Empire Cinema

Empire Cinema, Wigan: Address, Phone Number, Empire Cinema Reviews: 3.5/5

Empire Cinema
3.5

3.5
48 reviews
Excellent
15
Very good
10
Average
14
Poor
6
Terrible
3

Nathan O
1 contribution
Empire cinemas Wigan, never again terrible
Feb 2020 • Family
Honestly the worst cinema I have ever been to. Nasty uncomfortable seats, rubbish all over from the previous film. Customer service was terrible at the front desk. Not to mention some of the chairs were ripped and very outdated. Would not recommend to anybody. Take the drive to Horwich VUE for a much better experience in all aspects.
Written February 28, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Sheena G
Wigan, UK21 contributions
Star Wars
Jan 2020 • Couples
Went today my husband and I went to the snack out to get our popcorn etc the lady who served us was extremely friendly and very helpful also when we was going to our Cinema viewing room a Cleaner went out of her way to open the doors for us. Unfortunately we didn't get the names of these ladies but they were extremely helpful x
Written January 16, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Mya L
Wigan, UK2 contributions
Cinema visit
Oct 2019 • Family
I went with my daughter to a 15 rated film being 15 you would have thought she would have got in to the showing obviously not at empire because we didn't have id we were refused entry so we got a refund then tried to get tickets for a pg film and used our meercat code but were told it had been used on our previous tickets so we ended up paying full price such bad customer service no wonder the cinema showing that we went to was empty in a school holiday won't be visiting again
Written October 23, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

MaryGR54
Rossendale, UK49 contributions
Pleasant staff
Sep 2019
We were on the minutes for the film, but the staff were very helpful and accomodating. Good clean facilities. Will return when next in the area. Thanks.
Written September 14, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Kado
Standish, UK11 contributions
Poor screen Quality
Jun 2019 • Family
We've been to this place to watch Aladdin which was a very good movie but the projector in screen 4 has poor quality picture. I felt I'm watching 720mega pixel movie on line. Sound system was like blasting speakers. It needs to be more balanced.
Written June 1, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Freedom467460
Wigan, UK27 contributions
Great Cinema and service
May 2019 • Couples
Always go here and have to say the team are great, we had a problem which was quickly resolved by the service team and two ladies on this morning

Great relaxing morning enjoying Avengers. 😄

Written May 3, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

762cath
Wigan, UK204 contributions
Great
Mar 2019 • Couples
Haven't been to the cinema for years but we had a voucher bought for us so we went to watch fighting with the family. The staff were lovely, friendly and very helpful .The film was great and the whole place was very clean and tidy .
Written March 14, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

1807ta
Wigan, UK1 contribution
Great customer service, would recommend!
Jan 2019 • Friends
Me and my friends went earlier this afternoon with the intention of watching the new Spider-verse film. However, the screen wasn’t working due to technical difficulty and they could no longer show it. But the staff were quick to get in touch with us, apologise for the inconvenience and offer solutions/alternatives to either refund us or swap film tickets for us upon arrival. They went the extra mile to make us comfortable and make sure we were satisfied and happy with our visit. The supervisor/manager, Jenny, was so kind, friendly and helpful and even offered free food/drink on the house.

Have always loved this cinemas as I’ve gone since I was little. Never had a bad experience there.
Written January 27, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Diana M
Liverpool, UK134 contributions
Comfy seats, nice and clean
Dec 2018 • Couples
We had heard that this cinema wasn't very good and not being from the area we didn't know what to expect. We found it to be very clean, the cinema screens themselves are very spacious with lots of comfy seating. The foyer and toilet areas were good and the staff polite and friendly. The prices were cheaper than other chain cinemas and overall it was a great experience so we will visit again when in the area.
Written January 27, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

chrisdwinstanley
Wigan, UK28 contributions
Wrong location.
Nov 2018 • Couples
I bought two tickets online for Star Is Born. Tickets was for me and my partner for the 5.45 showing. No problem there and used the ticket machine at the cinimea. Staff great and helpful but to be honest it wasn't packed... in fact I thought could have done a lot better considering it was a Friday evening. Ticket price wasn't mega expensive, under ten pound. To buy online there is a £1.40 handling charge but it doesn't break the bank. Me and my partner was there to make a night of it. But there was no restaurant, cafe or bar inside the the cinimea. The food from the confectionery wasn't brilliant, nothing wrong but didn't like the hot dog, more the onions fell off. I thought it was expensive but service very cheerful and polite. I bought premiere seats.. seated at the back. To be honest I've seen bigger and better in quality in London and southwest. We watched a hour of the movie. Then an argument developed with two others. Very rude telling use to "shut up". Followed by glaring at us. I got the distinctive smell of vodka and one of them staggered over me nearly falling over while threatening to evict us.. (the courts issue evictions not the cinimea). Socially it's not the ideal location. The husher had a gentle well manner and at that time I'd lost the plot with the movie.. so was spoilt. They was fair and refunded the tickets. Except the additional adminstration cost from online booking. We left at our own will really but the irritation endured wasn't great. The cinema itself was okay.. But there are others doing a lot more.
Written November 10, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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