Tiny Tumblers Softplay

Tiny Tumblers Softplay, Pontypridd: Address, Phone Number, Tiny Tumblers Softplay Reviews: 4/5

Tiny Tumblers Softplay
4
Game & Entertainment Centers
About
Tiny Tumblers is an exciting indoor play centre for children seven years and under which provides a safe, challenging environment for children to play and have fun in. If your child enjoys climbing, jumping and sliding then bring them along. Babies and small toddlers will love the stimulation in the sensory area whilst older children will be entertained for hours on the larger climbing frame.
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4.0
56 reviews
Excellent
32
Very good
11
Average
5
Poor
4
Terrible
4

Rebecca6255
Cardiff, UK7 contributions
Disgraceful customer service
Sep 2021 • Family
After going here weekly before and since lockdown lifted. I have had nothing but praise for this place and reccomened to multiple people. However after today, I will not be going back. This morning i booked a play session to be contacted by NHS 10 minutes later to say we needed to isolate due to my daughter needing to go into hospital for an MRI to rule out a brain abnormality and needed general Anaesthetic. I rang them straight away and kindly asked could we re book or have a credit. Abserloutly disgusted by the customer service I received . Who ever I spoke to was rude, unsympathetic and ended our phone call abruptly when I was mid conversation. Didnt even try to resolve the situation. Most other soft plays have been sympathetic, and would offer a refund even if your displaying symptoms of covid. You clearly don’t care. I book soft play with you weekly and have had my sons party with you. To receive such poor customer service and care, I’m really disappointed and actually angry with the customer service I received. I have contacted you via Facebook to which you have not responded. Very disappointed!!!! Customer service.....who ever dealt with my query needs to be re trained 😡. Will not be returning as a result!!
Written September 1, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Kristina P
Rhondda Cynon Taf, UK10 contributions
Twice the price for half the fun!
Nov 2020
More than twice the price & not half as good as Dragon's Den, our next nearest soft play. Also if you're sat at the tables, you cannot see your children. I found this particularly stressful as they do not like you to move around much, making it uncomfortable to check on them regularly enough. As with the entry fee, I found the food & drinks more expensive than standard soft plays. I felt like I was being charged for something premium, something more than your average soft play., but in reality, it's not as good as most others I've been to. I found the man working there very abrupt & not very welcoming. Best thing about the place was the lovely waitress. She could teach the bosses a thing or two about customer service. I won't be returning.
Written December 5, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Bethan R
29 contributions
Not like the pictures!
Nov 2020 • Family
I used to go here all the time with my first born, and towards the end, the place had started to look tired. Had hoped that they would have shown it some TLC, but instead they have taken their position for granted. The sensory style room for the young ones has gone, along with the ride on bugs. Instead sofas, and toys most would have at home, are now in this area. It has an age guideline of up to age 7, but I would say it doesn't offer much for children over age 5. Teas, coffee, etc of average price (£2.20 for a latte) the food prices are not so good value. Which is a shame, as the bacon sarnies here used to be fantastic! Definitely not in a hurry to visit again, if ever. Would rather travel a little further afield....
Written November 23, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

philip m
1 contribution
Goscar16
Feb 2020 • Family
Visited Tiny Tumblers with our minded children on recommendation from family who use the facility. Found it very clean and staff very welcoming.

Tiny Tumblers caters for young babies and children up to the age of 7. There is a great variety of soft play equipment and a designated play area for mums and young babies to interact.

Would highly recommend a visit.
Written February 21, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Lisa N
2 contributions
Miss newbery
Nov 2019 • Family
Had a great time there with my granddaughter and my sister with her granddaughter, the staff where friendly lots of equipment’ a great sing along session which we all enjoyed ! Very clean lovely food.
Written November 11, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Lauren L
Treforest, UK2 contributions
Amazing first visit!
Sep 2019
Visited here for the first time yesterday and my daughter (18 months) loved it! Perfect for her age as she was able to do everything! She loved the slides and the little football pitch as she is football mad! Staff were also friendly 😊
Will deffo be visiting again soon!
Written September 6, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

RRRS
Porth, UK28 contributions
Excellent place for children
Apr 2019 • Family
Go here quite regular with my daughters and they absolutely love the place they never stop they live everything that’s here and there is so much for them to play with and staff are amazing and always happy
Written June 25, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

happycamperanywhere
Cardiff, UK42 contributions
Excellent place to have a toddler's birthday party
Jun 2019 • Family
We were invited to a 2y old's birthday party there earlier this week. The little guests were between the ages of 2 and 6 and they all had a great time ! The 'party' room is lovely; very well decorated, with balloons, wall paintings, ceiling lights, a ball pit, a little kitchen and small ball court. The actual softplay is very well designed and there is a smaller, open room with giant legos and plenty to keep babies entertained. The party food was great, the children (and parents) loved it and the staff were very friendly. My friends booked this party with a '£5 a head' special offer, as advertised at the time. My understanding is that they had a bit of trouble with the booking; the man who onws the place was not too keen on actually applying the special offer. But it the end he saw sense and the children had a lovely time !
Written June 12, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Tiffany P
Cardiff, UK43 contributions
Fun for kids
Nov 2018 • Family
My daughter is 7 and loves coming here.
Great areas for children to play and learn with various activities such as rhyme time and rocker tots available.

Great friendly staff with good customer service and also good food options available.
Written December 21, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Topastra75
Pontypridd, UK37 contributions
Good experience for children and adult
Dec 2018 • Family
We have been going to this playsoft centre since the twins were 9 months old and we still love it now that they are 18 months old. The centre has got 6 different play areas, it’s clean. The food is good and the coffee is great. Tuesday one twin is free. The boys love this place and I feel relax there.
Written December 12, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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