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Booking a boat was very easy. We made the arrangements via WhatsApp with the owner prior to arriving in Lake Como. We had lots of questions and they were patient in responding to us. The pier was easy to arrive by car in Menaggio. There’s parking next to the pier. Can pay by cash or card. No fuss. We chose to drive our own boat. The receptionist was helpful and explained to us how to use the boat. They even let us board the boat half an hour earlier for no extra fee. The boat itself extremely easy and safe to operate, even for first-timers. It was clean and well-maintained, which was especially important during COVID-19. There’s even a small deck area in the front of the boat for sunbathing. It was super spacious for 2 people and could easily host 6. Five hours was perfect and we saw all the important villas and hotels. After we disembarked, the two receptionists quickly began washing and disinfecting the boat with bleach. Felt very relieved to see this! Thanks for a great afternoon outing!…
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Date of experience: September 2020
Helpful
We arrived on a Thursday and arranged to rent a boat for the following Saturday and our first experience of AC Boats was being greeted by a guy shaking his head in anger at our momentary indecision about which kind of boat to rent out. I guess at that point we should have looked to rent elsewhere but i thought maybe he's having a bad day. When we arrived on the Saturday to rent out the boat, our 3 kids in tow and hugely excited, we were told, extremely rudely and with no kind of apology or understanding, that the water was too choppy and we could not rent. This was despite other boat hire companies continuing to allow people to take boats out. It didn't look that rough to us. We asked if we should wait around and see if the water changed, and again were met with a breathtakingly rude indifference from a guy with glasses who seemed to take a pleasure in our ruined day. The information he gave us was unclear and so we sat at the dock for a further hour, before asking once again whether there was any chance of hiring a boat today. The final exchange was the rudest of all, a mere point to the water, and "obviously not". Thanks for ruining our last day on Lake Como AC Boat.…
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Date of experience: August 2020
Helpful
Responded 1 week ago
Dear customer, please allow me to answer you in a harsh but serious way, because the credibility and integrity of my person and my company are affected We need lots of time to answer to you, because in your review there are lots of thing that demostrate.... You arrived on Thursday to make a reservation, but in summer season the reservation is necessary and it is not easy to find small timeslot free, that's why our collegue he seemed hesitant. He found a time slot for you for the next Saturday (3 days later), but unfortunately that day was awful....SUNNY YES, BUT WITH HEAVY WIND and WAVES 1,4meters high. Let us to say that it's crazy, stupid, dangerous and totally irresponsible go out in these conditions, above all with children. You speak about a ruined day....Oh my GOD! Try to think if something happen out during these crazy conditions...No other words... Last but not the least...the italian legislation prohibits to rent boats with waves and heavy wind...so, because we are a very professional company, during that Saturday we lock down all the reservations (not only yours); if other less responsible companies continued to rent they violated the law, as they well demostrate being totally unprofessional and not responsible. Sometimes it is necessary to be harsh but to certain inferences and gratuitous malice, not corroborated by facts, but only by whims, it is necessary to respond in kind. Protecting the dignity and safety of people and serious companies is worth much more than a single show of understanding for a seemingly ruined afternoon That's all!
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Everthing was perfect. Nice and friendly guys from AC Boat. A clean boat, that made a lot of fun, to drive. Absolutely recommendable.
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Date of experience: August 2020
Helpful
The most amazing experience ever! I totally recommend these guys, very friendly and amazing customer service. We actually were in delay as we were coming from Bellagio and they were so understanding and even thou we arrived a bit late they still provided us with an amazing experience. We took the Private Tour at sunset and our Captain was so nice and well prepared, he explained us all the attraction in detail and made us fell very comfortable. If you want to discover Lake Como and have a remarkable experience, you should definitely try these tours.…
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Date of experience: August 2020
Helpful
I highly recommend taking a kayak tour from Menaggio - this way, you are able to truly be on and enjoy the lake for all of its beauty. Do be aware that the kayaks fill quite quickly, so for those sitting in the back, you will get a wet bum: wear swimming stuff! In addition, it can get pretty wavy out in the afternoon - try to get your paddle in before midday to benefit from less boat traffic and smaller waves. We also found that the staff were distant and not forthcoming. When we asked to hire, staff response was very noncommittal and monosyllabic responses. It may have just been an off day but this did make it quite difficult for us to get the kayak rental organised!…
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Date of experience: August 2020
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Responded Aug 9, 2020
Dear customer, the kayak are SIT ON TOP kayak: so it's clear that you get wet, but we also inform all the clients about that. Of course a comfortable and sport outfit is warmly suggested. See you next time
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