Lotus Spa

Lotus Spa, Bedford: Hours, Address, Lotus Spa Reviews: 3/5

9:30 AM - 5:00 PM
Monday
9:30 AM - 5:00 PM
Tuesday
9:30 AM - 5:00 PM
Wednesday
9:30 AM - 5:00 PM
Thursday
9:30 AM - 8:00 PM
Friday
9:30 AM - 8:00 PM
Saturday
9:30 AM - 5:30 PM
Sunday
10:30 AM - 4:00 PM

3.0
39 reviews
Excellent
13
Very good
5
Average
6
Poor
5
Terrible
10

Jenny R
1 contribution
Excellent
Mar 2019 • Solo
Comfortable place to sit and wait on arrival. Car registration easy which ensures parking is free. Treatment was excellent. Therapist made me feel at ease. Aromertherapy treatment made me feel very relaxed. Free coffee and water available in the waiting area. No pressure to leave after paying as I like to sit and have a coffee before going home.
Written March 12, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Beverley H
Bedford, UK28 contributions
Fantastic service & therapist
Feb 2019 • Solo
I had booked quite last minute for a treatment at the Lotus Spa to use up a voucher. Booking the day & time was very efficient then on the day I was delayed unexpectedly. The staff allowed me up to another hour without any fuss or penalties which was highly professional and comforting. Check in & car park booking on arrival was quick & easy & all very calm & effortless. My treatment was amazing-Laura was highly competent and had a lovely manner, adjusting pressure as/when I requested & the whole experience was an absolute pleasure. I would highly recommend this spa and it’s staff.
Written February 13, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Susanne B
milton keynes18 contributions
Superb
Sep 2018 • Couples
Superb deep tissue massage!

Lynne the spa manager was incredibly helpful and responsive to emails. I was very grateful for her help with booking and she was very welcoming once we arrived at reception.

My husband very much enjoyed his massage from phoebe and mine was equally pleasant (sorry can’t recall my therapists name). We really loved that we could have our massage in the same room at the same time. The treatment rooms were lovely!

Having never visited the spa before we will definitely be making a return visit as we had a fabulous experience.

Thanks for everything!
Written September 30, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Elisa J
Bedfordshire, UK36 contributions
Swedish Full Body - amazing
Feb 2018 • Solo
Just came out of a 55min Swedish Full Body Massage with Aneta. It was fabulous.
She was friendly and the pressure applied was perfect!
Felt brand new afterwards.
Thank you!
Written February 8, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

sophia h
1 contribution
My back felt worse when I left
Jan 2018 • Solo
Pregnancy means your back is hurting, you have heavy legs and you need a luxurious treatment. Very sadly my back hurt more when I left than when I arrived. The bed was very uncomfortable and their were no additional maternity pillows or any pillows for that matter to support a pregnant lady. I'm trained in Decleor body rituals but sadly my therapist wasn't. I was disappointed to only have 2 minutes of massage on my back and legs (the reason I was there) a therapist should ask if you have any aches or pains before a massage starts. If she had asked me she would have known I hate oil on my face. That I didn't want an arm or belly massage and all I wanted in the time was back and leg massage. There were no signature Decleor massage techniques in the very short massage time I had so I knew she wasn't trained specifically in Decleor Body, so sadly I knew this wouldn't be the pampering luxury standard of Decleor. And instead it was a basic, super feathery light 2 minute massage. Whilst the facial was being carried out I had to roll over so I wasn't on my back anymore as it was to uncomfortable. I didn't enjoy the facial as every aspect of the treatment was rushed. Due to the lack of massaging I had to ask for a hot towel to remove the oil left on my limbs. I'm a trained beautician at level 4. And I could have made this treatment very enjoyable and gorgeous even on a pregnant lady if I was offering this treatment. I left feeling robbed and in more pain than when I arrived. I definitely wouldn't recommend this treatment or spa if they can't invest in a couple or a senior therapist to be trained properly in certain treatments. I did speak to the lady on reception afterwards about the standard of the treatment. No effort was made to make me feel happier so I won't be coming back
Written January 20, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Emma S
Meppershall, UK141 contributions
Fantastic treatments but dreadful spa and pool!
Jan 2018 • Couples
Visited for a midweek night away for my other halves birthday.
We always book a hotel with a spa.
However we were very dissapointed with the Lotus spa pool and Jacuzzi area!
The Jacuzzi was freezing cold as was the pool! The changing room doors do not shut properly! The pool had a greasy film on it! The mirror above the pool was filthy!
Having myself worked in the spa industry for a leading spa chain I can say it is undoubtedly THE WORST hotel spa I have ever been in.

On the plus side my treatment was excellent, the therapist was exceptionally professional and polite.
I would return for treatments as I live locally but would most definatley not return for a spa day or to stay at the hotel because of this.
Such a shame, close the spa facilities for a few months and refurbish the small spa with a spa water circuit to utilise the space!
Written January 19, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Mathew B
5 contributions
Reflexology
Jan 2018 • Solo
Sun 7th Jan for a 10am Reflexology appointment. The only downside was i did not catch the ladies name to thank her on here.

But the place was quiet, calming, gentle, clean and professional. The service was well directed and i was at ease from start to finish

Very relaxing.
Written January 7, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Sarah T
Sheffield, UK52 contributions
Left more stressed than when I arrived
Dec 2017 • Solo
I booked the Lotus spa for a deluxe pedicure on the basis of a recommendation from a friend. I wondered if my bad experience was just a one off as she had a great time but looking at these other reviews I think not.

Firstly, don't expect anyone to answer the phone. I rang several times but to no avail as I had a specific enquiry but then ended up emailing. To their credit, the lady who eventually called me back was nice and polite and I got booked in.

On arrival, there was someone in the queue before me but rather than a 'I'll be with you in a moment' from the girl on reception it was more 'what are you here for'. She checked me in and left me standing while she ran of to deal with something for the lady in front of me, then came back where I was abruptly told to sit down. At this point I felt sorry for the lady in front of me (I was happy to wait) and was hoping that the abruptness of the lady serving was just down to being a little busy.

Apologies ensued for the wait as I was late into my treatment so I thought things were going to get better. The space for manicures and pedicures is just off the lounge area so when the door is not shut, which it wasn't throughout my whole treatment all you can hear are the noises from other guests, the lighting was really bright which is fine when doing the work but when you are being left to relax is just annoying. The girl completing the pedicure was really abrupt and a little rude. The pedicure itself was technically great and the only really I have awarded two stars rather than one or less.

When the treatment was finished I was just told I was done. There was no walk back to reception to pay or to see if I needed anything else, I was just left to it and hurried out. I went to the spa reception to pay and waited ten minutes. If I was a different kind of person I could have done a runner without paying as no one was there. I finally went to the main reception and paid there.

Terrible service, terrible environment and waste of money. It's the only spa place I've ever been to where I walked out more stressed out than when I walked in. Won't be going back and would not recommend to others.
Written December 22, 2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Alice W
Bedford, UK4 contributions
Treatment
Oct 2017 • Solo
I was very nervous about a first time wax, but Charlie was friendly and professional and I would definitely recommend!
Written October 2, 2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

N_jasmine
London, UK80 contributions
God awful. Tried to give it zero stars!
Sep 2017
Worst facial I've ever experienced, basically just rubbed my face. Rushed out the door. Facilities if you can call them that are dirty and just straight nasty. Just left didn't even bother staying, biggest waste of money!

DO NOT GO. I REPEAT. DO NOT GO.
Written September 3, 2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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