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Tristar Worldwide Chauffeur Services

Review Highlights
Overcharged by Tristar

Booked a holiday with APT and included in the price was chauffeur from home to Heathrow Terminal 2... read more

Reviewed February 17, 2019
terrigibbs89
,
Romford, United Kingdom
Seriously disappointed.

The driver did not have our telephone number, so I had to call their customer service who... read more

Reviewed June 21, 2019
AnthonyL3841
,
Greater London, United Kingdom
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Traveler Overview
  • Excellent45%
  • Very good6%
  • Average3%
  • Poor16%
  • Terrible30%
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About
Offering first-class ground transportation, Tristar Worldwide is an industry-leading chauffeur service provider. Using our network of affiliates, we operate in over 80 countries, with over 99% on time pick-up performance. With operations on three...more
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West Drayton UB7 8BQ, England
Website
+44 7584 537734
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Reviewed 3 weeks ago

Good drivers but awful organisation. They just don't care and wanted more money than we had agreed. I will never use them again

Date of experience: August 2019
2  Thank Martin99990
Reviewed August 10, 2019 via mobile

Book directly by Kuoni, who used Tristar for our transfer to the airport. Our chauffeur arrived promptly in-fact about 10 minutes early. He insisted on taking our bags and and lifting them into the boot himself instead of letting us break our bags which was...More

Date of experience: August 2019
Thank toddbuz
Reviewed July 29, 2019

Tristar advertise a full Mercedes fleet and luxury chauffeur service. I booked an "executive vehicle" for a 2.5h journey ...and what should turn up but a VW Sharan with AddLee plastered across the back window. No notice or apology given. Uncomfortable and decidedly non-luxury ride....More

Date of experience: July 2019
2  Thank jonwlondon
Reviewed July 29, 2019

My parents used this service to & fro Heathrow Airport in their recent visit to the UK. They travelled by Emirates and it was part of the contract through Emirates, that Tristar Chauffeur Service had been availed to them. The drivers assigned for both the...More

Date of experience: July 2019
Thank Chandrashekhar P
Reviewed June 21, 2019

The driver did not have our telephone number, so I had to call their customer service who eventually connected us. We left 15 minutes late. One doesn't need that sort of hassle at the start of a holiday. Having arrived at Gatwick, I asked the...More

Date of experience: May 2019
1  Thank AnthonyL3841
Reviewed May 17, 2019

got confirmation of pick-up day before,actual day no show , taxi to airport , missed Emirates flight , Tri-Star will not give me answe to why no show or enen apologise,as contract is with Emirates and not me,SET OF COWBOYS

Date of experience: March 2019
1  Thank DAVID E
Reviewed April 13, 2019 via mobile

Took us from home to Manchester airport and back again at the end of our holiday. Unfortunately I left my shawl in the car and didn't realize for several hours. When I contacted them they were extremely helpful, located the shawl and posted it back...More

Date of experience: April 2019
Thank Suzanne D
Reviewed April 9, 2019

Before Addison Lee was a customer oriented business. Never late great drivers. Now late could not find the pick up point. They have used the same one for years. Tried to complain but it would seem it was my fault. Thankfully there are many alternatives...More

Date of experience: February 2019
Thank sundaygolf
Reviewed March 7, 2019 via mobile

Addison Lee, the Keystone Cops of the car service industry now owns Tristar and it shows. Booked a car recently for a pickup from my hotel to the airport. The scheduled booking time goes by and no one calls. Only after I call them and...More

Date of experience: March 2019
1  Thank PBeeRocks
Reviewed February 17, 2019

Booked a holiday with APT and included in the price was chauffeur from home to Heathrow Terminal 2. The first 50 miles was free and the cost thereafter was £2.04 per mile. The distance from home to the airport is 58 miles so should only...More

Date of experience: February 2019
1  Thank terrigibbs89
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Questions & Answers
Ask a question
Senoritamarie
July 1, 2019|
AnswerShow all 3 answers
Response from terrigibbs89 | Reviewed this property |
We like to use Sedan
1
Vote
kamaldeep101
August 6, 2017|
AnswerShow all 2 answers
Response from Patricia G | Property representative |
Thanks for your message Kamaldeep101, I can confirm you are able to book either call +44(0) 1895 43200 or google tristar worldwide. If you have any further questions please don't hesitate to ask. Kind regards Patricia
0
Votes
newjersey
September 25, 2016|
AnswerShow all 2 answers
Response from Patricia G | Property representative |
Hi newjersey, thank you for your message. Tipping is at your discretion it isn’t expected. If you would like to tip your chauffeur for a job well done I am sure they would appreciate it. I hope that helps. Kind regards... More
0
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