Airport Travel Services

Airport Travel Services, Luton: Address, Phone Number, Airport Travel Services Reviews: 2/5

Airport Travel Services
2
About
Airport luxury cars for taxi and private hire airport transfers for business travelers and holidaymakers for all UK Airports. Luxury car transport to cruise terminals throughout the UK. Airport Travel Services provide a safe secure and reliable service for Airport Transfers.
Suggested duration
< 1 hour
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2.0
21 reviews
Excellent
2
Very good
2
Average
2
Poor
4
Terrible
11

Curiosity79787
1 contribution
No Bay 17 at Luton Airpot
Oct 2018 • Family
We arrived back to Luton Airport last night, following our directions(from Holiday Extras) to the Shuttle Bus at Bay No. 17 , to go to our car at the Airparks Parking. Not only is there NO Bay No. 17, the bays are alphabetical, so no numbers at all. Whether there used to be a Bay 17 or there will be in the future, (with all the works going on at Luton Airport) , I don't care...there isn't one at the moment. And whether it's a mistake on behalf of Airparks or Holiday Extras, I also don't care...just FIX IT, FOLKS, so other people don't miss buses like we did last night. Turns out we only had to wait another 10/15 mins for a bus(on the far right side, a bay with no name!!) so it wasn't a huge deal, but you don't need total confusion and miscommunication when you've come back from holidays...coming back is bad enough on its own!!! Also, to TripAdvisor, your ratings in this section go from Average to Very Good. Where is Good ?? I would rate Airparks as "Good", in preference to "Average", but not "Very Good" , due to the described confusion. The parking site itself worked well.
Written November 2, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
I am sorry you have posted your review on the incorrect site. We are an Airport transfer service providing taxi transportation not a car parking service. We are Airport Travel Services not Airparks or Swift Meet and Greet Service. Our company has absolutely nothing to do with either of these.
Written January 9, 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Jayemby
Lincolnshire, UK20 contributions
CAR DAMAGED whilst parked at Swift meet and greet Luton airport
Jun 2018 • Couples
My car was damaged on pick up.

2 weeks after I first contacted Swift I am still no further on with getting any information let alone compensation for the damage.
The customer service is very poor.
I will not use this company again.
Written July 7, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
I am sorry you have posted your review on the incorrect site. We are an Airport transfer service providing taxi transportation not a car parking service. We are Airport Travel Services not Airparks or Swift Meet and Greet Service. Our company has absolutely nothing to do with either of these.
Written January 9, 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

mskannan
Solihull, UK88 contributions
AVOID.AVOID.AVOID! SCAM !
Mar 2018 • Business
I rang as per the instructions, upon leaving baggage area. Walked to the multi storey car park, and waited , and waited - asked the staff, who said my car will be there soon. After 20 minutes, I rang the number again to be told very rudely that the car is on its way. My car came after almost 40 minutes - the guy who brought my car was the same one who was at the car park when i arrived from my flight - hence they didn't despatch my car when i first rang them, they must have sent it after i rang the second time! Please avoid. just park in the multi storey !! its a scam !
Written March 31, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
I am sorry you have posted your review on the incorrect site. We are an Airport transfer service providing taxi transportation not a car parking service. We are Airport Travel Services not Airparks or Swift Meet and Greet Service. Our company has absolutely nothing to do with either of these.
Written January 9, 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Robin D
London, UK5 contributions
Silver Meeet and Greet are an amateur set up.
Mar 2018 • Family
Meet and greet at Luton is not a professional set up and although some of that must be Luton Airport's responsibility companies like Silver meet and greet don't make it any better. Specifically they don't provide sufficient information about the service they offer, they don't react to flight delays and they are under staffed.

Our group had two cars with Silver and our flight was delayed by more than 1hr. I called them as soon as we landed and was told to call them once we passed passport control, I did that but was then further delayed at Baggage control. The other person in the group called them the same time.

