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Address: Layer Road | Kingsford Park, Colchester CO2 0HS, England
Phone Number: 441206734301
Website
Recommended length of visit: More than 3 hours

TripAdvisor Reviewer Highlights

Read all 481 reviews
Visitor rating
  • 125
    Excellent
  • 136
    Very good
  • 86
    Average
  • 70
    Poor
  • 64
    Terrible
Spa day

We visited the clarice house in sept for a 2 person spa day. The facilities are very good, gym pool sauna steam and jacuzzi all very relaxing. The check in takes too long we were... read more

3 of 5 starsReviewed yesterday
Andrew M
,
Tiptree, United Kingdom
via mobile
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481 Reviews from our TripAdvisor Community

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Showing 481: English reviews
Tiptree, United Kingdom
Level Contributor
15 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed yesterday NEW via mobile

We visited the clarice house in sept for a 2 person spa day. The facilities are very good, gym pool sauna steam and jacuzzi all very relaxing. The check in takes too long we were there at reception and at the sit down paper work took 30 minutes although a free coffee we really wanted to get using the facilities.... More 

Helpful?
Thank Andrew M
Colchester, United Kingdom
1 review
1 of 5 stars Reviewed 1 week ago via mobile

All staff have no clue what they are doing!! My daughter and now son in law saved up for such a long time and to pay for their wedding reception at a "classy" venue. On the day it's self, ceremony at the church was amazing, turned up at the reception...nothing was done the venue wasn't dressed, guests were stood around... More 

Helpful?
Thank green201616
Carl P, General Manager at Clarice House Spa, responded to this review

To Whom it may concern, Thank you for your recent review of the wedding reception held at Clarice House and I'm sorry to hear of your disappointment. I note that we have not had a response to our email sent to your daughter on 31st August 2016 and we have made a few attempts to contact via phone. The venue... More 

Level Contributor
6 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

This is my 3rd visit to Clarice House (my birthday), I took my friend who was visiting from Australia. It was meant to be a relaxing stress free day. When we arrived there was no trace of my card payment which I made over the phone at the time of booking. Eventually it was found but i was made to... More 

Helpful?
1 Thank Gemmalouisebaldwin
Carl P, General Manager at Clarice House Spa, responded to this review

Dear Gemma, Please accept my sincere apologies for the recent experience. I understand you have also emailed us directly. My Spa Manager, Lauren will be in touch very soon to discuss and resolve your concerns. Please feel free to contact me at Clarice House Colchester, and we do hope to see you again in the future. Yours Sincerely, Carl Paper... More 

Essex, United Kingdom
Level Contributor
8 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We booked the day spa package for two with afternoon tea and an hour full body massage. Although we did not get afternoon tea, we instead got lunch consisting of a starter and main each. Lunch was very tasty with big portions and a good menu to choose from. Drinks were not included in the price but we did buy... More 

Helpful?
Thank e21m27
Carl P, General Manager at Clarice House Spa, responded to this review

To whom it may concern, Thank you for taking the time to review your visit to Clarice House Colchester. I'm glad you enjoyed your visit and we hope you will continue to visit in the future. Our spa area is shortly due a full refurbishment, which will bring the standard and presentation to a much improved level. We hope to... More 

Essex
Level Contributor
18 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Having just returned from my first visit to Clarice House Colchester, I decided it best to break my review into sections: Booking process: Poor. I found the call centre operators to be very rude and rushed. They behaved like I was an inconvenience and interrupted me on many occasion. They seem to assume that you've visited the spa before and... More 

Helpful?
Thank EssexAnge
Carl P, General Manager at Clarice House Spa, responded to this review

To whom it may concern, Thank you for taking the time to review your visit to Clarice House Colchester. I'm glad that you and your daughter enjoyed your day and her birthday treat. I will ensure that your comments regarding the booking experience are escalated to our call centre to ensure we improve in the future. I have also taken... More 

Essex
Level Contributor
9 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

Attended here with a group of friends after obtaining a voucher on 'buy a gift' included lunch, 3 treatments and spa facilities! Well run day, inviting and relaxing! The staff were very accommodating to all of us and happy to help with any enquired. Venue is clean and classy. Loved the steam rooms at the spa. Gym always available to... More 

Helpful?
Thank lucyclareb
Carl P, General Manager at Clarice House Spa, responded to this review

To whom it may concern, Thank you for taking the time to to write a review of your visit to Clarice House Colchester. I am glad that you enjoyed your day and we hope that you will visit again in the future. Our spa is shortly due a full refurbishment, which will raise the overall presentation of Clarice House. Yours... More 

Colchester, United Kingdom
Level Contributor
12 reviews
9 attraction reviews
common_n_attraction_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Set in pleasant surroundings. Relaxing areas the pools and steam rooms. Food very good held my 65 Birthday tea there. Staff very helpful.

Helpful?
Thank Lesley R
Carl P, General Manager at Clarice House Spa, responded to this review

Dear Lesley, Thank you for taking the time to write a review of your visit to Clarice House Colchester. I'm glad that you enjoyed your visit and found our facilities and service levels to be very good. We do hope to see you again in the future. Yours Sincerely, Carl Paper General Manager More 

Level Contributor
3 reviews
4 of 5 stars Reviewed 5 weeks ago via mobile

Enjoyed a lovely relaxing spa day with my friend. The facial & foot massage that came included with our day was great and very relaxing. I opted for a pedicure later to really great myself but in reality what I got was a file and polish, which at £26 I found a bit steep!! We had lunch in the resturant.... More 

Helpful?
Thank Claire E
Carl P, General Manager at Clarice House Spa, responded to this review

Dear Claire, Thank you for taking the time to write a review about your recent visit to Clarice House. I'm glad that you enjoyed your day and your treatment experience was generally very good. Our packages and prices are always being reviewed and we will take your comments on board. Please look out for our ongoing promotions as we may... More 

Level Contributor
12 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 26, 2016 via mobile

I went for a cream tea with a friend on a Wednesday afternoon, as it was so hot we sat in the restaurant. The surroundings could do with an update, paint work and chairs are worse for wear and the blinds had to be shut as the sun was so bright. Maybe an idea to update air on so that... More 

Helpful?
Thank Natasha P
Carl P, General Manager at Clarice House Spa, responded to this review

Dear Natasha, Thank you for taking the time to write a review on your recent visit to Clarice House Colchester. I'm glad you enjoyed your day in general and I will ensure we act upon some of the suggestions you have highlighted. We have two air-con units in the restaurant area, and I will ensure these are fully serviced and... More 

Harwich, United Kingdom
Level Contributor
20 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed August 23, 2016

This spa is divine! My partner and I have been regularly coming to Clarice house for about four years now ( a visit every couple of months). They've failed to impress, the lunch is stunning and beautifully presented, staff attentive and courteous, the facilities are good to excellent. We really can't recommend them enough.

Helpful?
Thank Rod G
Carl P, General Manager at Clarice House Spa, responded to this review

Dear Rod, Thank you for taking the time to write a review about your recent visit to Clarice House. I'm glad you enjoyed your recent visit and we do hope we will see you again in the future. Our spa area is due a full refurbishment, which will further improve the presentation of Clarice House. Yours Sincerely, Carl Paper General... More 

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