We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The Wye Valley Butterfly Zoo provides an ideal space to experience beautiful, free-flying, tropical butterflies!Use our identification sheets to find out about our butterflies & hunt for caterpillars and chrysalis along the way!We are ideally set in...more
All reviews magnifying glass beautiful butterflies crazy golf mini golf hedge maze different species green house other attractions few hours combined ticket value for money lovely experience great fun great place to visit couple of hours year olds staff were friendly
Thoroughly enjoyed our day out, very reasonably priced too! A huge variety of butterfly’s, at which you can get so close to! A lovely set up to which means you can wonder around to your hearts content!
I have seen a lot of reviews about...More
In truth, didn't know what to expect, we pulled in to the carpark and went into the shop, children under 5 was free, that's a bonus with a 3 and 1 year old, we decided on the butterfly zoo and hedge maze, it was pleasant...More
I went here to take pictures of the many and varied butterflies on show.
The staff were friendly and willing to answer questions.
Car parking and entrance fees more than reasonable.
Although I was on my own the families attending seemed to be having a...More
Last August, with my wife and daughter who cares for her mother, we saw the adverts outside of the Butterfly Zoo. Because of my wife's Dementia I thought it was ideal for her. After making enquiries we left after 10 minutes without making any payment....More
Found this after looking for things to do in the Wye area. Went with my boyfriend and paid for all 3 activities, the butterflies, and crazy golf and the maze. We came early and it was nice and quiet and had the golf and maze...More
Had a lovely visit but 10 days later got a £100 fine- you need to know that you start to get charged from the moment you pull off the main road until the moment you leave and get back on the main road. We arrived...More
We really enjoyed our visit. Butterflies were beautiful. The maze had us thinking. The golf was fun. You get out of it what you put in. Only downside was no hot drinks on site in the middle of the winter season but luckily the hotel...More
We had a lovely day here for my sons birthday, the online offer was a bargain at just £5.50 for 3 activities. The staff were all very friendly and we really enjoyed being able to bring our own picnic and sit in the picnic refuge....More
Response from wiilhunting | Reviewed this property |
Assessor NameSophie Taylor
Assessor summary of operator case
The operator has issued the Parking Charge Notice (PCN) as the appellant has failed to purchase sufficient parking time to cover the period of... More
Assessor NameSophie Taylor
Assessor summary of operator case
The operator has issued the Parking Charge Notice (PCN) as the appellant has failed to purchase sufficient parking time to cover the period of parking.
Assessor summary of your case
The appellant’s case is that he was unaware the parking time was calculated from entry to exit. The appellant states that there was a small sign advising it was a pay to park area, and the small writing underneath this was not legible from a moving vehicle. The appellant states that when he entered the site he experienced an issue with the payment machine and had to find another before purchasing a ticket, which took around three to five minutes. The appellant advises that he left the parking space within the time permitted on the ticket, however experienced queues actually exiting the car park.
Assessor supporting rational for decision
The operator has provided photographic evidence of the appellant’s vehicle, entering the car park at 12:59, and exiting at 17:14, totalling a stay of four hours and 15 minutes. The operator has issued the charge for an overstay of 15 minutes. The appellant has raised concern regarding the signage, and has advised that he was not aware that his parking period would begin upon entry to the site. The appellant states that when he entered the site he experienced an issue with the payment machine and had to find another before purchasing a ticket, which took around three to five minutes. The appellant advises that he left the parking space within the time permitted on the ticket, however experienced queues actually exiting the car park. Section 21.1 of the British Parking Association (BPA) Code of Practice states “You may use ANPR camera technology to manage, control and enforce parking in private car parks, as long as you do this in a reasonable, consistent and transparent manner. Your signs must tell drivers that you are using this technology and what you will use the data captured by ANPR cameras for.” The signage displayed within the car park does display a logo associated with ANPR, however the signage does not inform motorists that the data captured is used to calculate their stay or any statement that makes this implicit to a driver. As the operator has not met the BPA requirements with regards to ANPR signage, I am satisfied that the appellant has not been made aware of this and could reasonably assume that the parking time starts from the purchase of the ticket in this case. Due to this, for the purposes of this appeal I am going to use the time of the ticket having been purchased as the time from when the appellant was authorised to remain in the car park. The operator has provided evidence which demonstrates a payment was made for the appellant’s vehicle at 13:04, expiring at 17:04. The appellant’s vehicle was captured in ANPR images exiting the site at 17:14, and therefore the appellant has exceeded the permitted time by ten minutes. In relation to grace periods when exiting the car park, Section 13.4 of the BPA Code of Practice states that: “You should allow the driver a reasonable period to leave the private car park after the parking contract has ended, before you take enforcement action. If the location is one where parking is normally permitted, the Grace Period at the end of the parking period should be a minimum of 10 minutes.” As the appellant, based on the time the payment was made, has not exceeded the minimum grace period of 10 minutes, I am unable to conclude that this PCN has been issued correctly, and as such, I must allow this appeal.