QC Terme San Pellegrino

QC Terme San Pellegrino, San Pellegrino Terme: Address, Phone Number, QC Terme San Pellegrino Reviews: 4/5

QC Terme San Pellegrino
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2,898 reviews
Very good

emanuele g
The Hague, The Netherlands69 contributions
Aug 2021
I have mixed feelings about the QC Terme di San Pellegrino: the location is stunning, the historical palace, the decorations, the atmosphere, etc. Until, one realises that these are not "thermae", but a fancy modern spa attached to an old historical building. Maybe, I've just had different expectations: I was looking for thermal waters and calm, not for infinity pools with bubbling lukewarm water with so much people around either smoking or playing with their smartphones, that it seemed to be in a public swimming pool. Nothing against a public swimming pool, but then I would have gone to a swimming pool and have not paid a premium prize for it. Said all this, the place is very clean and kept tidy by present personnel. The food offered was nice, although the COVID's shenanigans make everything a bit less palatable
Written August 22, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Luxembourg City, Luxembourg223 contributions
Feb 2020 • Couples
It’s our second time at the terme and for sure we will come back. Different pools, sauna, shower types. I would recommend to have some water fontaines and not only the available free tea. Very relaxing zone....and a lot of young people who enjoy the place. The changing room were perfect, available cosmetic products and everything a woman would need :)
We also had lunch, but we had to wait around 15min in order to have an available table. The food was delicious, soups, salads, cheese, focaccia, water, coffee and wines, desserts and fruits ( we paid around 20 eur ).
Written February 8, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Alessandro F
Milan, Italy25,665 contributions
Sep 2020
The ancient thermae were close to the river and in the first years of last century they were an important center for health using wonderful water. Now the thermae are beside the casino’, inside a beautiful park
Written September 6, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

London, UK60 contributions
Jan 2020 • Family
The spa has no disabled access anywhere. The spa sits on a hill. When we drove up to it, there was a gate on the right hand side with a wheelchair sign. We rang the buzzer and the girl told us it was not possible to use that gate. We rang again and then I spoke to her in Italian and she said the same thing and to go to the left of the building to find the road that went to the thermal spa.

Found the road and it was everything one expects from Italian roads in the mountains—narrow, bendy and steep. Luckily there were no cars coming down. We got up to the top, dropped my daughter off and was told that I couldn’t leave the car there so I had to go back to park it down below.

There were no disabled changing rooms or family rooms although staff were kind enough to let us use the luxury men’s changing room as they had cordoned it off for the day.

The spa itself had one lift going up to the spa area and one more lift at the far end of the building that took you to the other spa areas. There were no handrails on any of the steps leading into any of the pools. There was one toilet that had a disabled toilet inside in the spa area and another just outside of the food area.

There were loads of pools to try though I found the smaller outside pools not hot enough to combat the cold air. There were about 5-6 saunas and 3 steam rooms. There weren’t any water spouts in any of the pools although the pools themselves had a lot of massaging semi circular bars and chairs. They did have a small waterfall however, just off the main outside pool.

We were there on a Friday so it wasn’t so busy. We paid extra to have lunch which was €22 a person. Lunch consisted of lots of cold things; salad, cheese, salumi, bread, fruit, squiggly stuff on bread and two hot soups. Certainly not worth the money. I’d recommend eating before coming and then having the aperitivo that’s on from 17:30-20:30 that’s included in your entry ticket. The apertivo is no great shakes as it’s leftovers from lunch but much less and no plates. The only beacon of light of the entire meal on rickety chairs was the free flowing Prosecco, wine and water and the stunning surroundings as the dining hall is in the old part of the building.

We ended up staying until nearly midnight. It’s really easy to spend the entire day there as there are loads of pools, rooms, saunas and steam rooms. I did not dare drive back up in the dark while it was raining so instead we got my daughter to walk the few steps onto the unlit pathway that leads down to the street.

