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The Wye Valley Butterfly Zoo provides an ideal space to experience beautiful, free-flying, tropical butterflies!Use our identification sheets to find out about our butterflies & hunt for caterpillars and chrysalis along the way!We are ideally set in...more
I was passing through Symonds Yat and saw the Butterfly Zoo advertised on a sign, so my wife and I stopped off to see what the cost of visiting was as well as the opening times with a view to returning with our children during...More
Really interesting and exciting for children. Wonderful display of butterfly in a natural environment. Other attractions also in same area. You pay for parking but it is deducted from admission price. You can also re-enter on same day with ticket.
Will not be returning despite having a wonderful family day out. Wye Valley Visitor Centre should be aware they are losing business because of the parking company engaged here. Luckily we could prove we had paid and even though they cancelled the fine there was...More
Went over 3 hour parking by 15 min due to getting young kids organised. Then get £100 pcn from Parking Eye. U understand Wye Valley get a cut from this.
Will never go again an will publicise to all friends and their friends and family...More
Absolute disgrace - paid £ 3 for 4 hours parking, received a £ 2 discount (paid cash) @ entry, stayed for 75 mins & a "Fine" for £ 100 arrived 2 weeks later !!. Needless to say - didn't keep the parking / entry receipt...More
Why are people whingeing about the car park. Follow the instructions and its fine. Cost is fine, paid 3pounds for 4hours and you claim 2 pounds backs on entering the attraction, what can be fairer than that!!
Anyway its the atraction you are reviewing which...More
We actually had a lovely day at this attraction. We visited the butterfly house and enjoyed the butterflies. We paid to visit and maze and had fun. Around the back of the crazy golf, theres a little lane that takes you onto a small road...More
Nice place but charged £100 for parking, when we paid for 4 hours. Total scam - avoid!!! Went in three cars, and all of us were stung, £300!!!!
Shame the centre have used these scammers to run the car park, have since heard many other...More
Response from wiilhunting | Reviewed this property |
Assessor NameSophie Taylor
Assessor summary of operator case
The operator has issued the Parking Charge Notice (PCN) as the appellant has failed to purchase sufficient parking time to cover the period of... More
Assessor NameSophie Taylor
Assessor summary of operator case
The operator has issued the Parking Charge Notice (PCN) as the appellant has failed to purchase sufficient parking time to cover the period of parking.
Assessor summary of your case
The appellant’s case is that he was unaware the parking time was calculated from entry to exit. The appellant states that there was a small sign advising it was a pay to park area, and the small writing underneath this was not legible from a moving vehicle. The appellant states that when he entered the site he experienced an issue with the payment machine and had to find another before purchasing a ticket, which took around three to five minutes. The appellant advises that he left the parking space within the time permitted on the ticket, however experienced queues actually exiting the car park.
Assessor supporting rational for decision
The operator has provided photographic evidence of the appellant’s vehicle, entering the car park at 12:59, and exiting at 17:14, totalling a stay of four hours and 15 minutes. The operator has issued the charge for an overstay of 15 minutes. The appellant has raised concern regarding the signage, and has advised that he was not aware that his parking period would begin upon entry to the site. The appellant states that when he entered the site he experienced an issue with the payment machine and had to find another before purchasing a ticket, which took around three to five minutes. The appellant advises that he left the parking space within the time permitted on the ticket, however experienced queues actually exiting the car park. Section 21.1 of the British Parking Association (BPA) Code of Practice states “You may use ANPR camera technology to manage, control and enforce parking in private car parks, as long as you do this in a reasonable, consistent and transparent manner. Your signs must tell drivers that you are using this technology and what you will use the data captured by ANPR cameras for.” The signage displayed within the car park does display a logo associated with ANPR, however the signage does not inform motorists that the data captured is used to calculate their stay or any statement that makes this implicit to a driver. As the operator has not met the BPA requirements with regards to ANPR signage, I am satisfied that the appellant has not been made aware of this and could reasonably assume that the parking time starts from the purchase of the ticket in this case. Due to this, for the purposes of this appeal I am going to use the time of the ticket having been purchased as the time from when the appellant was authorised to remain in the car park. The operator has provided evidence which demonstrates a payment was made for the appellant’s vehicle at 13:04, expiring at 17:04. The appellant’s vehicle was captured in ANPR images exiting the site at 17:14, and therefore the appellant has exceeded the permitted time by ten minutes. In relation to grace periods when exiting the car park, Section 13.4 of the BPA Code of Practice states that: “You should allow the driver a reasonable period to leave the private car park after the parking contract has ended, before you take enforcement action. If the location is one where parking is normally permitted, the Grace Period at the end of the parking period should be a minimum of 10 minutes.” As the appellant, based on the time the payment was made, has not exceeded the minimum grace period of 10 minutes, I am unable to conclude that this PCN has been issued correctly, and as such, I must allow this appeal.