I have had the WORST experience ever with Tromso Lapland's Reindeer Sledding and Northern Lights tour, and particularly their employee, Anita. This is absolutely the worst experience I have ever had with an organized tour company. DO NOT book with them! If anything goes wrong, they will not take any responsibility for their error. They will blame you and they will call you a liar. Worst of all, they will not have the common decency to apologize, offer a replacement activity or refund your money. Long story short, I booked the Tromso Lapland Reindeer and Northern Lights Tour online and arrived at the Radisson Blu Hotel lobby, their pickup point, 15 minutes early. In fact, I am staying at the Radisson Blu Hotel so there's no reason for me to be late or not show up. There were 100s of waiting tourists and many guides, both inside and outside. I looked around, both inside and outside for the Lapland guide. I looked for a sign. I asked everyone. I asked bus drivers. I waited for almost an hour when finally one of the guides told me to call Lapland. Anita answered the phone and proceeded to tell me that the tour had long ago left without me. She said she called me (there are no calls or messages from her or anyone at Lapland Tours on my phone). She said she called out my name (which seems implausible since I was there all along). Anita was extremely rude and took no responsibility for her error. Instead she said that I was a no-show, that I would not get a refund and in effect, called me a liar. Should you decide to take this tour, BUYER BEWARE. My personal advise, DO NOT book with them! There are so many other tour companies in Tromso that you can choose from. The true rating of a tour company is not how they handle the perfect situations, it's how they handle their mistakes and disappointed customers. I came to Tromso to experience nature, the environment, the good people of Tromso, and if lucky enough, to see the Northern Lights. Instead, I sat in my hotel room watching BBC and feeling very disappointed and sad about the entire experience. Tromso Lapland Tours and their employee, Anita, should be ashamed of themselves!