The Dermal Lounge

The Dermal Lounge, Weybridge: Hours, Address, The Dermal Lounge Reviews: 4.5/5

The Dermal Lounge
4.5
9:00 AM - 8:00 PM
Monday
9:00 AM - 3:00 PM
Tuesday
9:00 AM - 8:00 PM
Wednesday
9:00 AM - 8:00 PM
Thursday
9:00 AM - 6:00 PM
Friday
9:00 AM - 6:00 PM
Saturday
9:00 AM - 6:00 PM
About
Suggested duration
1-2 hours
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4.5
7 reviews
Excellent
6
Very good
0
Average
0
Poor
0
Terrible
1

Middx
Sunbury on Thames201 contributions
"Getting ready for my hols"
Jul 2018 • Solo
I have been here a few times now, but this time for a brow wax, file,shape my nails & toes. I brought my own nail polish. Thank you to Claire who did my treatments. Lovely to see Anna who owns the salon & Wendy on reception. Lovely garden to sit in before your treatments with mags to read & cold ice water to drink. Would recommend & reward system auto does when you have paid for your treatments, which is fab so no card in your purse.
Written July 21, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thanking you for choosing us for your treatments and look forward to seeing you in the salon again soon.
Written September 10, 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Middx
Sunbury on Thames201 contributions
"Just fab treatments ready for my hols"
Jul 2017 • Solo
I have been here a few times now, but wanted to be pampered before my hols. I had a lovely Elemis Pro- Collagen Age Defy Facial. It was heaven so much I feel asleep until the cold mask was put on, but still lovely to have. Thank you Anna.
I came back a few days later to have my eyebrows waxed (Thank you Anna), Geleration Manicure, file & paint on my toes & nearly matched the colour up on both, they looked stunning. Thank you Debbie.
I came back two weeks later to have the gel polish taken off, as stunning as they were, they sadly didn't last while on my hols one came off & the spa at the hotel matched the colour to put it back on. I tried it, but for my nails I wouldn't have it done again, but for others it does work as lots of my friends have it done.
I had a file & polish on my nails & used my own polish colour.(I hate bare nails)Thank you Anna
Don't forget everytime you go for treatments or buy products you get points like a loyality card, but it auto, so no card to carry in your purse. Will go back & recommend.
Written August 14, 2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Middx
Sunbury on Thames201 contributions
"Just Heaven"
Mar 2017 • Solo
I have been coming for awhile now & love the Elemis treatments. Its just gets better & better, so much I feel asleep when my head was being massaged during my Elemis Pro- Collagen Age Defy Facial. It was my birthday coming up, so I treated myself. Thanks Anna. Sadly they are not in the promotion in Marie Claire with 20%, but they have a reward points system in place now since last Oct 2106, not a card, but it all goes on your record. The points on all treatments & includes products you buy, then you can save the up for diff treatments.Yes I would recommend, they had 20% of products as well, so stocked up.
Written March 10, 2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

WeybridgeCustomer
Weybridge, UK1 contribution
Bad customer service
Aug 2016 • Solo
Was a loyal customer for over a year and overall was happy with the quality of the treatments I received. However, on a number of occasions there seemed to be issues with the appointments that I pre-booked. Be aware that often they will try to move your appointment and if they can't get hold of you to confirm, they will move it anyway without you agreeing to it.
I am no longer going to Dermal Lounge after having recently experienced extremely bad customer service. I pre-booked a facial as a birthday treat (about 1 month in advance) and asked family to purchase a voucher to cover the treatment. A couple of days before my treatment, they tried to contact me, asking to move my appointment (again). I was traveling with work and didn't have the chance to get back to them, so it was moved without my agreement and I received a text message with my new appointment time. On the day of my treatment, I called to say that I would do my best to get there earlier, but it was very unlikely I would arrive before my original appointment time. I was re-assured that there was plenty of time and it wasn't an issue. On arrival, Anna (the owner) tried to rush me into the room and when I questioned if there was enough time, I was told that there was only 1hr available - not the 1.5hrs I originally booked. I said I was unhappy with that, as I didn't want to be rushed through my treatment seeing as it was supposed to be a relaxing, birthday treat. She was very rude and complained that they hadn't been able to get hold of me and that I had to go through with the treatment seeing as they had the slot booked for me and I couldn't cancel at such short notice. I was made to feel very uncomfortable.
I decided not to go ahead with the treatment and didn't want to re-book, so asked if the gift voucher my family had bought could be refunded. I was told Anna would call be back on Monday (2 days later), but I never received a call, so I followed up over the phone and email. We then proceeded to go back and forth over email for 3 days, until it was agreed that the voucher would be refunded and I said I was no longer prepared to debate the issue.
All in all a very disappointing experience so wanted to warn others!
Written September 16, 2016
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Brenda M
Weybridge, UK30 contributions
Soothed to softness
Jun 2016
This is one of the highlights of personal life - whenever I have the money to go. The Elemis products and the way they are gently used result in smoother less wrinkly skin that has a nice sheen. It's also great to have the leg wax and feet work. Worth saving up for!
Written September 8, 2016
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Middx
Sunbury on Thames201 contributions
Facial just gets better
May 2016 • Solo
I have been here before for an Elemis anti ageing facial,but it relaxed me so much I fell asleep. I would recommend, as they do other treatments, nails etc. I will be back You can buy products of Elemis, Jessica nails. to name a few.
Written May 22, 2016
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Middx
Sunbury on Thames201 contributions
Fab facial
Feb 2016 • Solo
I have been here a few times & the facials just get better. Elemis anti aging facial I had, which was so lovely, so relaxing I feel asleep. I would recommend that Anne any day.I look forward to my next treatment. Thank you.....
Written February 7, 2016
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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