Check-in: It is recommended to book in advance and online due to a high volume of people waiting in the lobby to enter the spa. Locker rooms: The locker rooms are clean and stocked with all Q.C. products including lotion and shower soap. You are provided with a bag containing a robe, towel, and shower shoes to wear around the spa, though it is recommended to bring your own shower shoes as the ones provided can be uncomfortable and may be difficult to distinguish from others when left in common areas. The locker rooms also have blow dryers and curlers available in the women's locker room. Massages: The massages could be described as a light body rub, and are relaxing, but if you are seeking a deep tissue massage, they may not be the best option. Full Wellness Lunch (€29 per person with unlimited drinks): Lunch includes a full salad bar, a hot dish section (I had the lasagna, which was simple yet tasty), a charcuterie selection, various bread options, breakfast items like pancakes and yogurt with granola, and a variety of desserts with one gluten-free choice. Included Aperitif: Upon checking in, you have the opportunity to choose a time to enjoy an aperitif with drinks such as prosecco, beer, wine, and simple cocktails. You are also provided with snacks including olives, parmesan cheese, bread, pineapple, pork jerky, and potato chips. After a day of relaxation in the spa, the snack and drinks were greatly appreciated. Spa ementitities: The spa offers a wide range of amenities such as hot tubs, saunas, steam rooms, foot baths, cold tubs, and relaxation rooms. While the spa had more to offer than expected, it was busy and crowded, making it difficult to find an unoccupied spot. It was also a little challenging to navigate at first, but once we were there for a while it became easier.

My sister and I decided to spend half a day at the San Pellegrino spa. We booked the entrance online around 13 pm and added a massage. It was a very nice, relaxing experience. I found the organization impeccable, the entire work team very helpful and professional. The package we purchased included an aperitif at 6pm. Very nice

I have mixed feelings about the QC Terme di San Pellegrino: the location is stunning, the historical palace, the decorations, the atmosphere, etc. Until, one realises that these are not "thermae", but a fancy modern spa attached to an old historical building. Maybe, I've just had different expectations: I was looking for thermal waters and calm, not for infinity pools with bubbling lukewarm water with so much people around either smoking or playing with their smartphones, that it seemed to be in a public swimming pool. Nothing against a public swimming pool, but then I would have gone to a swimming pool and have not paid a premium prize for it. Said all this, the place is very clean and kept tidy by present personnel. The food offered was nice, although the COVID's shenanigans make everything a bit less palatable

The spa has no disabled access anywhere. The spa sits on a hill. When we drove up to it, there was a gate on the right hand side with a wheelchair sign. We rang the buzzer and the girl told us it was not possible to use that gate. We rang again and then I spoke to her in Italian and she said the same thing and to go to the left of the building to find the road that went to the thermal spa. Found the road and it was everything one expects from Italian roads in the mountains—narrow, bendy and steep. Luckily there were no cars coming down. We got up to the top, dropped my daughter off and was told that I couldn’t leave the car there so I had to go back to park it down below. There were no disabled changing rooms or family rooms although staff were kind enough to let us use the luxury men’s changing room as they had cordoned it off for the day. The spa itself had one lift going up to the spa area and one more lift at the far end of the building that took you to the other spa areas. There were no handrails on any of the steps leading into any of the pools. There was one toilet that had a disabled toilet inside in the spa area and another just outside of the food area. There were loads of pools to try though I found the smaller outside pools not hot enough to combat the cold air. There were about 5-6 saunas and 3 steam rooms. There weren’t any water spouts in any of the pools although the pools themselves had a lot of massaging semi circular bars and chairs. They did have a small waterfall however, just off the main outside pool. We were there on a Friday so it wasn’t so busy. We paid extra to have lunch which was €22 a person. Lunch consisted of lots of cold things; salad, cheese, salumi, bread, fruit, squiggly stuff on bread and two hot soups. Certainly not worth the money. I’d recommend eating before coming and then having the aperitivo that’s on from 17:30-20:30 that’s included in your entry ticket. The apertivo is no great shakes as it’s leftovers from lunch but much less and no plates. The only beacon of light of the entire meal on rickety chairs was the free flowing Prosecco, wine and water and the stunning surroundings as the dining hall is in the old part of the building. We ended up staying until nearly midnight. It’s really easy to spend the entire day there as there are loads of pools, rooms, saunas and steam rooms. I did not dare drive back up in the dark while it was raining so instead we got my daughter to walk the few steps onto the unlit pathway that leads down to the street. I noticed that the main demographic of spa users were young fit people who really enjoy canoodling in the dark corners of the pools. I liked that they gave us two sets of robes (which you’ll need as the robes get soaking wet) as well as towels and flip flops. I didn’t like that there wasn’t any drinking water while we were in the spa areas, only heathy tea self served in small disposable cups. I really don’t like that they’ve actively excluded a part of the population.

