PLEASE DO NOT USE THIS COMPANY. If you are considering using them, please read below. I never write reviews but wanted to warn fellow travelers. Four months ago, we booked this private boat tour for our anniversary to see the blue grotto, a lifelong dream of ours. The day before our tour, we got a suspicious email that our Boat ride was canceled. We reached out to them and asked what happened and they claimed we did not pay our deposit. Instead of relaxing and enjoying our last night in Florence we were rushing to figure out what happened to the reservation we booked 4 months ago. We responded with a screenshot of the receipt from our deposit and asked them to please double check to confirm our deposit was received. They came back to us and said “oh we found it, sorry our mistake. See you tomorrow.” We confirmed once again just to be sure, they sent us a confirmation code and everything seemed fine.
The next morning, we are in Positano and go to their booth to get on our boat. As soon as we show up to the booth it was clear something was wrong. They said that our reservation has been canceled because “you did not pay the deposit”. We explained the entire situation and showed them the chain of emails confirming our reservation. They then said they could not help us at all, there was nothing they could do since there were no more boats available that day. Keep in mind, we reserved a boat for the day of our anniversary 4 months ago. They told us to call their manager. After being so rudely pushed aside, I called their manager and they said that they were sorry and blamed one of their colleagues. They said that we could have a boat the next day - why would I ever book with such an untrustworthy company again? For us, we did not get our anniversary celebration we booked so far in advance, but more importantly, I am writing this review because we spoke with MULTIPLE other families/couples in Positano that morning and the following days, and they had the exact same experience.
PLEASE READ: After they canceled our reservation, we were speaking with other families and couples around the ticket offices who had the EXACT SAME STORY. The cancelation email, the follow up email not to worry, and then canceled again upon arrival. There are many other reviews (mostly on Google, not TripAdvisor) where people had a horrible experience even when they did get on their boat. Please read other reviews for clarity. Also, couples who trusted they could have a reservation for the next day were canceled on a SECOND time.
Due to a lot of the positive reviews on TripAdvisor I assume that at some point this was a good and trustworthy company. After our experience and talking to the families around us who were distraught about getting this once in a lifetime experience taken away from them it was clear that something is going wrong here and that this is a scam. What we assume is that they are taking the deposit, and over booking. ALSO, it’s been 5 days and we haven’t gotten our refund of the deposit yet - they said it would be 2 business days.
To end on a positive note, we were able to get another boat after going to every single boat tour company in Positano. We had an amazing experience with the company who has an orange booth on the beach. Thank you for reading this and we hope that no one has the same horrible experience with this company.