I noticed that the main demographic of spa users were young fit people who really enjoy canoodling in the dark corners of the pools. I liked that they gave us two sets of robes (which you’ll need as the robes get soaking wet) as well as towels and flip flops. I didn’t like that there wasn’t any drinking water while we were in the spa areas, only heathy tea self served in small disposable cups. I really don’t like that they’ve actively excluded a part of the population.
Written January 18, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Charlotte C
Buntingford, Hertfordshire6 contributions
Dec 2021 • Friends
Having been here before I was really looking forward to a day at the spa, however I was left feeling disappointed. I am coeliac and had emailed prior to arriving. I have eaten here before, but knew that covid might have changed the setup. At check in, we wanted to book lunch as an extra and see the gluten free options. From the word go, the receptionist was on a mission to sell and didn't care at all about us as customers and the fact that I was gluten free. She tried to sell us a menu that wasn't gluten free and refused to let us speak to a manager or look at different options. The second disappointment was the attitude of the staff who patrolled the saunas. Instead of treating customers with kindness and professionalism, we (and everyone else) were spoken to like children. We all appreciate working with new Covid rules is stressful, but when a customer is paying €90 for a day at the spa, you expect the service to match the price. Won't be returning.
Written December 6, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Krakow, Poland124 contributions
Aug 2019
A note from quite dynamic couple, which can hardly spend more than three hours in one place - just fabulous!!! Worth spending several days. I think, Nestle could be jealous as they own the production facility only, missing this legendary treasure :) Ideal arrangements for true switch off and relax. Supreme unobtrusive hospitality. Hope, when it becomes proven and widely known must-visit, they will not drop off all those nice minutiae, like refreshment tea, care product offers, fragrances, carefully designed couches and pillows, etc.
Written August 20, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

London, UK91 contributions
Sep 2015 • Couples
We booked a couples massage and day access to the Spa for the day of my birthday. It was planned months in advance and when I spoke to the lady at the spa numerous times she promised me that I would receive a special surprise as it was my birthday. However on arrival when I asked for her I was told she was not there. I informed the receptionist that it was my birthday and the lady I had booked with had told me she had a surprise planned for me. The receptionist was rude and said no there is no surprise for your birthday. This was disappointing and the way in which she treated me on my birthday was shocking. She then refused to honour the 10% discount voucher provided by our hotel off the day access price even though the Spa website tells you to get this voucher from your hotel.

The traditional massage was below average. I told the lady that I wanted a hard massage but she ignored me and simply did long strokes. Afterwards it felt like I never had a massage.

The thermal pools were good with many different choices including saunas and steam room.
Written September 7, 2015
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Dublin, Ireland76 contributions
May 2015 • Solo
I travelled by bus from the bus station in Bergamo to San Pellegrino terme. The bus stops on the Main Street and you follow the sign for the casino and enter the gate to the spa.

Check in at reception was quick and efficient, the lady on reception spoke excellent English and explained the options available. I choose to include the light lunch in my ticket.

Once checked in you go for your robe, towel and flip flops, so all you need to bring is your swimsuit and something to tie up your hair if it is long.

You get a card at reception which is used to lock your locker in the dressing room.

Then begins the experience ! It was wonderful, I didn't count but there must be at least 25 different pools/water treatments, from very cold to warm, with whirlpool, jets, etc. in addition there are saunas, steam rooms foot spas etc.

The pools are both indoor and outdoor. I found the outdoor ones to be especially nice as you are looking up to the pine forest lower alps, the only sounds are bubbling pools and the birds.

Lunch was a Buffett, with plenty of salads, cold meats, cheeses, fresh fruit, cake, chocolate and of course San Pellegrino water.

I throughly enjoyed the day.

Written June 14, 2015
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Dublin, Ireland85 contributions
Apr 2016 • Couples
Read the reviews, seen the pictures.

Was disappointed

We arrived to the buffet - and were told we had to use paper cups to drink wine - odd - but even more strange when other guests were using glasses. Staff told me it's easier to clean up if customer use paper cups - for me it's a 5 star spa - get a dishwasher.

Thermal baths building is a mix between IKEA and a public swimming pool. After reception it's more or less a modern minimalist baths

Baths were cold - often below the temperature on the wall.

Baths were untidy or messy - I can't say dirty but almost. Often the water was unclear due to overuse or maybe customers not showering between pools and sauna

Noise - one of the noisy spa I've been to - like a party

Lighting - very bright - almost airport like.

Towels on the floor everywhere , flip flops all over the place.

Out robes were put into laundry when we were in outside bath - including our flip flops - we complained but they said ...just go get new ones back in reception.

We were quite annoyed - we asked for them to go and get us new ones, but they said it was long walk and they needed to tidy up.

So overall - if you seek quiet & calm and expect clean and warm then look towards other places

Written April 10, 2016
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Geraldton, Australia918 contributions
Oct 2015 • Friends
We caught the bus from nearby Bergamo, hoping to try the spa. Guess we should have checked beforehand. No casuals, only full days. A 2 or 3 hour would have been perfect. When this didn't eventuate, we saw a sign (in Italian) for a "brunch" which we were going to lash out on at 20 euros a head-but apparently on Sundays only. Then we were told there were meals there but only if you were there for a spa. But we could only attend for a whole day, time which we didn't have. So putting this on Trip Advisor to warn you if you are keen, know the pitfalls! The spa is situated high on a hill, so lovley views, but that is all for the effort.
Written October 6, 2015
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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