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Viking Cruises

Quai des Chartrons | #200, 91367 Lignan-De-Bordeaux, France
+1 877-668-4546
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Review Highlights
Great Week, Sudden End

Viking is the top of the line in river cruises. 1st class throughout and great food and... read more

Reviewed yesterday
gobber12
,
Cary, North Carolina
via mobile
VIKING ROMANTIC RIVER CRUISE FRAUD

UPDATE: THE PASSENGERS TRAVELING THE 12 AUGUST TO 19 AUGUST ROMANTIC DANUBE HAVE BEEN DECEIVED... read more

Reviewed 2 days ago
hoosproud
,
bristol
via mobile
Read all 392 reviews
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Have a question or concern? We would love to hear from you at TellUs@vikingcruises.com or 1-877-668-4546
  • Excellent62%
  • Very good15%
  • Average7%
  • Poor6%
  • Terrible10%
Travelers talk about
“included tours” (27 reviews)
“river cruise” (119 reviews)
“cruise director” (24 reviews)
LOCATION
Quai des Chartrons | #200, 91367 Lignan-De-Bordeaux, France
CONTACT
Website
+1 877-668-4546
Write a ReviewReviews (392)
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"included tours"
in 27 reviews
"river cruise"
in 119 reviews
"cruise director"
in 24 reviews
"cruise line"
in 19 reviews
"dining room"
in 22 reviews
"french balcony"
in 17 reviews
"lunch and dinner"
in 20 reviews
"day cruise"
in 11 reviews
"top deck"
in 11 reviews
"walking track"
in 5 reviews
"local tour"
in 9 reviews
"christmas market"
in 7 reviews
"met some great people"
in 4 reviews
"fellow passengers"
in 4 reviews
"bucket list"
in 10 reviews
"each evening"
in 5 reviews
"bus tour"
in 9 reviews
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1 - 10 of 392 reviews

Reviewed yesterday via mobile

Viking is the top of the line in river cruises. 1st class throughout and great food and drinks. Unfortunately, we had to leave on day eight at 4:30 a.m. for our Viking arranged return flight. The cruise is actually 6 days. We ended in Amsterdam...More

Thank gobber12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 2 days ago via mobile

UPDATE: THE PASSENGERS TRAVELING THE 12 AUGUST TO 19 AUGUST ROMANTIC DANUBE HAVE BEEN DECEIVED! VIKING WAS ABLE TO SAIL BETWEEN BUDAPEST AND PASSAU.  THE VIKING BRAGI WAS IN VIENNA ON 13 AUGUST AND TODAY AUG 15  IS IN PASSAU WHILE THOSE ORIGINALLY ON THE...More

2  Thank hoosproud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 2 days ago

Having never been on any type of cruise my and I were entering unknown territory. In the end, despite the hassles of having to be bussed from Budapest to half way between there and Vienna and again from Linz to Passau, we had a really...More

Thank PhilipSmith54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
See more reviews
Reviewed 3 days ago

What a scam!! Viking has taken my clients money, its been 21 days that a refund has not been processed. And they were charging double tax on a single cabin.. nowhere is any of this disclosed until they have your money! WARNING. I called to...More

1  Thank Tammy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 days ago

Lots of things are written about cruises and about Viking Cruises, this is a family company with a family feel, an eye for detail and support from the moment you book. The build up is interspersed with thoughtful and useful gifts. So the scene is...More

Thank Andrew T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 days ago via mobile

We were all set to fly to Prague in a few days to begin our trip from there to Berlin then London. A few days ago we received a cryptic email from Viking that our itinerary might have changed and so here was a voucher...More

2  Thank gldorsett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VikingCruises, Community Specialist at Viking Cruises, responded to this reviewResponded 3 days ago

We appreciate you reaching out, gldorsett, and regret to hear that uncooperative weather forced the cancellation of your cruise. While water levels are outside of Viking’s control, we are hopeful that a future cruise voucher will encourage our affected guests to give us the opportunity...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 6 days ago via mobile

Viking knew weeks ahead that no cruise would happen. You board, you sit on a boat, no view of the beautiful parliament building or other sites .....nothing. Bus to the next port....near Vienna .....change again. No cruise. Very expensive boat hotel. Multiple moves, no compensation....More

1  Thank Theresa E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VikingCruises, Community Specialist at Viking Cruises, responded to this reviewResponded 5 days ago

We appreciate you taking the time to reach out, Theresa. While river conditions are outside of our control, our staff and crew make every effort to mitigate the impact on your experience and deliver the same signature Viking service to all our guests. Your concerns...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 6 days ago

Our concerns stem from how Viking handled the challenges they faced. Water levels were low, which we all agree is something they cannot control. However, they can control how they take care of their clients when challenges do occur. None of us thought we were...More

3  Thank Joyce B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VikingCruises, Community Specialist at Viking Cruises, responded to this reviewResponded 6 days ago

While we regret to hear that aspects of your voyage with us did not meet your expectations, Joyce B, we appreciate the opportunity presented here to address your concerns. To connect with a Customer Relations Agent for a continued conversation on your experience, we welcome...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 1 week ago

This was our first Viking Cruise; Avignon - Lyon. The ship, staff, accommodations, food and excursions were all 5 stars. But there were small details that need improvement. 1. Upon arrival in Lyon don't ask us to wait for an hour until other passengers arrive...More

3  Thank travelbob1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 1 week ago

Viking Romantic Danube River cruise from Nuremburg to Budapest - sail date July 2018 This was a bucket list trip for us. We chose this trip so that we could get a taste of the cities that are ADVERTISED on this journey. We received an...More

5  Thank erica m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VikingCruises, Community Specialist at Viking Cruises, responded to this reviewResponded 6 days ago

We regret to hear of your disappointment, Erica, and while water levels can fluctuate rapidly and our staff and crew work diligently to provide an enjoyable experience, we appreciate your concerns. Accordingly, a seasoned agent will contact you within the next 24 hours to further...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Questions & Answers
Tina R
August 10, 2018|
AnswerShow all 3 answers
Response from Mary Ellen S | Reviewed this property |
We booked thru Viking for two days in Lucerne . The walking tour included was wonderful as our guide was terrific. Loved the hotel. An unlimited bus pass was included and we used it a lot . Mt. Pilatus was worth the price... More
1
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glcl1
August 3, 2018|
AnswerShow all 3 answers
Response from Richard S | Reviewed this property |
On our Amsterdam- Budapest cruise we bought air and pre/ post hotels from Viking for convenience, but I think now we could have done much better. I suggest pricing your own airfare but consider arriving a day or two earlier... More
1
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