Cyclexperience

Cyclexperience, Brockenhurst: Hours, Address, Cyclexperience Reviews: 5/5

Cyclexperience
5
9:30 AM - 5:30 PM
Monday
9:30 AM - 5:30 PM
Tuesday
9:30 AM - 5:30 PM
Wednesday
9:30 AM - 5:30 PM
Thursday
9:30 AM - 5:30 PM
Friday
9:30 AM - 5:30 PM
Saturday
9:30 AM - 5:30 PM
Sunday
9:30 AM - 5:30 PM
About
Welcome to Cyclexperience Brockenhurst, the most prominent cycling hub of the New Forest! You can reach us directly by road or rail before we send you on one of our adventure cycling trails. Jump on a 'Bike to Beaulieu', go down to the 'Ornamental Woods', visit 'Burley on your Backside' try a tandem for two on the 'Lyndhurst Loop' or take an Electric Bike to the 'Seaside Cycle'. Try our FREE GPS cycling app or take one of our free route maps in store. There are over 100 miles of off-road, gravel forest cycling tracks to explore so you are bound to spot some of our favourite characters...Ponies, donkeys, deer, cows and pigs roaming free. Follow in our tyre tracks and make your first exploration into the Forest, just as we did 26 years ago!
Suggested duration
More than 3 hours
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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
The area
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5.0
962 reviews
Excellent
834
Very good
89
Average
26
Poor
6
Terrible
7

Louise P
Esher, UK8 contributions
Oct 2020
We were very impressed with Cyclexperience all round. We just spent a week in the new forest for the October half term and had booked bikes for Wednesday, however, it poured down and so we called on the day to reschedule and the team were very accommodating. We managed to move the booking to friday and reduce from 6 to 4 people with no penalty (full refund for the two bikes we cancelled). Had we cancelled altogether we would've been charged 20% of the total booking (being same day) which I also think is very fair. When we arrived on Friday the process was painless, quite a few people collecting at the same time but we hardly had to wait. Bikes with tag-a-long for my 6 year old and a bike seat for my 4 year old were all ready. Helmets, back pack with lock and puncture kit all ready. Very easy. They helped with the route too, and their APP which is free was also fantastic to ensure we didn't get lost. Bikes were very comfortable and very well suited to the forest. I wasn't worried about getting a puncture at all. When we returned, drop off was simple, and there was a bathroom i could use to clean up myself and the kids (who were of course covered in mud!). All round a great experience, good price, and would definitely use them again. Thanks!
Written November 2, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hello 508louisep Thank you so much for your positive & detailed review, glad we impressed you with how we do bike hire! We are very flexible with our cancellation policy, especially during this challenging year, we are an all weather activity, although most people would rather ride on a warm dry day than a wet& windy one! Great to hear you found the equipment to a good standard, the price good value & the collection process well organised. Thanks for visiting for your family day out. Hope to see you again, stay safe & take care. Jon
Written November 3, 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

rasmap2014
London, UK12 contributions
Apr 2021
Our family (2 adults and 2 children) hired 4 bikes which were great quality, and were delivered to our accommodation in the specified time. We were provided locks and puncture kits as well as helmets. We changed our mind with regards the length of the booking, and cycle experience were more than accommodating by providing a refund for the days not used and even came and picked the bikes up that evening. Really courteous staff and an all round great service, would definitely use again when we are back in the New Forest.
Written April 19, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi Richard Thank you for the great review after you stay up in Fritham last week, glad you enjoyed your family break. Happy that we could accommodate not only delivery but also a change to your plans. It's great to be back open after lockdown and help visitors enjoy the New Forest, Thanks again for your wonderful feedback. Best wishes Jon
Written April 20, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

VenetianWannabe
London, UK27 contributions
Dec 2021
We are repeat customers and once again - Cyclexperience did not disappoint. We rented 4 bikes for 3 days and they delivered and collected the bikes to our rental property. We rented both electric and non electric due to a range of cyclist abilities in our group. After 3 days of riding on gravel paths through the magical New Forest - we did not have one problem with the bikes.
The proximity to the Brockenhurst train station makes access to the New Forest so easy.
They provide excellent maps to help navigate and there is also an app that can be used.
I cannot recommend this company or activity enough.
Written December 23, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hello VenetianWannabe Thanks for hiring from our New Forest centre again, glad you had a great experience. Thank you for taking the time to write such a super recommendation. Best wishes for 2022, hope to see you again soon Jon & Hire Team
Written January 2, 2022
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

CLSMAS
Huddersfield, UK51 contributions
Aug 2020 • Family
Phoned to book one bike in advance as we were travelling to the new forest for a holiday. We were taking 2 bikes with us but because my husband was concerned about taking three heavy bikes on our roof rack, (Only travelled short distances previously) we decided to take two and hire a third. When I phoned I offered to pay for the bike I was planning to hire but I got informed that there was no need to pay until I collected the bike. They took my details and I never gave it another thought.

When I went to collect the bike (having travelled over 200 miles with two bikes on the roof) they had no Record of me and did not seem to be remotely concerned about how my holiday could be ruined, only having 2 bikes with us, which was the whole point of us being in the area at all. The person simply said “it happens”. Fuming does not come close.

