Quails' Gate Winery

Quails' Gate Winery, West Kelowna: Hours, Address, Quails' Gate Winery Reviews: 4.5/5

Quails' Gate Winery
4.5
11:00 AM - 6:00 PM
Monday
11:00 AM - 6:00 PM
Tuesday
11:00 AM - 6:00 PM
Wednesday
11:00 AM - 6:00 PM
Thursday
11:00 AM - 6:00 PM
Friday
11:00 AM - 6:00 PM
Saturday
11:00 AM - 6:00 PM
Sunday
11:00 AM - 6:00 PM
About
As one of Canada’s foremost family-owned estate wineries, Quails’ Gate has shaped the development of the wine industry for more than six decades. We believe great wines begin in the vineyards. Through our passion for grapegrowing and our dedication to excellence, we have cultivated a reputation for delivering exceptional wines that pair perfectly anytime, anywhere. Wine, dine and stay! The Quails' Gate Estate includes a tasting room with sweeping views of Okanagan Lake. While you're here, why not take a tour of the property and learn how we produce our award-winning wines? Old Vines Restaurant is one of the top restaurants in Canada, featuring locally sourced farm-to-table cuisine. With two lakefront homes available for your holiday getaway, immerse yourself in luxury - and the Quails' Gate experience.
Suggested duration
2-3 hours
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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
The area
Popular mentions

4.5
1,113 reviews
Excellent
716
Very good
260
Average
75
Poor
31
Terrible
31

Cheryl
9 contributions
Great winery
Sep 2021 • Couples
Larry gave us a very personal, relaxed and interesting wine tasting experience. We particularly enjoyed the Clone 220 Chenin Blanc and the Reserve Old Vines Foch.
Written October 2, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

michelle H
1 contribution
Treated like children
Sep 2021 • Friends
Our tasting server emedialetly pointed out the fact that we should control our excitement by the fact it was "early". She belittled us over and over again. We wanted to shop but she commented on whether we wanted to finish the tasting or not? Even tho she was away from the counter for a period of time.
Her name rhymes with Sauna. She was grouchy
Written September 11, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi Michelle, thank you for taking the time to write a review. I sincerely apologize for the experience you had during your visit to our tasting room. We would like to discuss this further with you if you are open to it. If so, please email marketing@sfewine.com and include the best phone number to reach you and your availability for a conversation. Thank you!
Written October 8, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Olga A
Calgary, Canada4 contributions
Terrible and dissapointing
Sep 2021
HORRIBLE SERVICE. Having a beautiful is not just it. You need to have good service, your staff has to act professional, but also look profesional. The girl who helped us was not rude like the rest of the staff but totally unprofessional, we waited 30 mins for our tasting without an apology, she had no clue what tasting we were having, Also, I hate saying this but she was not presentable. I come from the hospitality industry and the cleanliness of your uniform, hair, nails and shoes is important. I couldn't wait to get to the hotel to write this review. I am beyond mad with how bad we wee treated. While waiting for our tasting i went to take a photo by the quails gate sign at the balcony and the server who was helping the couple on that table, stopped what she was doing and yelled at me for not wearing my mask being 5 steps away from my table. It was really embarrasing This is a top notch winery, a lot of people back in Calgary had talked to me about it and i was super excited to come and see it. I can say today that it was the worst part of my day. I hate to see how careless they are with service. We were treated as if they were doing us a favor. If you hate taking people from tours, then DO NOT ACCEPT THEM, but dont accept them to treat them so poorly.
This review is addressed to the management. Never again!!!!
Written September 8, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi Olga, thank you for taking the time to write a review. I sincerely apologize for the experience you had during your visit to our estate. We would like to discuss this further with you if you are open to it. If so, please email marketing@sfewine.com and include the best phone number to reach you and your availability for a conversation. Thank you!
Written October 8, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

valerie g
6 contributions
Beautiful experience
Aug 2021
Had dinner here the other night with a couple of friends. The scenery is quite beautiful, the food is delicious and the service is professional and warm. Would recommend it to anyone in search of fine dining!
Written August 10, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

BC-Westcoaster
Vancouver, Canada266 contributions
Reliably good wines and experience
Aug 2021
Reservations are a must at this busy tasting room with an amazing view of the lake and vineyards. The basic tasting is $15, with $10 refunded if you buy wine. We were fortunate to be served by a sommelier, who clearly had a passion for showcasing the wines, and was so knowledgeable and able to answer any question. We left with wines ranging from $18 to $45, all very good. We always enjoy a visit here, including to the restaurant if you're lucky enough to be able to get a reservation, which are booked weeks in advance. Due to COVID there are staff shortages all over the Okanagan in retail and restaurants, meaning many have had to reduce hours and operate by reservation only. Completely understandable, but makes it a must to plan ahead.
Written August 9, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Ida V.
3 contributions
Do not spend the money - Horrible Service
Aug 2021 • Couples
Extremely disappointed in this winery. This is a top notch winery (usually) but as soon as we wanted to eat at the restaurant (after I’ve purchased multiple bottles of wine) we were treated extremely poorly. The hostess told us that we cannot be served (me and my boyfriend and this is his first winery tour) between the hours of 2 and 5. Apparently the winery doesn’t serve food between 3-5 to “make it easier on servers”.

1. I used to sever and servers don’t need a “turn around time” to make their lives easier. This is complete BS.

2. The server told us we cannot be served from 3-5 without a reservation. So I said “I respect that, are you completely booked for the entire two hours?” And she said no. So I said “okay then I will go online and book a table” and she said “no you’re actually not allowed to do that” and I asked why if you’re only taking resos between 3-5? And she said because that’s how it is.

We left pissed off and hungry. It is extremely unacceptable for paying customers to be treated this way. Without a good enough reason!
Written August 7, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

caraleaanderson
Calgary, Canada10 contributions
A must visit winery in West Kelowna
Aug 2021 • Solo
No matter the day or how busy, they always fit me in. I was lucky enough to have Herb (before he retired this year) to guide me through an amazing Chardonnay tasting. Gorgeous and approachable wines makes Quails Gate a must visit location. If you are lucky enough to try the Lucy’s Block Rosé, you won’t regret it.
Written August 1, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Jill T
6 contributions
Fancy isn't everything
Jul 2021
we stopped in to pick up some wine for a friend. We did ask for a tasting, but it was booked full - understandable as we were last minute. We walked to the terrace and looked around - we were told we would have to leave if we did not have a tasting. Staff were not rude, but they had no interest in us being there until we said we wanted to buy a case of wine. Instantly the mood changed and we were having our own private sampling.... No thanks - will stick to the smaller more intimate locations
Written July 23, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

mustchr
Alberta202 contributions
Super Service and Great Wine
Jul 2021 • Couples
Quail's Gate staff really went out if their way to find some bottles of wine they thought they were out of. The staff was so helpful and packaged up our wine fir us to ship home.
Written July 20, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Lynne H
Kelowna, Canada160 contributions
One of our favourite wineries
Jul 2021
We booked our tasting in advance and were pleasantly surprised with a private tasting in the back room. The views are absolutely spectacular. The server was very friendly and knowledgeable of the wines. We decided to add on the ice wine. They had an issue with the card reader so they ended up giving it to us for free. The staff were very helpful getting the wines we wanted to buy. They offered us a choice between a bag that held 6 or the standard case to carry our wine. Overall great service and great wines.
Written July 13, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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