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Review Highlights
Helpful

They made us feel welcome to the town and were ver helpful in recommending things for us do do... read more

Reviewed September 19, 2018
HawaiiSeaDog
,
Hawaii
Excellent Service

Informative centre with free wifi available, plenty of maps etc plus a great range of gifts and... read more

Reviewed September 18, 2018
Mike I
,
Buderim, Queensland, Australia
via mobile
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Traveler Overview
  • Excellent69%
  • Very good24%
  • Average7%
  • Poor0%
  • Terrible0%
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Contact
West Castle Street, Kirkwall KW15 1GU, Scotland
Website
+44 1856 872856
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Most Helpful Review
Reviewed July 30, 2015

They were helpful and gave us all the information we needed. On their recommendation we took the open top bus tour which was marvellous.

4  Thank EdC555
Reviews (179)
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All reviews information centre helpful staff visit scotland great resource general information answering questions bus station useful information local music provided maps outer isles gift shop central location tourist office visitor center for sale places of interest
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1 - 10 of 157 reviews
Reviewed 3 weeks ago via mobile

It’s an information centre, not much more to say but Helpful staff and provided maps as necessary. We visited off season so weather limited sights being open which they were able to advise. I would recommend visiting them first to look up events and weather...More

Thank Siborging
Ranald_Gilbert, General Manager at Kirkwall VisitScotland iCentre, responded to this reviewResponded 3 days ago

I'm pleased that the helpful staff stood out for you during your visit and that they were able to advise on how to make the best of your visit despite the time of year and weather. As you say planning ahead, whether before you arrive...More

Reviewed 4 weeks ago

Average VIC, nothing special. Ask a few questions - wasn't really sure about a few things - like where can I store my luggage before the ferry goes?More

Thank jcovecbns
Ranald_Gilbert, General Manager at Kirkwall VisitScotland iCentre, responded to this reviewResponded 4 weeks ago

I'm sorry to hear that you found the experience only average - we certainly try and exceed visitors expectations so obviously we failed to do that in your case. Unfortunately there is currently a lack of Left Luggage facilities in Kirkwall which can cause frustration...More

Reviewed September 19, 2018 via mobile

We tracked down this visitors centre in Kirkwall, looking for information on small, local food and drink producers as well as general information. Perhaps it was the fact the it was a Sunday afternoon, but the staff seemed more interested in talking to themselves that...More

Thank pakabay
Ranald_Gilbert, General Manager at Kirkwall VisitScotland iCentre, responded to this reviewResponded September 24, 2018

I'm extremely sorry to hear about your experience in Kirkwall - clearly we aim to deliver the same excellent standard of customer service in all of our iCentres, and whilst I'm sorry that we failed to meet your expectations I am grateful to you for...More

Reviewed September 19, 2018

They made us feel welcome to the town and were ver helpful in recommending things for us do do during our short visit. Thank you.p

Thank HawaiiSeaDog
Ranald_Gilbert, General Manager at Kirkwall VisitScotland iCentre, responded to this reviewResponded September 24, 2018

Glad to hear that you enjoyed your short visit and hope that we might welcome you back for a longer one someday! Kind regards, Ranald Gilbert, Area Manager

Reviewed September 18, 2018 via mobile

Informative centre with free wifi available, plenty of maps etc plus a great range of gifts and souvenirs. A must do first stop on arrival.

Thank Mike I
Ranald_Gilbert, General Manager at Kirkwall VisitScotland iCentre, responded to this reviewResponded September 24, 2018

Hi Mike, A lovely succinct review so I'm pleased that you found it a worthwhile stop and grateful to you for sharing that with your fellow travellers! Kind regards, Ranald Gilbert, Area Manager

Reviewed September 17, 2018

Date of Visit: Saturday, Sept 1, 2018 We visited the Visitor Centre during a stop on a cruise. We didnt know much about Kirkwall, and what to do, so we stopped in to see if there was something we must do with our short time...More

Thank RogueTrippers
Ranald_Gilbert, General Manager at Kirkwall VisitScotland iCentre, responded to this reviewResponded September 24, 2018

I am always grateful to people who take the time to leave any feedback, but to have such a comprehensive and detailed description of your experience and impressions of the centre are absolutely invaluable in our on going efforts to improve and develop the service...More

Reviewed September 17, 2018 via mobile

Lovely helpful staff who offer help rather than waiting to be asked. They are incredibly knowledgeable and will do their best to ensure that you have all the information you need to make the most of your visit to Orkney. Definitely recommend this as one...More

Thank JEandHR
Ranald_Gilbert, General Manager at Kirkwall VisitScotland iCentre, responded to this reviewResponded September 24, 2018

I don't think I could imagine a review that would give a better description of what we seek to deliver to visitors to our iCentres - suffice to say I am reading this with a huge smile on my face and am now off to...More

Reviewed September 17, 2018

Bought two fold up shopping and one fold up back pack here. Was assisted by very helpful staff, all smiles and friendliness.

Thank 8joan
Ranald_Gilbert, General Manager at Kirkwall VisitScotland iCentre, responded to this reviewResponded September 24, 2018

Great to hear that the staff were able to give you service with a smile - thanks for visiting and indeed for the review! Kind regards, Ranald Gilbert, Area Manager

Reviewed September 11, 2018

If you are in Kirkwall, I'd suggest stopping by the Visitor Center first. They had plenty of maps and pamphlets outlining the things to do on the island. They also have a gift shop. It is small, and you won't need much time here, but...More

Thank Dennis K
Ranald_Gilbert, General Manager at Kirkwall VisitScotland iCentre, responded to this reviewResponded September 24, 2018

Hi Dennis, I hope we were able to help you make a plan to get the most out of your time in Kirkwall and indeed Orkney. Kind regards, Ranald Gilbert, Area Manager

Reviewed September 10, 2018

Very charming and helpful staff - told us what we needed to know and provided maps free of charge. Lovely big and easily accessible building

Thank Jane M
Ranald_Gilbert, General Manager at Kirkwall VisitScotland iCentre, responded to this reviewResponded September 24, 2018

Hi Jane, I really don't have much to say other than thank you for taking the time to share your experience! Kind regards, Ranald Gilbert, Area Manager

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Questions & Answers
Ask a question
105May
April 9, 2016|
Answer
Response from Jackie D | Property representative |
Hi, Sorry for the delay in getting back to you. The cost of a tour with See Orkney is dependent on the length of the tour, what you want to see and how many people are on it. There are lots of variables so we would suggest... More
0
Votes
Rebekah F
January 10, 2016|
Answer
Response from Jackie D | Property representative |
Hi, I am sorry that we have taken so long to respond to your question. The travel centre in Kirkwall closes at night so would not be accessible to enable you to wait for the morning bus. The bus meeting the late ferry... More
0
Votes