We did eventually, four or five phone calls and lots of running around, manage to hire my husband a bike for the week, no thanks to cyclexperience.
Written August 9, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi CLSMAS Thanks for taking the time to leave a review, obviously our admin fell short on this occasion. This summer (which is extremely challenging!) demand has far out stripped our fleet, we are doing are best to cope, despite have a 40% deduction in the hire fleet, we always do our best to get people on bikes if we can. As you can see from the many 5 star reviews we offer a a great service & people return to us time & time again. Sorry you were left disappointed & felt your time away was impacted Regards Jon
Written August 13, 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Angela S
20 contributions
Mar 2020 • Solo
I found Cycle Experience to be very helpful. I hired a hybrid bike which was perfect for the cycle trails around Brockenhurst and Burley. When I returned the bike I had inadvertently left a £20 note in the back pack they’d loaned me. The young people I left the bike with for cleaning found it, came to find me in the cycle hire shop and returned it straightaway- to me that speaks volumes. Thank you Cycle Experience !!
Written March 8, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi Angela, Thank you so much for your lovely review after your visit to us in Brockenhurst over the weekend. I've passed on you kind words to Poppy & the rest of the team that were working on Sunday. Really nice to hear you had a great day out & were well looked after. Many thanks Jon
Written March 10, 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

AFCWNick
Alton, UK129 contributions
May 2021
We have used Cycle Experience a couple of times already this year and would highly recommend them. The location, right by the station, is super-convenient, the process of booking online and collecting the bikes on the day is very efficient and the bikes are of a good quality. The staff were friendly and efficient and made the whole process of collecting a nddropping off the bikes very smooth. All-in-all very highly recommended.
Written May 3, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hello Nick Thank you for visiting us in Brockenhurst earlier this year, appoligies for the delay in replying to your great review. Great to read that everything was worth of 5 stars, our location, quality of bikes, friendly service & easy online booking. Thank you for taking the time to review & recommend Warm wishes from all at Cyclexperience
Written August 15, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Angus Smith
Ringwood, UK1 contribution
May 2021 • Friends
We hired 5 top of the range E-Bikes from Cycle Experience on a Sunday afternoon. The whole process was so smooth, easy booking, incredible customer service when we arrived from Asha, and got set up on the bikes in no time!

Inside the building there is a huge illustrated map with numerous routes (all calculated with timings and distance) and little maps to take with you to help guide you around the forest! They have thought of everything that you could possibly need like little rucksacks with locks and all the essentials...

The bikes were in great condition, absolutely spotless and in great working order (seemed almost brand new). Any problems and I’m sure they would come out in a heartbeat to help!

The location of the shop is ideal, go in any direction and there is a pub, amazing forest trails and quaint towns/villages. You can even get down to the seaside with the bikes, take the ferry across to the Isle of Wight if you want a bigger cycle!

Returned the bikes back to the shop at the end, to be greeted and treated really well by all the staff.

All in all, a really great bike hire place. I’ve been to a few bike hire shops in the forest, and this is by far the best experience.

Thank you Cycle Experience.
Written May 3, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hello Thank you for visiting our Brockenhurst centre back in May, we're just catching up with replying to reviews. Great to hear Asha & the team ensured your group had the best possible experience on our ebikes. We always strive to be the best, but it's always nice to hear from happy visitors. Thank you for taking the time to leave such a detailed review. Hope to see you again soon. Jon
Written August 15, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

psheen
Reading, UK7 contributions
Oct 2020 • Couples
We hired a couple of electric mountain bikes for a day in the New Forest.
Easy to book on line (but they are really busy so book well in advance if you can especially at weekends)
When we arrived (we were 30 mins early) our bikes were reading and waiting for us.
After a quick explanation and check out process we were provided with route map, lock and tools/spares.
Everything was made easy and friendly the process was all done outside so perfectly Covid safe.
And then we were off.
If you have never used an ebike before they are pretty easy to use just a couple of controls to add more or less assist.
What they are really good for is to even out ability between couples or groups so you can travel around easily together exploring the sights. Also they allow you to cover more ground and they are just fun!!
Easy to follow maps and markers we were out for about 6 hrs far more than we would have managed on standard mountain bikes. We saw ponies (many), deer (including one bellowing stag we could hear but not see) and pigs and just enjoyed the scenery on a beautiful day.
When we got back the guys got us all checked back in quickly but were happy to chat and ensure we’d had a great fay, which we had!!
Overall would highly recommend Cyclexperience and an electric mountain bike ride round the New Forest
Written October 17, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi psheen Thanks for visiting us this week, another satisfied ebike renter! Thanks for taking the time to write such a detailed review, it's always great to read such glowing feedback, especially about our high standard of customer care with regards to safety & friendliness! The forest never disappoints & you really get to see it at it's best by bike. Thanks again for your super review, stay safe & please visit us again. Warm wishes Jon & team
Written October 17, 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Michael M
Romsey, UK2 contributions
Nov 2020 • Couples
We hired two mountain bikes: one hardtail and an electric. The bikes were in good condition and no issues whatsoever. Staff were friendly and helpful. The location of the shop is great. You have plenty of parking via train station (small fee), and the there are lots of off road routes starting swim the shop.
Written November 21, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hello Mike, Thank you for visiting us a few weeks ago, pleased to hear you had an enjoyable time out on our bikes. Thanks for your 5 star review. Stay safe, Many thanks Jon
Written December 2, 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

GallivantingGeorge
London, UK2 contributions
May 2021
Easy to hire, very friendly and helpful staff.
Had the bikes for a couple of days and stored them at Cyclexperience overnight. The team even gave them a wash overnight so they were fresh again for day #2.

Also ideally situated next to the train station so if you get a little too for the return journey you can jump on the train back :)

Would recommend!!
Written May 24, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi GallivantingGeorge Thank you for visiting our Brockenhurst centre back in May, we're just catching up with replying to reviews! Glad you were well looked after by the team during your 2 day rental. Thank you for your nice review, much appreciated The hire Team
Written August 15, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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