere, the explanation in reseption was: fares here vary just like for train tickets.
2nd problem: parking
In front of the structure second surprise: there is no parking. Or rather there is but you have to pay for it (the funny thing is that I recommend paying for street parking because what € 1 per hour, while the “thermal baths”, unattended and even distant, costs € 1.10)
3rd problem: the incredible amount of people.
It is not the first time I go to a Qc spa facility. Finding people there is quite normal and with understanding many things are expected. But clearly there was a problem of overcrowding. At 3pm it was impossible to do anything (even stay in the salt room at the entrance, even in puff outside the changing rooms were full). In desperation, after a thousand laps, we left: although I had paid for the daily. We were shocked.
Total disappointment. Would not recommend and would not return!!
Sorry instead that in Bormio (January 2023, weekend) I found myself very well, the spaces were adequate as well as the number of people present in the structure.
Automatically translated
Written November 18, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vincenzo R
1 contribution
Nov 2024 • Friends
We chose “the entrance under the stars
“ of 19:30, I state that it was not the first time we go to Sanpellegrino and we always had a great time!!
But this time I'm sorry we were there Very bad, really poor aperitif, tanks with cold water, at 22:20 they literally lazed to kick us out, with the staff who also addressed in a nuisance, practically entered at 19:30 and 22:20 kicked out, it's not worth the ticket price (increased)
I'm really sorry but we will not return nor recommend it.
“ of 19:30, I state that it was not the first time we go to Sanpellegrino and we always had a great time!!
But this time I'm sorry we were there Very bad, really poor aperitif, tanks with cold water, at 22:20 they literally lazed to kick us out, with the staff who also addressed in a nuisance, practically entered at 19:30 and 22:20 kicked out, it's not worth the ticket price (increased)
I'm really sorry but we will not return nor recommend it.
Automatically translated
Written November 3, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mariat G
1 contribution
Aug 2024 • Couples
I have been several times to QC Terme di San Pellegrino, and as always the location is dreamy, the staff very kind, the massage sublime and the cleaning adequate especially until late morning. Unfortunately, despite the entrances quota confusion after 12.00 reigned supreme. It felt like a water park and to get into any tank you had to lurch for a seat before you could take advantage of it. It would be necessary for staff passing inside between the pools to point out that it is a place of relaxation. During lunch it would also be useful to invite people to wear the bathrobe correctly by closing it with a belt, simply for hygiene reasons, especially if you have a particularly velvety chest and bend over the food of the self-service. Surely in mid-August you can expect a little more people, however maybe this is excessive. We paid for the whole day, we left before the aperitif kindly offered because it was really difficult to think about relaxing (even for the music played by the speakers unusually loud on that day and for the unrelaxing genre) in that situation.
Automatically translated
Written September 2, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dave
Bergamo, Italy1 contribution
May 2024 • Couples
Beautiful location with breathtaking views, beautiful outdoor pools but the idyll ends there. Mostly small indoor tubs, saunas, Turkish baths; in the afternoon around 2.30pm a lot of people filled everything up, also causing queues to enter the various tubs, saunas and Turkish baths; I think it is a must to limit it to a maximum of total. people at the entrance, as other spas of the same chain do, to avoid this confusion that turns the day of relaxation into a race to grab a place. The aperitif for gluten and lactose intolerants leaves something to be desired since, apart from the rudeness of the boy who told my friend, in a tone of almost contempt for her intolerances, that she can't eat practically anything from the buffet, a structure like this is It's incomprehensible that he doesn't have an alternative. The hygiene leaves a lot to be desired and is poor since, as there were a lot of people, we happened three times to no longer find our bathrobes, towels and slippers; obviously referring to the staff that it is a challenge to find, they nicely told us that either we pay for another set, or to "make do", something shocking and what's more, my friend got warts thanks to this. Obviously we will report the matter to the competent bodies because it is unacceptable. The icing on the cake is the paid parking! One pays €76 for the spa day and also has to pay for parking which is free in other spas in the same chain...
Personally, I advise anyone against going to QC Terme San Pellegrino for the reasons mentioned above. I found myself much better, for example, at QC Terme Garda where the customer is literally the center of attention and not just the money he pays for entry. Finally, I suggest, to prevent people from passing illnesses on to each other, to put the corresponding locker number on the equipment so as to avoid, or at least reduce to a minimum, the risk of it being mistaken.
Personally, I advise anyone against going to QC Terme San Pellegrino for the reasons mentioned above. I found myself much better, for example, at QC Terme Garda where the customer is literally the center of attention and not just the money he pays for entry. Finally, I suggest, to prevent people from passing illnesses on to each other, to put the corresponding locker number on the equipment so as to avoid, or at least reduce to a minimum, the risk of it being mistaken.

