Bannatyne

Bannatyne, Luton: Hours, Address, Bannatyne Reviews: 3.5/5

10:00 AM - 9:00 PM
Monday
10:00 AM - 6:00 PM
Tuesday
10:00 AM - 6:00 PM
Wednesday
10:00 AM - 9:00 PM
Thursday
10:00 AM - 9:00 PM
Friday
10:00 AM - 6:00 PM
Saturday
10:00 AM - 6:00 PM
Sunday
9:00 AM - 4:00 PM
About
In a world increasingly cluttered with noise and stress, stepping into one of our spas where men and women can completely relax and unwind provides the perfect antidote to modern day life. There is no simpler way to treat yourself than at The Bannatyne Spa.
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3.5
188 reviews
Excellent
69
Very good
50
Average
20
Poor
20
Terrible
29

Sharon C
Leighton Buzzard, UK22 contributions
Disappointing
Oct 2021 • Family
I went to the spa with my two Daughter’s, the reception was so busy and only one member of staff, she was doing her best with so many people waiting to go through, but delayed us all by about 45mins, the facilities are ok a bit grubby and no where comfortable to lounge, the pool, jacuzzis, saunas, we’re extremely busy with mostly men hogging them, I’ve been to many spas and this seemed odd to me
Written October 6, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Char711
Barton-le-Clay, UK38 contributions
Worst spa experience ever!
Sep 2021 • Family
The staff are rude and not helpful, the gym and spa area are dirty. The whole place needs a deep clean.
Written September 28, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

travellingfoodie97
Borehamwood, UK61 contributions
Average - Needs an Upgrade
May 2021 • Friends
Myself and my friend visited Bannatyne's in Luton today to celebrate her birthday a couple of days early, using a voucher. I have visited two different Bannatyne locations before and this one was quite disappointing. Lovely entrance and changing rooms were nice, the spa area was lovely, but the pool and ladie's shower facilities desperately need an upgrade. Loose and chipped tiles, the pool side tiles were stained from the water and there was a strange smell at times. The whole pool area could use a lick of paint and a refurb. There was a used plaster floating in the pool at one point!

The treatments we received in the spa were amazing however, the lady was very good. The relaxation room was also a bit of a letdown though, only having chairs and plastic loungers inside. Was a nice relaxing morning overall but the standards should be higher being a Bannatyne's.
Written May 4, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

shayini p
1 contribution
Rip-off
Nov 2020
I bought a special offer treatment for a lash lift paying £30 instead of £45. This is a 55 mins treatment. This was originally booked for the 22nd March, I was told the staff member had to self isolate so was cancelled. After lockdown in June, I tried to get this re-booked, but was informed the staff member was furloughed, then in October I was told they had actually left back in March and no one else was qualified to do the lash lift.
I tried to work with them and asked them if I could transfer to MK, however the Spa "manager" never got back to me regarding this.
I then tried to change the treatment to another 55min treatment but was told that I can only use it up to the value of £30. I bought this as a special offer treatment which they cannot fulfil, not a £30 voucher!

Its a pity as I have always enjoyed all my treatments here and am also a member at the gym, however this has really left a bad taste!
They are now stating they won't even refund me for a treatment they cannot fulfil. Trading standards are the only people that I think this company will now listen to!
Written December 8, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Gdrizxy
1 contribution
It was terrible well not be going back
Aug 2020 • Friends
The worst first experience of gym membership. I had recently joined the Bannatyne gym in Luton and I can say that this gym is a horrible , waste of money and unprofessional. I am a minor I do not know how memberships work and had accidentally picked the wrong membership bear in mind I had a member of staff helping me I had only spent a minimum of 12days out of a whole month I had paid for I was told that I had picked the wrong membership and would be given a full refund . Later they said I cannot get a full refund and resulted in blaming me and then charging me for another month even though I had cancelled my membership. I feel as though I have been scammed and treated poorly by both the manager and member of staff . I also advise minors to not go to this gym so they do not get treated the way I did
Written September 13, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

J Sh
1 contribution
Awful customer service
Aug 2020 • Solo
The worst gym in Luton. Not only have I found pieces of dead skin in the pool but now I’ve also received the worst customer service from the Luton branch specifically. Not worth the price at all.
Written August 31, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi Thank you for your feedback, please could you provide us with some more details of your feedback so we can look into is for you Kind Regards Bannatyne Luton
Written September 1, 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

sian253186338
London, UK24 contributions
Would not recommend-very disappointment
Mar 2020 • Couples
Would not recommend. Should of had two treatments, only received 1. Which was cut short to around 20 mins. Swimming pool had a class going on, so most of the pool was taken up. Only one of the tubs were in use, and again used my groups of men. Not like a proper spa day atall. On arrival we were not shown around or where places were. NOT HAPPY!!
Written March 8, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

lyndyloo42
Hatfield, UK35 contributions
Disappointing
Feb 2020 • Friends
I booked a spa day for my friends 40th Birthday . We had previously attended the spa at Fairfield . I was somewhat disappointed today . I found Luton to be a little tired . The taps at the sinks in the female changing room were all loose , the tiles around the pool had a green tide mark . It was very busy for a Monday morning with groups of men hogging the hot tubs and it was around 1pm before we actually managed to get in there . We didn’t realise there were no facilities for buying food there so our lunch comprised of a bag of crisps and a Kitkat 🙈hardly a luxury spa day ...... the only thing that got some points back was the lovely massage . The therapist asked for feedback as she was doing my treatment and adjusted the pressure to suit me and it was fab , I just wish it had been for longer ... top marks to her ... but I’m afraid I won’t be going back there again .... Only Fairfield for me from now on
Written February 24, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Penny B
1 contribution
Extremely stressful - Awful Spa
Feb 2020 • Friends
Where to start.....worst bit for someone who’s not That outgoing and is quite self-conscious.
It is not a Spa pool, it is a Gym pool.
This means it’s is always full of predominantly men who have just been to the Gym. I sat on the plastic recliners for over an hour and at no point were there less than two men in each Sauna and the lads in the Jacuzzi just sat there the entire time, didn’t move or share at all for over an hour. I counted over 25 lads to 3 girls. Have never felt more uncomfortable and self conscious at a Spa. Total opposite of relaxing. The fact it was a state really didn’t help.
The massages were awful - my scalp massage was just her rubbing the crown of my head - didn’t touch the front of the scalp and my head was on a pillow so got nowhere near the bottom. Spent most of he time running her hands through my hair, which was......creepy and just sort of squeezed the top of my head like a watermelon for ten minutes.
The foot massage was even worse.
Didn’t touch my heel, didn’t really touch the balls of my feet or toes, frankly she seemed to forget I had a left foot entirely until the very end! Just sort of held my foot and rubbed up and down like a highly unenthusiastic foot hand job!

Do not go here!!!!!!
Written February 23, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

hollys225
Hertford, UK309 contributions
Spa day
Feb 2020 • Friends
I booked a spa day through buy a gift.com.
We arrived greeted by Angela on reception wow great personality and loved the guided tour.Very informative told us all we needed to know about spa and facilities.
We used our locker wristbands received at reception £2 refunded after return locker bracelet.The changing room facilities are great nice hot showers and useful mirrors and hairdryer facilities.
The pool is great nice size yes was a few children in pool as a Sunday around 11 was quite busy enough room to still to swim and use saunas etc.
The hot tubs were very popular and yes people do put towels on loungers.We were in and out of 2 saunas and 2 wet rooms so didn't phase us.Really enjoyed using pool, hot tub and steam and wet rooms with me and my 2 girly friends.
luton.
Written February 9, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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