I then got a calls from Silver's agent tell me to hurry up as "my" parking ticket was increasing in price as I only get 15 minutes from when he brings the car to the pick up point.

Annoying but fine, if they had explained this better in the booking confirmation email then I would have done things differently. We get to our car in the car park but the agent is nowhere to be seen as he's gone to pick up the other car in our group. This leaves our family, with a 10 month old baby, standing in the cold and rain waiting for our key.

All meet and greet options and Luton seem bad when compared to other airports but Silver are just not professional .
Written March 16, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Aringas T
Grays Thurrock, UK7 contributions
Swift meet and greet Luton
Dec 2017 • Couples
Whoever is reading this review, please, do yourself a big favor and avoid this service at all costs. We had to wait for 1hr and 30 minutes for our car to be returned. I realised that there's something wrong when I gave the ticket to the attendant as he looked grumpy and lost. I asked him straight away how long it's gonna take the car to arrive and he couldn't answer, so we stayed for 45 minutes in freezing cold and then he offered us to go back to the terminal and wait there. After another 45 minutes he called. We were not the only ones waiting.
Written December 28, 2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

C22MNJ
Coventry, UK38 contributions
Abysmal service, full of BS excuses
Oct 2017 • Family
This has got to be the worst car meet and greet service full stop. Made to wait 1hr 30 minutes, absolutely no process for collecting cars, phone a number that no one answers. Then you are given excuse after excuse, road works, temporary traffic lights, they are not answering the phone, you car is next, trouble on the motorway, just to mention a few over the 90 minutes they made to wait for my car. There were numerous families waiting well over an hour. Good job it wasn’t raining.

The cage used for the office.
Written October 30, 2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

CEM M
Milton Keynes, UK9 contributions
Never again with Swift Meet and Greet
Oct 2017 • Couples
On our arrival....No one picking up our call. Ridiculous phone message with two alternative numbers - clearly only useful if you have a pen and paper handy in the car...
Same issue on our return with no-one answering the phone when we rang. Told we had been ringing the wrong number despite ringing the numbers emailed to us.
We are making a note to avoid this shambolic outfit in future.
Written October 7, 2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

graham186
Whitley, UK8 contributions
Poor service
Oct 2017 • Couples
Booked with Silver Airport Parking at Luton. Drop off at Luton was okay, the return saw us waiting in the car park for 25 minutes. Even after following the company guidelines for collection. Lots of traffic was the excuse offered, would have gotten away quicker if we had used the long stay or used the shuttle bus parking service. Will not be a returning customer.
Written October 7, 2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

stephen l
8 contributions
Long Long Long wait - If I could score lower..............
Sep 2017 • Business
Booked these by mistake as I usually use Priority Parking and mistake it was.
Drop of was fine but the return. 40 mins wait for the car to arrive. We were lucky, others had waited an hour.
Number given not answered on many times as he was clearly on his own and did best he could.
Staff in car park indifferent and said "just call the number - can you see your car".
I travel through Luton Airport, but next time I will avoid avoid avoid "Swift" parking
Written September 20, 2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

RN2162
London, UK5 contributions
poor service from Swift meet and greet at luton
Aug 2017 • Family
Have been using meet and greet for 12 years and this is probably the worse meet and greet service. The pick up was delayed for 45 minutes after we rang them, not enough staff, families stranded with cases and small children in the open car park with no safe place to stand whilst cars were driving and parking around them.
The staff in the car park tried to reassure saying the car is on its way, but had no clue saying at least it is not raining! .
When we rang the number again after half an hour of waiting 'our car had left just a minute before' but took another 15 minutes to travel 1.8 miles. We met no traffic when we left so assuming the company had not accounted for Saturday evening rush and were blaming the traffic to get to the airport.
Completely understand why families with children and luggage would choose to use meet and greet but would suggest you pay a bit more and use someone else and it would be quicker to use the airport bus service from one on their carparks.
Written August 20, 2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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