We travelled for over an hour to get there, but on arrival the staff have been so gratuitously unpleasant we should have left on the spot. There are loud bathers in the pools, snuggling kids in the many 'romantic rooms' of this so-called spa, and masses of customers jostling to get a spot somewhere. You will not find any sensitivity or adjustment for people with reduced mobility or older people either. No doubt on busy days they let in far too many people and the reception staff are astonishingly rude, as if they were at war with their own customers. A refined example of la dolce vita. Only three five-hour slots were available on their website the day we made our booking, the latest one starting at lunchtime. I personally called reception before making the payment to say we could have only made it later than what was on screen. We were encouraged to select any slot on the website as they were 'purely indicative', and not to worry because the time of arrival would be adjusted to when we actually arrived. However the very same person I spoke to on the phone, a guy with a ponytail and shocking manners, on arriving he insisted on not correcting the time as promised, which would have left us with over a paid hour 'missed'. He remembered very well speaking to me, it's just that keeping his word to honest paying customers somehow did not count. In his nonsense view, he was backed up by another person at reception who did not have the capacity to mentally follow the situation, but promptly intervened as for some kind of 'instinct'. According to her, I should have selected the right slot, even if a few hours before it didn't show on their website. The problem was, she said, the slot was there and I had failed to see it. Incredibly they even confirmed they could see the note they took during our phone conversation, but even that didn't prove anything. The entire situation was surreal and very uncomfortable. Of course at that point one raises their voice, right? The place was so busy that it was clear they simply went over the capacity for the day, hence the 'technical fault'. As a sort of 'concession', our arrival time was finally adjusted to what it was - about one hour later than the time of the online booking. Could they not just do it before and avoid all that unpleasantness? Unfortunately by that time the repulsion was too great and our pricey relaxing day was irreversibly spoilt. My suggestion is do not pay in advance and actually, do not go at all.

Having been here before I was really looking forward to a day at the spa, however I was left feeling disappointed. I am coeliac and had emailed prior to arriving. I have eaten here before, but knew that covid might have changed the setup. At check in, we wanted to book lunch as an extra and see the gluten free options. From the word go, the receptionist was on a mission to sell and didn't care at all about us as customers and the fact that I was gluten free. She tried to sell us a menu that wasn't gluten free and refused to let us speak to a manager or look at different options. The second disappointment was the attitude of the staff who patrolled the saunas. Instead of treating customers with kindness and professionalism, we (and everyone else) were spoken to like children. We all appreciate working with new Covid rules is stressful, but when a customer is paying €90 for a day at the spa, you expect the service to match the price. Won't be returning.

Very Dissapointing: very crowdy, noisy. You visit this place for relaxation, and you totally missing it. Saunas fit max 6-8 persons at a time, but there you also can not expect relax, as peopel talking loud. Bath tube and towels we got were clean, but shabby, like they were using them for the last 10 years. The only thing I like is a nice building and interior. Definetly not worth to pay such an amount for the visit. The amount you should pay for this place is max eur 25. As a conclusion - it's not a Thermas, but overprised Fashion public swimming pool for young people.

A Wonderful Experience. Me and my wife couldn't get a slot online but travelled from Bergamo anyway and the receptionist Valentina helped to book us in with minimal fuss and lots of kindness. Loads of experiences to sample however the spa does get very busy which is fine as long as people stick to the allocated times recommended for each facility. The 1800 Apertivo at the Bistrot was a wonderful way for us to end the day before travelling home. Stunning backdrop to the spa is the foot of the Italian Alps. Do not hesitate to visit and thank you to Valentina who was ever so helpful.

It’s our second time at the terme and for sure we will come back. Different pools, sauna, shower types. I would recommend to have some water fontaines and not only the available free tea. Very relaxing zone....and a lot of young people who enjoy the place. The changing room were perfect, available cosmetic products and everything a woman would need :) We also had lunch, but we had to wait around 15min in order to have an available table. The food was delicious, soups, salads, cheese, focaccia, water, coffee and wines, desserts and fruits ( we paid around 20 eur ).

The ancient thermae were close to the river and in the first years of last century they were an important center for health using wonderful water. Now the thermae are beside the casino’, inside a beautiful park