Tristar Worldwide Chauffeur Services

Tristar Worldwide Chauffeur Services, West Drayton: Address, Phone Number, Tristar Worldwide Chauffeur Services Reviews: 3.5/5

Tristar Worldwide Chauffeur Services

Tristar Worldwide Chauffeur Services
3.5
About
Offering first-class ground transportation, Tristar Worldwide is an industry-leading chauffeur service provider. Using our network of affiliates, we operate in over 80 countries, with over 99% on time pick-up performance. With operations on three continents (The Americas, EMEA, and Asia Pacific), we are perfectly positioned to tap into our local knowledge and ensure your service is exemplary.
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3.5
35 reviews
Excellent
18
Very good
2
Average
1
Poor
5
Terrible
9

Paul J
Bangkok, Thailand22 contributions
Excellent
Nov 2020
Used in conjunction with emirates flight at Heathrow. Excellent vehicle, driver, timeliness. Vert pleased with service.
Written November 7, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Gio C
London, UK56 contributions
Excellent service
Mar 2020
This was included in my Emirates Business Class booking. Drivers were professional and on time. I was hoping an S Class Merc but I guess that is for First class booking.
Written March 5, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

UKcoupleyorks
Yorkshire23 contributions
A luxurious experience
Feb 2020
Flying business class with Emirates and the service was included (a small amount to pay as we were outside the designated area, but worth it!) Professional drivers who were also friendly and helpful and the office staff when we encountered a problem went the extra mile to rectify this. Well done, no hesitation in recommending this company.
Written February 22, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

YorksTraveller_9
Cleckheaton, UK44 contributions
Excellent service
Jan 2020
Tristar provide a great car service on behalf of Emirates. Professional drivers who got me to & from Manchester Airport on time.
10 out of 10
Written February 2, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Threegreens
Bicester, UK118 contributions
Great service with friendly, professional drivers
Oct 2019
Our Tristar transfers to and from our home and the St Pancras rail station was booked through our river cruise company, Scenic. We were collected from our home on 6th October by Dillon. He was a delightful fellow who helped with our baggage and an excellent driver; well dressed and on time. Our return journey from St Pancras station to home was on 15th October. We were met at Eurostar arrivals by Rosemary who insisted on taking our baggage some walking distance to where the car was parked. Once again, we had the pleasure of an excellent, professional and friendly driver. Prior to both journeys we were contacted by Tristar or the driver advising us of their location and ETA. The vehicles were spotless and chilled bottled water was provided. This is the 2nd time we have had the pleasure of being driven by Tristar and hope that we are able to use their service next year for our Scenic river cruise/Eurostar transfers.
Written October 19, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Martin99990
15 contributions
Great drivers, dismal company
Aug 2019
Good drivers but awful organisation. They just don't care and wanted more money than we had agreed. I will never use them again
Written August 26, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Todd B
Narborough, UK23 contributions
Highly Recommend for Airport Transfers
Aug 2019 • Family
Book directly by Kuoni, who used Tristar for our transfer to the airport. Our chauffeur arrived promptly in-fact about 10 minutes early. He insisted on taking our bags and and lifting them into the boot himself instead of letting us break our bags which was kind.

The Mercedes was a lovely car it was extremely comfy and very clean too. Our chauffeur asked us if we wanted the radio on and what radio show we wanted. There was also free WiFi in the car that worked well enough.

The chauffeur was a nice man and was talkative. He was a good driver and drove very safely. He even let us stop at the services to grab a coffee while he looked after our bags. He got us to our hotel in rapid time and the journey was simple and easy.

Highly recommend.

Written August 10, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Jon
1 contribution
Provided an AddLee VW Sharan and refused to acknowledge complaint
Jul 2019 • Solo
Tristar advertise a full Mercedes fleet and luxury chauffeur service. I booked an "executive vehicle" for a 2.5h journey ...and what should turn up but a VW Sharan with AddLee plastered across the back window. No notice or apology given. Uncomfortable and decidedly non-luxury ride. Of course I paid three figures and would have paid substantially less for same service from a minicab company!

Customer service was TERRIBLE when I complained that I had not got what I paid for (luxury vehicle). Their response was effectively "well, a Sharan costs more so you're lucky we didn't charge you extra". They insist a Sharan is superior to a Mercedes E-Class and have been wholly unhelpful, and don't even think they should apologise.

I'd never had problems with Tristar previously but after this experience I will not be booking them again.
Written July 29, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Chandrashekhar P
1 contribution
Excellent Service
Jul 2019 • Couples
My parents used this service to & fro Heathrow Airport in their recent visit to the UK. They travelled by Emirates and it was part of the contract through Emirates, that Tristar Chauffeur Service had been availed to them. The drivers assigned for both the journeys had been very caring & courteous. Their attentive and careful approach impressed both my parents. Particularly, on 18th of July, I met Abbad (? unsure of the spelling!) who took my parents to Heathrow, for their flight to Dubai. As my parents are elderly, in their late seventies and early eighties, I requested him to look after them well. He assured me with his pleasant manner and left for Heathrow. Later I realised from my parents that Abbad had been very nice to them and attended their even smallest needs with promptness. Usually I drive my parents to Heathrow. 18th July, 2019 was the first time when I relied on Tristar to do the job! I must say Abbad did that extremely well. My parents told me that they missed saying bye to me at the Airport; but Abbad did not allow my absence to be felt by them throughout their journey from Leicester to Heathrow! Arriving 10 minutes prior to specified time, assisting them whilst getting into the car & out; helping them with their baggage, etc., to enlist some few points! My parents' happy remarks said it all to me !!
Written July 29, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Anthony L
Greater London, UK359 contributions
Seriously disappointed.
May 2019 • Couples
The driver did not have our telephone number, so I had to call their customer service who eventually connected us. We left 15 minutes late.

One doesn't need that sort of hassle at the start of a holiday.

Having arrived at Gatwick, I asked the driver to get us to special assistance as I needed a wheel chair. He dropped us several hundred yards from a tele post at which I could call for assistance, saying rudely 'its my job to get you to the airport, I can't help anymore". He drove off leaving me with a long, long walk.

So unhelpful and we subsequently found out that there is a special drive in lane to the special assistance area.

We were totally underwhelmed with what is a pretty pricey service.Our good money will go elsewhere in future.
Written June 21, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

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