Brownsea Island Ferries

Brownsea Island Ferries, Poole: Address, Phone Number, Brownsea Island Ferries Reviews: 4.5/5

Brownsea Island Ferries
4.5
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Bluebell09
Hertfordshire, UK127 contributions
Trip to Brownsea Island
Jun 2021
Easy to book on the day or in advance, speedy journey to Brownsea Island and back, just what we wanted
Written June 21, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Nicholas C
1 contribution
Customer Service Rules Do Not Apply
Jun 2021 • Couples
My partner and I had a great day on Brownsea Island yesterday but the visit was marred by such poor customer service by a representative of the ferry company that I feel compelled to write of it.

I had pre-booked online the National Trust tickets and went to the ferry kiosk at 09:15 to purchase the ferry tickets. Both the company website and the sign on the kiosk said they accepted cards but the man insisted on cash. I pointed out that insisting on cash went against covid advice but he was unmoved.

I asked where the nearest cash machine was and he pointed the way. I told him I had already booked two tickets for the 11:30. How much did I need to pay? He said £12.50. I returned with the cash, at which point he said it was £12.50 each! I expressed my frustration at having to go to the ATM again. And when I returned, he refused to serve me unless I apologised for venting my frustration. He had a threatening manner, having come out of his kiosk.

I was dumbfounded at this attitude and meekly acceded to his request of 'no apology, no visit'. I would there and then have told him I would not go but for the fact that my partner (who was not present) had never been to the island before.

I was shocked at the attitude of this man. His actions went against every rule in the book of customer service, but since they seem to have a monopoly on the ferry service to Brownsea Island I guess they can treat customers as they like. But I never did get an answer as to why we all must pay cash instead of card in these times of covid, so I can only speculate.

But, despite the other tours offered by this company looking interesting, there is no way that I would ever approach that kiosk again.
Written June 12, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Waddler
York, UK9,395 contributions
Nice trip in the sun
May 2021
We had a lovely day for it with the sun shining - plenty of seating up on the top deck to enjoy the 15 minute calm cruise across to Brownsea.
Written June 6, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Rossatron68
Birmingham, UK29 contributions
Usually a great trip but Covid processes have changed it. PRE BOOK!
May 2021
First of all Brownsea island is a great day out usually, i have seen the Red Squirrels there multiple times.

However in covid times you now have to pre-book the day before. So if planning a trip check the weather forecast the day before and pre-book your ticket online the day before.
The weather was nice so we just turned up at Poole Quay (it only runs from Poole at the moment) but we were told we would not be able to get on the ferry as we had not booked the day before. I guess they are taking less people per trip to make sure most people are seated on the upper deck outside.
Written May 22, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Roger H
Henley-on-Thames, UK20 contributions
Pick your time
Oct 2020
Before 10am in the morning, out of season leave Sandbanks behind and travel to the long stretches of sand and unrelenting beauty of the Studland Bay. Eat or graze at the restaurants and cafes. All made possible by the excellent ferry, drive, walk or cycle.
Written October 19, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

D W
Aberdeenshire, UK28 contributions
Hidden costs
Oct 2020
The ferry itself is ok but if you are going there for bird watching as we did there are several hides but you have to pay separately to use each one. There is somebody with their hand out on every corner and in total we paid £40.00 just for the ferry and hides.
Written October 19, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

LoveTravel585516
Greater London, UK57 contributions
Short hop to Brownsea Island
Sep 2020
A short trip from Poole to Brownsea Island. Staff professional and friendly. Hand sanitizer stations on board.
Written September 24, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

MrsShoes
England185 contributions
Not as good as usual
Aug 2020 • Family
We got the ferry over to Brownsea Island. You don’t now get the extra hop around the back of the island with the commentary which is disappointing.

No one on board checking the social distancing as some people chose to ignore the taped off seats and sat in them.

The wearing of masks when on the top deck out in the air is bizarre. I can understand it down below but not in an open space.

Crew friendly as always. Boat feels safe.
Written September 1, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Dorsetgal
13 contributions
Are face masks necessary?
Aug 2020 • Family
Had a lovely day on Brownsea island this week. Weather was beautiful, spotted lots of red squirrels, had lunch with the peacocks and their sweet little chicks, then sat on the beach which felt like I was on a desert island. The only disappointment was why the ferry back didn’t go around the island like it usually does, was really looking forward to that little cruise. Also is it really necessary to wear face coverings on the ferry outside in the fresh ? Will definitely go back though as 4 hours wasn’t long enough to totally relax as there is a fair bit of walking to do.
Written August 22, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Jackie J
26 contributions
Paradise, just a boat ride away
Aug 2020 • Family
Had a lovely trip to brownsea Island. The boat was as covid safe as you wanted. We waited back while other customers crowded to get on and off the ferry. There was hand sanitiser to use if you wanted. My main disappointment was that on previous yearly trips we had a longer trip back around the island with commentary but it was straight back not sure if this is part of the covid arrangements. Brownsea Island is a little piece of paradise, definitely recommend it.
Written August 21, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

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