We caught the Greyhound Flexibus from Vancouver to Seattle for the experience. It will never happen again. If I could give a quarter (1/4) rating for the experience this would be all they would get. Pacific Central, Vancouver is a great place to board a bus, but the free Wi-Fi, does not work. Because we were international travellers, our carry on baggage was too large to carry onto the bus. The male bus driver (who was training the new female bus driver) was rude, arrogant and a pig. Which didn't blend well with me, because I continued to challenge him. However, the result was, if we paid him $20 cash/carry-on directly, he would put them into the luggage compartment. The seatbelts on the bus were not functioning on more than half the seats and the foot rests were missing from the back half of the bus. Seattle Bus Depot - was closed when we arrived. There were no ride share operators or taxi's. The female bus driver did try to assist with a ride, however, this was abandoned as they needed to depart the depot. The depot is also in an industrial area of Seattle and deserted after 5pm. There is a light rail station about 150m down the road, but not ideal when you arrive in a new city and have luggage. We were lucky that a taxi driver spotted us and turned around to take us to our hotel. In the more than 30 minutes we stood at the depot, no ride share/taxi's passed us.

This is absolute hell. Go ahead and buy a Red Coach ticket because Greyhound shouldn’t even be an option. I don’t know how they’re still doing business. First you’ll get a 102 min delay, then it gets pushed back and forth for two hours. Then you’ll end up missing the bus because they actually got there EARLIER than the expected delays. And of course, you can’t receive a refund because it wasn’t 120 mins delayed, “as stated in their policy”. Customer satisfaction should be in the policy! Bus ride back was just as terrible, we got on the bus then got kicked off for an hour. Got to stand in the station with no ac or seating. And they also don’t give any explanation as to why there’s delays, why you’re being kicked off the bus for an hour, or why you can’t be given a refund. Save your sanity.

Greyhound Bus has no rules. Each driver of a bus has their own set of rules. The stations are drug environment. DO NOT pay for your bags, they don't even check it or care that you have a tag or not. Anyone can grab your bag out, so make sure you keep an eye out. Seating is not required as everyone sits where ever they want, not where they were placed. At the actual stations, People look more like druggies than actual passengers. The old Greyhound was good, this new one is not so good. Department of Transportation should look into this. Not checking bags is a dangerous concept. The website has the old way how to book. My tip is buy cheap rides, expect cheap/ ghetto environment and hold your breathe of constant degrading of services. Dont even both about customer service 🙄

Completely traumatized by my 1st long distance 24 hr bus ride thanks to Greyhound and it's drivers. After calling in advance to confirm accommodation process with Greyhound's disability line, purchasing my tickets, then calling them back per their instructions with my booking number to advise them of needing help to load and unload my walker and suitcase and needing a disabled seat in the front of the bus I received ZERO assistance on my trip and had to find an open seat near the middle and rear of the bus. I asked the driver for assistance as I was instructed to do by customer service and the driver told me to just load my stuff and sit anywhere. He didn't even help get my stuff off the bus and I had to semi crawl in to get my walker which was broken by people throwing their luggage on top of my walker. I'm fearful of my trip home next week being a 55 yr old disabled female traveling alone.

Passenger was at the Bus Stop on time, and asked another bus driver if that was their bus and told them the location that they were going. They said yes, so passenger went on the line, until the driver had said "Oh no, that bus had already left. We're going to a different destination." so, passenger had called Greyhound to ask if they can refund her money, since she did not know if the bus had left early or not. Apparently, they had waited an extra 5 minutes before they had left, but passenger did not see any busses leave after the departure time. The Greyhound's employee told passenger on the phone, that they had a no refund policy for that circumstance. Greyhound is a Rip Off, if you're trying to go to a gambling place like a "Casino" try using Greyhound.

