Kidz Planet

Kidz Planet, Folkestone: Hours, Address, Kidz Planet Reviews: 3.5/5

Kidz Planet
3.5
Game & Entertainment Centers
9:00 AM - 6:00 PM
Monday
9:00 AM - 6:00 PM
Tuesday
9:00 AM - 6:00 PM
Wednesday
9:00 AM - 6:00 PM
Thursday
9:00 AM - 6:00 PM
Friday
9:00 AM - 6:00 PM
Saturday
9:00 AM - 6:00 PM
Sunday
10:00 AM - 6:00 PM
Popular mentions

3.5
62 reviews
Excellent
25
Very good
12
Average
10
Poor
4
Terrible
11

Sarah H
25 contributions
Fab fun for kids
Oct 2020 • Family
I went to Kidz Planet (for the first time ever) with my great niece who is 5 yrs old, they had recently reopened due to Covid restrictions.
I was immensely impressed with their approach - we booked online, with ease, everyone was given their own bottle of hand sanitiser upon entering, our temperatures were taken from a wall mounted thermometer (that was a first), staff explained the new 'rules' and even apologised for them!
Children & adults were asked to sanitise their hands at the sanitser stations situated at the entrance to each play area before entering and upon exiting.
Staff all wore masks and were continually wiping down tables, counters and play equipment.
So..... WELL DONE to Kidz Planet for managing to open AND keep everyone as covid-safe as possible.
It is so nice for children to be able to play somewhere different form the park, especially as its been raining non-stop for days now!
THANK YOU KIDZ PLANET
Written October 3, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

bpearce10
Stanford-Le-Hope, UK37 contributions
Lovely place
Sep 2020 • Family
Visited here on a Friday afternoon in September and couldnt of been more impressed! From great safety measures to lovely staff. From the moment we arrived the staff were fantastic. Temp taking on arrival to hand sanitizer handed out!! Group of 6.. 4 adults and two kids and lovely area for us to sit.

Kids had a blast as did we! Couldnt of been more impressed. We live 90 minutes but will most definatly be back!
Written September 25, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Rory M
6 contributions
Friday termtime trip.
Jan 2020
First time here. Decent selection of things to keep a. 3 year old entertained. Didn't try the food but the coffee was decent. The vertical drop slde of the rocket thing were not. Operating while I was there. For a fiver entry I have no complaints and would go again.
Written January 17, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Rebecca R
1 contribution
Pros and cons
Nov 2019 • Family
15m old always has fun here although I only now take him weekdays, as weekends and holidays are so manic to the point it's unenjoyable. The rocket is great, but despite a response to someone in an earlier post I've never heard the running of it announced. But I've always just listened out for the train itself so not a massive issue. The rocket is what keeps us coming back as I don't know any other that has this. The signing out when leaving the premises is very lax which worries me - people couod easily leave with more children than they entered with. Plus the button to open the exit gate is within arms reach to the public and there's been times the front hasn't hern manned. The food is good if the usual 'treat' food like pizza etc is what you're after, however I'd love to see healthier options available, especially as they request only food bought on the premises is consumed there. Things like Cucumber batons and houmous and steamed broccoli with cheese for toddlers would be great! Overall great place what you see is wgat you get.
Written December 31, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Kizzy W
1 contribution
Party
Dec 2019 • Family
Don't bother. Costs a fortune. So hugs of juice are provided as a party package, we only got ours because we asked for it. The beans for tea were left on a tray then when asked where they were the host said she Hd asked the children and they said No. None of the adults in the party were aware of this. On returning to the room to retrieve a banner another party was taking place. It seems like they were Hving party games.... which we didn't get offered. The plate for the find the plate game wasn't put out.As I had paid an £83 non refundable deposit and my bill came to £68.I was given 2 tickets for another visit. Which only came to £12. Not happy wouldn't hold a party there again.
Written December 8, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