Written May 2, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mattia T
32 contributions
Feb 2024 • Couples
We decided to treat ourselves to a relaxing day. The structure is a beautiful fairy tale in a villa from the early 1900s.
Everything was beautiful, too bad it felt like being in Gardaland.
People shouting did not respect the silence, rudeness everywhere.
I believe that a chain of the caliber of QC Terme with branches all over the world does not understand that they have to limit the entry of their customers.
Great numbers for them absolutely, but personally very dissatisfied.
I will never return to a QC Terme again.
Ps
Buffet lunch (for a fee) and buffet aperitif with too many people at various times, queues, treated like slaughter animals. Scandalous aperitif buffet panne, gressini two olives...
Everything was beautiful, too bad it felt like being in Gardaland.
People shouting did not respect the silence, rudeness everywhere.
I believe that a chain of the caliber of QC Terme with branches all over the world does not understand that they have to limit the entry of their customers.
Great numbers for them absolutely, but personally very dissatisfied.
I will never return to a QC Terme again.
Ps
Buffet lunch (for a fee) and buffet aperitif with too many people at various times, queues, treated like slaughter animals. Scandalous aperitif buffet panne, gressini two olives...

Written February 3, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nobilius88
Cinisello Balsamo, Italy582 contributions
Aug 2024 • Friends
Wonderful setting, created by an existing structure and designed for a casino, which makes the environment very refined and elegant when welcoming the customer.
It is the most excellent spa I have seen and tried so far (I am not a collector in this sense and I still have many to try and with greater assiduity).
I spent about 7 hours, from 15 to 22, with the formula of the daily open ticket costing 78 euros (the whole day in my opinion is both heavy but above all bored).
The money is not small but worth it all and is undoubtedly well spent and invested.
The opener is included, of which I did not particularly like the armored time for 18:15 with on-site parking range of not even 1 hour (in this sense I then noted a flexibility even in case of hourly excess). In addition, the quality and variety of food should be reviewed (you can not give a dish for 2 people with only 4 jars containing 4 pieces of peach, olives, salami and Po cheese still very good and leaving the buffet to be able to gobble up substantially of pizzas, breadsticks and scones) while drinking we are there because they offer you at least two types of couvè, prosecco, beer and different variations of water).
On the vastness of swimming pools, waterfalls, saunas and Turkish bath etc etc, inside and outside, so much stuff, to the point that soon you would get lost along the routes.
A note of merit is the area of the Arctic really so suggestive, scenic and relaxing, as well as great taste.
Experience that I recommend to Everyone, No one excluded!
The Top.
It is the most excellent spa I have seen and tried so far (I am not a collector in this sense and I still have many to try and with greater assiduity).
I spent about 7 hours, from 15 to 22, with the formula of the daily open ticket costing 78 euros (the whole day in my opinion is both heavy but above all bored).
The money is not small but worth it all and is undoubtedly well spent and invested.
The opener is included, of which I did not particularly like the armored time for 18:15 with on-site parking range of not even 1 hour (in this sense I then noted a flexibility even in case of hourly excess). In addition, the quality and variety of food should be reviewed (you can not give a dish for 2 people with only 4 jars containing 4 pieces of peach, olives, salami and Po cheese still very good and leaving the buffet to be able to gobble up substantially of pizzas, breadsticks and scones) while drinking we are there because they offer you at least two types of couvè, prosecco, beer and different variations of water).
On the vastness of swimming pools, waterfalls, saunas and Turkish bath etc etc, inside and outside, so much stuff, to the point that soon you would get lost along the routes.
A note of merit is the area of the Arctic really so suggestive, scenic and relaxing, as well as great taste.
Experience that I recommend to Everyone, No one excluded!
The Top.
Automatically translated
Written August 15, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Passport03997754970
1 contribution
Aug 2023 • Couples
We travelled for over an hour to get there, but on arrival the staff have been so gratuitously unpleasant we should have left on the spot.
There are loud bathers in the pools, snuggling kids in the many 'romantic rooms' of this so-called spa, and masses of customers jostling to get a spot somewhere. You will not find any sensitivity or adjustment for people with reduced mobility or older people either.
No doubt on busy days they let in far too many people and the reception staff are astonishingly rude, as if they were at war with their own customers. A refined example of la dolce vita.
Only three five-hour slots were available on their website the day we made our booking, the latest one starting at lunchtime. I personally called reception before making the payment to say we could have only made it later than what was on screen.
We were encouraged to select any slot on the website as they were 'purely indicative', and not to worry because the time of arrival would be adjusted to when we actually arrived.
