Elisir di Positano
Elisir di Positano
3
9:30 AM - 10:00 PM
Monday
9:30 AM - 10:00 PM
Tuesday
9:30 AM - 10:00 PM
Wednesday
9:30 AM - 10:00 PM
Thursday
9:30 AM - 10:00 PM
Friday
9:30 AM - 10:00 PM
Saturday
9:30 AM - 10:00 PM
Sunday
9:30 AM - 10:00 PM
What people are saying
Products ok......but avoid shipping.
2.0 of 5 bubbles
We like the beauty and apparent quality of our purchases. We advise buyers avoid agreeing to a transaction that does not include a specific total cost to-your-door, delivered as the store doesn't provide end-to-end cust service. Our previous transactions with other companies' products have always included a delivered-cost known at the time of the transaction and have never encountered any issues with products shipped from Turkey, Switzerland, Venice and Ravello. The store structures a ship-home transaction by unbundling the shipping cost from the product cost, stating they have decided to remove any doubt of the actual cost of shipping for the customer by the unbundling. This structure exposes the buyer to an unexpected level of costs. The buyer is required to sign an authorization with Mail Boxes Etc (MBE), basically giving MBE a blank-check for the shipping. For our purchases, the shipping cost (59%) and US duties (7%) was a big surprise and amounted to 66% of the product cost. The store was only responsive to initial inquiries, then relied on buyer to work through shipper issues. The shipping process required multiple contacts with the store and MBE: flushing out a shipping delay; flushing out a shipping overcharge of 30 EUR; resolving logistics for a Western Union money transfer for the refund requiring multiple contacts with the store, MBE-Positano/Salerno and MBE-Italy corporate contacts. Do not expect the store to be an advocate for issue resolution, because the buyer has the transaction relationship with MBE, from the store's perspective. Incidentally, online shopping at their website provides shoppers the shipping cost so that the total cost is known in advance; why not give their in-store shoppers the same courtesy?

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3.0
3.0 of 5 bubbles4 reviews
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GaryandNancy
Texas31 contributions
2.0 of 5 bubbles
We like the beauty and apparent quality of our purchases.

We advise buyers avoid agreeing to a transaction that does not include a specific total cost to-your-door, delivered as the store doesn't provide end-to-end cust service. Our previous transactions with other companies' products have always included a delivered-cost known at the time of the transaction and have never encountered any issues with products shipped from Turkey, Switzerland, Venice and Ravello.

The store structures a ship-home transaction by unbundling the shipping cost from the product cost, stating they have decided to remove any doubt of the actual cost of shipping for the customer by the unbundling. This structure exposes the buyer to an unexpected level of costs. The buyer is required to sign an authorization with Mail Boxes Etc (MBE), basically giving MBE a blank-check for the shipping. For our purchases, the shipping cost (59%) and US duties (7%) was a big surprise and amounted to 66% of the product cost. The store was only responsive to initial inquiries, then relied on buyer to work through shipper issues.
The shipping process required multiple contacts with the store and MBE: flushing out a shipping delay; flushing out a shipping overcharge of 30 EUR; resolving logistics for a Western Union money transfer for the refund requiring multiple contacts with the store, MBE-Positano/Salerno and MBE-Italy corporate contacts. Do not expect the store to be an advocate for issue resolution, because the buyer has the transaction relationship with MBE, from the store's perspective.

Incidentally, online shopping at their website provides shoppers the shipping cost so that the total cost is known in advance; why not give their in-store shoppers the same courtesy?
Written November 25, 2010
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