Having good experience with Arthesias other llocations in Oslo we were excited to visit their newly renovated facilities in Holmenkollen. The facilities are very nice. Unfortunately the staff does not live up to a 5 star experience. Your are greeted by a receptionist who barely looks up sitting next to a plate of his leftover lunch. In the wardrobe there are dirty towels on the floor, toiletpaper on the floor in the bathroom. The shower hose hangs down to the floor. All in all just messy. While showering a female staffer suddenly enters the mens shower without notice. In the relaxation are by the pool there are way to many people (15+) and with acoustics of the room it becomes very noisy. Why they accept that many guests at the same time is beyond me. We ordered a 75 minute massage that lasted at best for 65 minutes. No questions asked as to preferences or needs. After the massage we asked for some drinks and fruits. I was then told I could go up to the hotel lobby to buy it myself. All in all, not worth US$500 for two

The hotel has a great view over Oslo but that is all the positive I can say. The personnel is totally unprofessional, slow and rude. There's way too much chaos in reception, people must wait in lines for hours and the receptionists don't have the ability of handling that amount of guest. Also one of the main reasons we booked this hotel was that it had swimming pool, spa and gym which were of course included in the price. But, to our disappointment, it was never ever mentioned that they were renovating. We have lived there on 16 - 19. jul.2022, on a junior suite with view with a family of four. We've arrived 14.15 that day and it was all just disappointment. The receptionist lady (a dark hair miss) was really rude and she just sent me off saying that is too early for check in and I have to come back at 15.00 without even checking if the room is ready or not. After asking few times and receiving the same arrogant attitude they've decided to check if the room is ready and of course it was not. At 15.40 we finally got the room. The room was ok, cleaning was ok but the terrace/balcony door was broken and wide open and it would't close. The door handle was just hanging in there. I went down to reception and let them know and the man there, so terribly slow and lost, told me that since we're in the second floor it should be safe to have the door like that. I asked him to send someone to fix it because I don't want to have the balcony door opened all over our staying. He said that they don't have any handyman over the weekends and usually they just change the rooms in situations like this. I agreed to change the room, but he said that he'll not able to do that right away, so we could go out in the city and on our way back (in 2-3 hours) we could have the new room ready. I didn'tlike the idea but I said ok since the reception was full of people waiting. We came back to the hotel after five hours. He said that unfortunately the cleaning department has not done its job, and he's not having a room ready for us. After long minutes of typing on his computer and excusing himself that the system is not working properly he said that he could give us an upgrade and some food vouchers. We said ok, and he came up with us to show us the upgraded room. This room was not a suite as we booked and paid for, it was not renovated, it was not suited for four people and it smelled terrible. When I asked him where in the world was the upgrade he said that it has better view since it was on 5th floor and not on 2nd like the previous room. We did not accept that room, and he said that he did not have any other solution. So we just had to stay in the room with the broken door and didn't even get the vouchers or anything else, not even apologies for not being able to their jobs properly. I do believe that this actually was a strategy of making us keeping the initial room by showing us that terrible room and presenting it as an upgrade and actually never intended to give us a similar room. By the Way, while we're outside in the garden we've noticed that the room underneath us had the same problem with the door. The breakfast was ok. The restaurant menu was too limited, not much to choose from. We will not come back to this hotel and not recommend it to others.