Hotel Oberosler Spa

Hotel Oberosler Spa, Madonna Di Campiglio: Address, Phone Number, Hotel Oberosler Spa Reviews: 3/5

Hotel Oberosler Spa
3
Write a review

Top ways to experience nearby attractions

The area
Address
Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.

3.0
31 reviews
Excellent
11
Very good
5
Average
2
Poor
5
Terrible
8

ozyeshurun
Tel Aviv, Israel62 contributions
Mar 2017 • Friends
We were a party of 7 people at 5 pm. After 15 minutes in the spa we noticed that both hot tubs are not hot at all, freezing is a better description.
After complaining to the manager she sent us to the owner. The so called owner was very rude, I am sure she even used foul language in her native tongue.
Trying to explain that we were only here for 15 minutes and want to leave did not really help. We asked for our money back and she just stormed out to an area for staff only.
Worst experience, instead of relaxing and enjoying our time we ended up frustrated, angry and paying 20€ for 15 minutes of nothing.
DO NOT COME HERE
Written March 12, 2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Leigh Y
Ramla, Israel15 contributions
Mar 2017
My family and I stayed at a different hotel and we wanted to have a relaxing afternoon at a spa. So we came to Oberosler Hotel and paid 20 euros each. When we entered the spa the jacuzzis were cold and one sauna wasn't working, so we asked the staff to fix it and after 40 minutes nothing changed. We wanted to get our money back and the hotel owner was so rude and didn't want to hear us. DO NOT COME HERE!!!!
Written March 14, 2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Tom Y
Tel Aviv, Israel30 contributions
Decided to spend a few hours at the hotel spa with my family. After entering the spa, we have complained about the temperature of the jacuzzi. All 3 jacuzzi were around 25-30 Celsius, the spa includes sauna and jacuzzi. Since the jacuzzi wasn't working fine, we asked for a partial refund. They were really rude and insisted that everything is fine. Other guests also complained but they just don't care!!!
This is not how you treat your guests!!! SHAME
Written March 12, 2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

RuthD4518
Israel140 contributions
We came to the spa to celebrate my daughter special birthday. At the reception met the owner who that the spas had three hot jacuzzis and three saunas All three jacuzzis were with cold water. And two of the three saunas were not working . After twenty minutes we asked for our money back as only one sauna was working. Instead weee allowed to go to the pool with the third jacuzzi. It also was cold so we asked for a refund. The owner was terrible and claimed that the jacuzzi was in working order but the repair said it was colder that a normal jacuzzi should b The owner was so rude. However there was a wonderful woman at the reception who tried to help u We complained and the manager. If you have a reservation cancel and go some place else.
Written March 12, 2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Anything missing or inaccurate?
Suggest edits to improve what we show.
Improve this listing
Frequently Asked Questions about Hotel Oberosler Spa