I am sorry that you did not enjoy your trip to Pets Corner on this occasion. The day you visited we had a large group of young people volunteering as part of a community day. I don't know if you may be referring to this group but we try to engage many people of all abilities to help and promote a good understanding and education in animal welfare particulaly young people. This is a very positive role in our involvement with the community and wellbeing of people. The group was very well supervised so suprised to think it could be them. Certain tasks were left for the group which may explain a couple of the smaller animal pens awaiting cleaning We do have many other groups of people who are visiting. Our Reindeer are in moult at the moment as are some of the animals and do not always appear their best during this time. Particulaly the reindeer. The staff work to a very high standard and follow animal management plans so our animals welfare are checked fairly regulaly throughout the day. All animals are given fresh water in the morning then topped up throughout the day. Its a shame you never brought this to a member of staffs attention. I am sorry that your first review had to be a terrible one especially after visiting Pets Corner on many occasions. I have noted your concerns and will investigate to ensure all visitors enjoy their visit to Pets Corner.