Horsted Spa

Horsted Spa, Uckfield: Tickets, Tours, Address, Phone Number, Horsted Spa Reviews: 3.5/5

Horsted Spa
3.5
Popular mentions

3.5
112 reviews
Excellent
45
Very good
31
Average
13
Poor
7
Terrible
16

Deborah R
East Grinstead, UK13 contributions
Appalling customer service
Nov 2021
I wanted to book a spa day for myself and my daughter, I called and left 5 messages with no response. I left 2 emails of which 1 was initially responded to, and then nothing.
I am shocked at the awful customer service.
We went elsewhere, and the service was amazing from start to finish.
Written November 21, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Lydia H
2 contributions
Couldnt even contact anyone
Nov 2021
I never write reviews, seems a whole lot of effort, but my this spa has literally made me the angriest I have ever been. it is IMPOSSIBLE to contact ANYONE at the Hotel, Health Club, Spa, Golf resort. I spent more than a week calling all numbers and emailing all email addresses to confirm my spa times booked via Spabreaks.com and couldn't get through at all. I left multiple messages that no one responded too. This has disappointed my mother as despite me booking and paying for a spa day she will not receive one for her Birthday.
Written November 4, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Charlotte
1 contribution
Spa day and Afternoon tea
I feel the reviews don’t give an honest opinion on the quality of the spa and food. The staff are all very young and I feel possibly lack experience in customer service. They do not great you or say hello unless prompted. Once arrived and after filling out paper work you were left to it to navigate your day. The spa is run down. It is suitable as a gym pool but I wouldn’t describe it as a ‘Spa’. Not all the facilities were working and the options of robes and slippers where not available. You are also lucky if you get a bed to place your towel. Our treatment only lasted 15 minutes instead of 25 minutes, although this was the best part of the day, if you are paying for a certain experience you would expect to get the minimum at least. The afternoon tea was hands down the worst part. It was clearly pre made, left for a while and didn’t even look refrigerated. We had to ask for our drinks after 20 minutes and both left over half the food. It wasn’t presented as it shows in the photos. The only positive I can offer is when I did make a complaint the guy behind the reception was quick to get me a manager and it was acted on quickly. Having been to a few spa days and for the cost of some of the spa packages that our offered here, I would recommend going somewhere else and paying the same and you will get much better.
Written November 1, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Melanie Todd
London, UK27 contributions
Shocking customer service
This is more of a frustration review purely because I have booked a Wowcher spa day in November and am unable to contact the spa to book that part in. Voicemails or emails not responded to at all poor
Written October 16, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Wandering Wonderings
Hastings, UK3,071 contributions
Spa day with afternoon tea
Can't fault anything about the spa day here. Pleasant welcome. Helpful friendly staff. The gym was well equipped and the pool was just the right size. The treatment was heavenly (except for the loud squeaking bed as it was raised and lowered).

The sparkling afternoon tea combined with the beautiful view...just wow. Loved the sandwich skewers and the cakes were delightful.

I know where to come next time i have another spa day
Written September 18, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Malyboo_11
Eastbourne, UK2 contributions
Poor, poor, poor
Sep 2021 • Couples
I have been trying to book a spa day here for 3 weeks. Firstly by calling (the phone is never answered) and leaving messages (which are never returned).
I then emailed and did get a response saying they were fully booked. I requested another date which they said was free but when I try to confirm the booking, there is no response. I have emailed twice now and still nothing.
My view is that is they are this useless at taking a booking, what will they be like when they have your money!
I have therefore decided to book somewhere else and I suggest that they either get a receptionist to handle bookings and give out information or they invest in a proper online booking facility.
Very annoyed and disappointed
Written September 14, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Paul Mak
London, UK335 contributions
Amazing!
Aug 2021
We had a lovely time here. As we stayed at the Horsted Place Hotel, we were allowed access to the pool. We had a great time here - clean changing rooms, clean pool, and pleasant staff.
Written September 1, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Ollie C
London, UK354 contributions
Good Service and Pool
Sep 2021
A lovely pool here. Fairly clean and friendly staff. A good sauna too! Definitely worth a visit when I re-visit!
Written September 1, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

MalcHazel
Newhaven, UK137 contributions
Apauling
Jun 2021 • Friends
Avoid this place
CloseD saunas,lockers don’t lock,filthy I cleaned toilets/changing rooms,rude female staff rotten customer service,nothing explained
Stressful miserable day
It’s was so hard to make contact to prebook slots as requested
Written July 12, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

EB98
Brighton91 contributions
Appalling Service
Have been trying for the last four days to book a spa day for 5 adults at East Sussex National each time I select option 5 on the phone for the Spa it goes to voice mail which we’ve left a message we have also emailed twice. I have also spoken to two members of staff on different options who said they will pass on our details but still haven’t heard back. If this is what the service is going to be like then perhaps it’s a lucky escape of not using there service and facilities. Very very poor.
Written June 13, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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