I've been a couple of times to this spa before and while I've enjoyed myself, I've never been blown away. This was until we tried one of their new spa packages! and experienced the Spa Garden :-) The Afternoon Revival Spa Package includes use of spa from 11am to 5pm, with 90 minutes in the Spa Garden and a 60 minute treatment. We paid £276 for the 2 of us and I feel this to be excellent value for our experience. We were so lucky that when we went across to the Spa Garden the sun came out for us and the large bifold doors were wide open with a beautiful panoramic view of the pool infront and the hotel grounds in the background. We saw many baby bunnies in the grounds which was lovely to see. We were very lucky as we had the whole place to ourselves for 10 minutes or so before the other guests arrived, and even then it was very quiet, which made for the perfect experience. The Spa Garden is really beautiful, we enjoyed floating in the small infinity pool and relaxing in the lovely seating areas. There is also a tea/coffee/hot chocolate machine for guests to use, the only way it could be improved would be with some little nibbles / biscuits, but there is fruit. The choice of treatments included in the package was much larger than I expected too, maybe around 12, anyway it was very hard to choose! We both opted for Himalayan Salt Ritual and while a lovely package, I would choose something with more massage next time. My mum however thought it to be the perfect treatment, leaving her skin so soft and smooth, and would definitely do this again! I would like to thank Rachel my therapist who was lovely and gave a wonderfully relaxing treatment. We arrived at 11.30am and didn't leave until nearly 5pm but the day absolutely flew past! Such a wonderful way for me to catch up with my mum and a special birthday treat. We will definitely be back for my mum's birthday in a few months and will definitely be buying the same package, as while the spa area is nice enough, the Spa Garden is really special :-) and I can't wait to try another one of those treatments!

Got this on the New Year, New Me deal. This is my second visit. Good points: spa very clean, not too busy so plenty of room to use the facilties without feeling overcrowded, massage was wonderful, food in Nu Sana was great and very efficient service. The staff were all friendly. I like the free fruit and herbal drinks on offer. Bad points: deal included breakfast/brunch, yet I was charged £4 for a coffee? Surely a hot drink is included with breakfast?! Changing rooms have gone downhill - broken lockers and changing room locks, the toiletries in the changing rooms used to be really premium but now they're just labelled 'cleanser' and 'moisturiser' like you'd find in a Travel Lodge, plus they were nearly empty. Same with the shower gel in the shower. Not very luxurious! Outside jacuzzi broken - apparently this has been the case for a while.

Came here for a spa day for my friends and I’s thirtieth birthday. The spa facilities are wonderful and the spa garden is absolutely amazing! I would definitely go back for the facilities alone- it was so relaxing! The food was good but the extras are quite overpriced and the Diet Coke I received was a fortune considering the amount in the glass! Massage was very relaxing too! Overall a good day but would have liked the option to extend my spa day by an hour or two and was not given it!

A lovely spa with fantastic facilities. The pools are brilliant as are all the saunas. The spa garden is amazing and really makes this places stand out from other spas! Unfortunately the hot tub was not working on this occasions which was such a shame and nothing was offered as compensation! Food was good but starters and sides and Diet Coke was quite overpriced for what they were! Massage was great and felt very relaxed! Would have liked the option to sit around the pool after massage or to be taken somewhere to relax after like at other spas!

Visited with a friend for a spa day. What a treat!! The staff were very welcoming and efficient. The facilities were absolutely lovely, particularly the hydrotherapy area and saunas. Just what we needed. The staff warned us that the spa was busy when we arrived but it was absolutely fine. There were quite a few people around but this did not detract from our enjoyment or relaxation. We had lunch upstairs in the restaurant. One course only was included (which we knew on booking of course). Extras were very pricey which was the only down side of our day. Restaurant service was excellent. Overall, thoroughly enjoyable and very relaxing. I hope to return!

Very relaxing afternoon together, perfect place for couples. Did get slightly busier as the day went on however still intimate and quiet. Staff were all very helpful and approachable, and the spa was clean and all in working order! Didn't get chance to see the outdoor spa facilities (which were an extra cost), however would happily come back!

Visited Rockcliffe Hall with my husband and our daughter. We opted for the sunset package and Rasul mud treatment - what a treat, we loved every minute! Rasul treatment was good fun and then we relaxed in the steam rooms, ice room, jacuzzi and hydro pool (great jets!). The spa garden is amazing and what a beautiful view of the grounds from the infinity pool! Can't wait to go back.