However the very same person I spoke to on the phone, a guy with a ponytail and shocking manners, on arriving he insisted on not correcting the time as promised, which would have left us with over a paid hour 'missed'.
He remembered very well speaking to me, it's just that keeping his word to honest paying customers somehow did not count.
In his nonsense view, he was backed up by another person at reception who did not have the capacity to mentally follow the situation, but promptly intervened as for some kind of 'instinct'. According to her, I should have selected the right slot, even if a few hours before it didn't show on their website. The problem was, she said, the slot was there and I had failed to see it.
Incredibly they even confirmed they could see the note they took during our phone conversation, but even that didn't prove anything.
The entire situation was surreal and very uncomfortable. Of course at that point one raises their voice, right?
The place was so busy that it was clear they simply went over the capacity for the day, hence the 'technical fault'.
As a sort of 'concession', our arrival time was finally adjusted to what it was - about one hour later than the time of the online booking.
Could they not just do it before and avoid all that unpleasantness?
Unfortunately by that time the repulsion was too great and our pricey relaxing day was irreversibly spoilt.
My suggestion is do not pay in advance and actually, do not go at all.
There are loud bathers in the pools, snuggling kids in the many 'romantic rooms' of this so-called spa, and masses of customers jostling to get a spot somewhere. You will not find any sensitivity or adjustment for people with reduced mobility or older people either.
No doubt on busy days they let in far too many people and the reception staff are astonishingly rude, as if they were at war with their own customers. A refined example of la dolce vita.
Only three five-hour slots were available on their website the day we made our booking, the latest one starting at lunchtime. I personally called reception before making the payment to say we could have only made it later than what was on screen.
We were encouraged to select any slot on the website as they were 'purely indicative', and not to worry because the time of arrival would be adjusted to when we actually arrived.
However the very same person I spoke to on the phone, a guy with a ponytail and shocking manners, on arriving he insisted on not correcting the time as promised, which would have left us with over a paid hour 'missed'.
He remembered very well speaking to me, it's just that keeping his word to honest paying customers somehow did not count.
In his nonsense view, he was backed up by another person at reception who did not have the capacity to mentally follow the situation, but promptly intervened as for some kind of 'instinct'. According to her, I should have selected the right slot, even if a few hours before it didn't show on their website. The problem was, she said, the slot was there and I had failed to see it.
Incredibly they even confirmed they could see the note they took during our phone conversation, but even that didn't prove anything.
The entire situation was surreal and very uncomfortable. Of course at that point one raises their voice, right?
The place was so busy that it was clear they simply went over the capacity for the day, hence the 'technical fault'.
As a sort of 'concession', our arrival time was finally adjusted to what it was - about one hour later than the time of the online booking.
Could they not just do it before and avoid all that unpleasantness?
Unfortunately by that time the repulsion was too great and our pricey relaxing day was irreversibly spoilt.
My suggestion is do not pay in advance and actually, do not go at all.
Written August 30, 2023
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Si puo tenere una borsa dietro.. per asciugamano.. libro ..Cell..
Crechers ..visto che non si può mangiare nulla a mani che non prenoti e paghi il pranzo
Written January 19, 2025
la borsetta con telefono si...anche se risulta scomodo poi accedere a saune e vasche....il cibo non si può portare....sono terme e non una spiaggia x fare spuntini .. se si vuole mangiare si prenota nel bistrot, sia a pranzo che aperitivo/cena
Written January 20, 2025
syria
Molino dei Torti, Italy
Scusate ho effettuato una prenotazione tramite un buono regalo, qualcuno mi potrebbe spiegare come funziona la preautorizzazione di 200€? Grazie millee
Written December 10, 2024
Con le infradito non mi trovo bene (anzi mi fanno male)
È possibile utilizzare le proprie ciabatte?
Written September 5, 2024
Se l'ingresso è pomeridiano, nel costo è compreso l'aperitivo, che è piuttosto ricco e con una buona varietà di scelta
Written September 13, 2024
Buongiorno, negli spogliatoi delle terme è presente un phon?
Written July 6, 2024
Si. Anche la piastra.
Di buona qualità. Asciugano benissimo
Written November 17, 2024
Si ma solo facendo vari cambi tra autobus e treni passando da Bergamo (non lo consiglierei).
Written June 6, 2024
Buongiorno vorrei approfittare del pacchetto compleanno sono nata il 16 aprile, fino a quale data posso usufruirne? Inoltre sarei accompagnata da un pagatore di un giornaliero con wellness lunch. Cosa è compreso con l’ingresso omaggio ? Grazie buona serata
Written April 18, 2024
Vai direttamente sul loro sito, trovi tutte le info del caso
Written July 3, 2024
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