My wife and I enrolled in a six-week course in Italian at the Accademia Italiana in Ascoli Piceno, one of us at the elementary level, the other intermediate. For each of us, we paid in advance for six weeks of a four-hour class in the morning and one-hour private lesson in the afternoon, five days a week. Fearing that we might be biting off more than we could chew, we obtained assurance in advance from the director that we would have “great flexibility” in altering the program after our arrival. When we arrived, we learned that there were no other students at our level, so instead of a four-hour class in the morning, we we each had a two-hour private lesson. With the director’s concurrence, we agreed to forgo the afternoon private lesson. Our instructor was generous, intelligent, and knowledgeable, but he had no instructional materials, no program for study outside of class. After three weeks we decided to throw in the towel and leave. Given that we had paid for much more instruction than we had received, I wrote to the director and office administrator requesting a partial refund. No answer. I wrote kindly and repeatedly. Not one word of reply. Caveat emptor!