HannahD
4 contributions
Mayhem in a good way
Nov 2019 • Family
Took the kids here and they loved it, we are new to the area and are very happy to have found this place. Kids go wild and wear themselves out. So much for them to do and good choice of food and drink. The cheesey chips are a great little meal. Shall be spending a lot of time here I think
Written November 2, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Shauna W
Croydon, UK22 contributions
Wouldnt recommend
Oct 2019 • Family
First time iv been here expected it to be busy as its the holidays but it doesnt seem very organised and as if there isnt enough staff to deal with the place being at full capacity.. ny son loved it wnd had a great time but i feel that. When you arrive its not clear what your meant to do or where your meant to go. I did explain i hadnt been here clearly the women was to busy to explain to me breifly .. been to bigger soft play and smaller but they are organised and have a welcoming and helpful customer service .. didnt experience that here
Written October 25, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Milly
Kent, UK5 contributions
Chaotic!
Aug 2019
Visited here in mid August. Absolutely manic being summer holidays and cold day. That’s to be expected but waiting in queue for half an hour to order drink wasn’t very good. Staff decided to make our drink after 15 mins and by the time we got to pay the drinks were cold. She did however make fresh ones after us refusing to take the ones she described as ‘still warm’! I asked a member of staff (rude, blonde, surly one usually on reception) if there was only one staff member serving. Her sarcastic reply was that there were two but one was dealing with an ‘issue’. That staff member never returned! Drop slide never opened (and never has in all the times I’ve ever been). I suspect they don’t employ enough teenagers to operate it on a regular basis!
This place is ok in term time but they should re-think staffing and seating in holiday times. They charge more so surely could employ a couple more people. It’s not fair to only have one person serving at a busy food counter and it’s not surprising people get cross. I never understand why upstairs seating area is never open - it would ease the general chaos downstairs.
That said, they have a captive audience - it’s a handy place in bad weather, so they’re not likely to change anything all the time the money is rolling in!
Written September 3, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

juliaandadam123
Ashford, UK1,413 contributions
Ok
Jul 2019 • Family
Kidz Planet is on par with similar establishments with regards to soft play equipment and pricing. Although it is frustrating that the drop slide/rollercoaster are not open often. I read a previous reply from staff to a review saying they are open every hour for 20 minutes, but we were there for over two hours and the drop slide was open once and the coaster not at all.

We did witness a member of staff being quite rude to a member of the public who had had issues with a party she had booked for her children’s birthday, but we had no issues ourselves with staff. I am sure sometimes that some customers really can be a ‘pain’, but manners are the forefront of a business like this if you are to keep families coming back. It also gives a bad impression to others coming in (such as myself) who saw this as the first interaction with staff here.

The equipment itself seemed to be pretty clean (for a place where children, not known for their cleanliness, run around!). The toilets were not as pleasant though, and although it was towards the end of the day I am pretty sure ‘public’ toilets like this should be checked hourly. Many years ago I worked in a play centre and they certainly were then.

I am sure I will return in the future.
Written August 25, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Nicky R
2 contributions
Terrible
Jun 2019 • Family
Booked a childrens party .. they wanted full payment up front.. Only half the children turned up. They refused a refund..
The food was poor and the (hungover) party entertainer (that i paid extra for)..was un motivated and not apprpriate the age group..she seemed unintrested in what the children wanted.
I was promised (and paid for)pass tHe parcel which i never recieved.
I would seriously steer clear..
The staff are rubbish and the customer service at best is very poor.
DO NOT BOOK A CHILDRENS PARTY HERE UNLESS YOU WANT YOUR CHILD SERIOSLY DISAPPOINT AND YOURSELVES SERIOUSLY OUT OF POCKET!
Written June 9, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
I am disheartened to read this review which as far as i know has not been written by the Party parents! When booking a party with Kidz Planet all that is asked for is £87.30, the minimum payment for 8 children. Sometimes parents decide to pay more than this, it clearly states this is a non refundable deposit. We did give a large “gesture of goodwill” credit to this customer and they were more than pleased with it! Somehow this has been omitted from her friends comments! This can be used for next years party/entrance and even cafe purchases at Kidz planet at any time. As for the party, the party host was not hungover, she is one of my excellent crew that puts everything into her job and i receive compliments every day she works. She had the start of a cold and so had a husky voice! The food was not poor! We NEVER receive complaints about our food. And a “pass the parcel” is something we never offer, we have done this as part of a party in the past but the parents had brought it with them? Please be assured (as i go into Capital letters too) that KIDZ PLANET ALWAYS PROVIDES VALUE FOR MONEY, GOOD CUSTOMER SERVICE and i don’t think we would still be here 16 years on if we didn’t !
Written June 11, 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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