The Giants Den

The Giants Den, Gateshead: Address, Phone Number, The Giants Den Reviews: 2.5/5

The Giants Den
2.5
Game & Entertainment Centers
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2.5
31 reviews
Excellent
0
Very good
7
Average
6
Poor
6
Terrible
12

Erin G
Gateshead, UK30 contributions
Very disappointing-please sort it out
May 2019 • Family
Firstly I rang the pervious day and spoke to a lovely lady around the characters that “apparently” come out at a weekend as my partners son love super hero’s. She said yes that’s right and that would be no problem but to ask at the reception and coffee counter and one of the staff would arrange it. She advised of specific times and I thought brilliant he will be over the moon.

My partner arrived the next day discussed with reception who weren’t the most helpful but said they could do this. He even asked a few times whilst there. In the end no super hero arrived and he had a very disappointed little boy.

This is just bit great service he wouldn’t of visited if this was the case and paid to stay and play. The fact there is no human emotion around a disappointed 4 year old is quite simply not good enough.

This place is like a gold mine as a business and has so much potential to be better, cleaner etc as it is a great soft play it just needs some good TLC so I ask whoever owns the place to really read these reviews and do something about it. If it’s now at a point where your disappointing the children that keep this place in business then I hope you sort it out.

The lady I spoke to on the phone was absolutely lovely and you should have more of her working for you.

I’d happily go again but not at the expense of a disappointed child!
Written May 12, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

cheryltodd1959
Newcastle upon Tyne, UK49 contributions
Overcharged
Apr 2019 • Family
Checked prices on website prior to arriving. Charged a higher rate. When queried this was told website needed updating!! Play area was clean and staff at cafe were more interested in playing on mobile phones and needed to be told to serve by kitchen staff, all were friendly. Coffee unfortunately was cold. Toilets smelt but a were clean. Meals were hot and tasty and plenty of choice. Used to go on a regular basis but becoming too pricey.
Written April 24, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Bibcay
Gateshead, UK3,599 contributions
Poor
Apr 2019
I definitely won’t be back to this terrible soft play. Some bits are decent but it’s dirty and it smells of sick but the children don’t mind.
Written April 23, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Wee7
Newcastle upon Tyne, UK18 contributions
Disappointed
Apr 2019 • Family
Used to visit every week when my older children were younger, but sadly I will not repeat this pattern again with my younger children.
Reception staff very abrupt and simple questions were seemingly to much bother for them to answer in a polite manner.
Soft play is fab and in my opinion is one of the better ones local to us, but it could do with a deep clean, especially the ball pit areas as these are filthy.
Food in all fairness is standard at these venues across the board and usually does the job, but the prices here have certainly shot up and I’m not sure what has happened to the coffee but it’s very bitter. On a hygiene level staff should be reminded to wash their hands more regularly as clearing rubbish from tables then serving customers then prepping food in the kitchen with out the appropriate PPE and hand washing in between is a worry.
Overall I was very disappointed with our visit and sadly we will not be hurrying to return.
Written April 15, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Nic131117
Newcastle upon Tyne, UK7 contributions
Not the best.
Mar 2019 • Family
I visited with my 16month old twins.
Looks abit run down and could do with decorating. Staff were still cleaning down the softplay when children were trying to play (surely this should be done prior to opening). All in all there are better around but could pay more at those
Written March 24, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

George1010
Gateshead, UK142 contributions
Alright
May 2018 • Friends
Giants den is good but I haven’t been there for ages because I am 8 years old.I don’t think I will ever go there again.
Written January 17, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Bibcay
Gateshead, UK3,599 contributions
Good
Jan 2019
A really nice soft play. I really enjoyed my time there. It also has a little football pitch. Highly recommend it.
Written January 17, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

rmg95
Durham, UK218 contributions
Birthday party guests
Dec 2018 • Family
We visited here as guests to a school birthday party. It was my first visit. check in was slow but they were taking meal orders for the party. the staff were friendly and welcoming. the soft play area was ok but it looked out dated compared to some newer soft play areas. only purchased drinks which seemed ok not to pricey. The party room was a good size food and juice then party games the staff were good with the children.
Written January 16, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

StaceyBM18
8 contributions
Extortionate Slushes and cheap nasty overpriced food
May 2018 • Family
Having used this soft play over 16years with my 4 children, I first stopped coming a number of years ago after the introduction of £1 fee for putting my own car seat with a baby in on the floor after paying for my other children to enter. We have recently started coming again after a friend suggested it and in all honesty have found it standard but expensive. Very overcrowded at weekends with people sitting against walls as there are no tables, but surprisingly food service is usually ok. Bog standard menu which is overpriced for what you actually get, and slushes are pure extortion with not enough syrup used to make them (keeping the profit margin higher)....believe me I know as I make them at work!
Tonight we have just spent £16 to get in, a further £22 on food and then I was charged 30p/pot for extremely cheap nasty tomato sauce!
The only bonus of coming here is it’s nearer to us than any other and it’s quiet during the week. Thankfully the better weather is coming so I hope not to be back anytime soon.
Written December 15, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

dawsond
co durham7 contributions
Awful - never again 🤢
Sep 2018 • Family
Haven’t been here for a few years & now I know why. Smelly, dirty, rotten place 😩😷🤢. Food was appalling, staff brush off dirty tables with their hands 🤮 never again this place is a joke.
Written September 22, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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