I left Charlotte NC 02/21/2025 going to Albany Georgia. The seats were extra small, babies crying all night and some passengers snoring ridiculously loud but I expected that unfortunately. On my way back to Charlotte my bus left at 8:30pm. It was on time. My ticket said I'll have a 55 minute delay in Atlanta. When we arrived in Atlanta there were several buses already there. I knew I had a 55 minute layover so I exited the bus and got luggage and went and had a seat inside the bus station. Come to find out 10 minutes before the bus is scheduled to leave that announcements were made for my bus to board when I was waiting to get my luggage from the bus I just got off. The bus was still at the station and I was asking to board and the security guard told me no that the bus was already locked down. I was extremely angry and to make things worse I had to sit at the station from 11:30pm to 5:00 am by myself until the next bus arrives. I will never recommend Greyhound Bus to anyone. I asked for a refund considering my layover was way more than 2hrs and I received a email denying it. It's sad and awful and never again will I travel Greyhound.

If I could give this company a zero rating I would! My son was traveling from school in Atlanta Home to take family pictures at church in Birmingham, and arrived on time. However, the bus honked three times and drove past him, and would not grant him access to the bus. I called for a refund and was told that I could only qualify for a refund 15 minutes prior to departure, and I would not get a refund on the departure, but I can get one on the return trip. However, the refund was issued at 50% voucher only! So, out of $76, I only received a voucher credit of $14! What a damn scam! Find another way!!!

Worst bus station ever!! Don’t do it!! The buses leave before their actual departure time. They make u pay $15 in order to get a refund. Which is contradictory. The employees & security guards are unprofessional & rude.

Greyhound was taken over by FlixBus. Please keep this in mind. I have not had a good first experience with Greyhound. It all started at 2:20 pm on June 28th 2024. The bus was delayed to 3:10 pm on the tracking app. The 3:10 delay time was on the tracking link for almost a complete hour. We entered the bus at around 4:05 pm (a further delay) with no air conditioning from Wichita, KS until we made it to Kansas City at 7:54 pm. We finally received ac once we got back around 8:30 pm. I made several calls to customer service asking for a Supervisor. Two customer service reps said ok & disconnected the call, instead of connecting me to a supervisor. I never spoke to a Supervisor. One customer service rep told me that the 11:25 pm connecting bus, which came earlier 11:12 pm, would be missed due to our 12:30 am time. I was told that there was a connecting alternative bus at 12:30 am, making my arrival time in Chicago being around 10:30 am instead of the 5:35 am arrival time in Chicago. Then I called again for a new connection bus & I was told I needed to take the 1:30 am bus going toward Chicago. My partner, Darius & I, had to get a hotel after finding out that there was actually a bus departure at 12:01 pm to Chicago or a 1:30 pm bus to Chicago on 12/29/2024. We need a refund. This delay has caused us to have to get a hotel, that the last rep I spoke with told me you all reimburse up to $80 for. The young lady customer service representative also asked to speak to the manager on duty to ask the manager at the station to accommodate a hotel reservation. There was a gun shooting a block away from the St Louis Greyhound/ Amtrak station. We booked a hotel for the night and checked in at around 2:30 am in a safe neighborhood. The hotel accommodated me for the $75 less than what I’ve given to GH. I also paid around $52 for Lyft rides to and from the hotel. All of costs that incurred due to the bus delay & our safety needs. I’m very disappointed. I did not inconvenience myself so 10% seems more like a punishment & disregard than an accommodation.

Philadelphia-New York 9:20am October 31st The greyhound "station" on Spring Garden St is a travesty. Everything was extremely disorganised, you couldn't even tell where exactly you're supposed to wait for which bus (the answer is: under a random overpass, an area which smelled strongly of urine). A crude handwritten sign just said "Greyhound". Obviously, there was no seating, etc. The bus showed up on time, but the driver for this route turned out completely insane - once we set out, she would occasionally announce loudly into the microphone "Lower your voices in the back!", while absolutely no one was talking, only one person in the back was sleeping, and the entire bus was extremely quiet. She made this announcement several times, clearly she was hearing loud voices. Of course, the wifi on bus wasn't working, but that's not even so important in the grand scheme of things. Once we got into midtown Manhattan, the driver basically just let us off in the middle of some random street. Luckily, we didn't have any luggage under the bus, so were able to just jump out and be on our way. Not sure how other passengers faired, getting their luggage in the middle of a Manhattan street full of traffic. On the whole, it was a really bizarre experience, but at least the driver got us there alive.