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Address: Bankgata 1, Tromso 9008, Norway
Phone Number:
+47 922 07 901
Website
Recommended length of visit: <1 hour

TripAdvisor Reviewer Highlights

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A pleasant day out

We went on the snowmobile and reindeer herd encounter earlier this month. Our guide was very informative and helpful and the Oksal family accommodating. The snowmobile was great... read more

4 of 5 bubblesReviewed 2 days ago
Tracey E
,
London, United Kingdom

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437 Reviews from our TripAdvisor Community

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Showing 327: English reviews
London, United Kingdom
Level Contributor
5 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 2 days ago NEW

We went on the snowmobile and reindeer herd encounter earlier this month. Our guide was very informative and helpful and the Oksal family accommodating. The snowmobile was great fun, and sitting by the fire with hot drinks most welcoming! But it was the finishing touches that let the tour down a bit - lunch was largely inedible (the equivalent of... More 

Helpful?
Thank Tracey E
2 reviews
5 of 5 bubbles Reviewed 2 days ago NEW

We stayed at Tromso for 3 nights and in each night we were trying to see the northern lights with other guides and in a specific location but unfortunately the weather was cloudy. However, with the Arcitic Guide Service tour, we were fortunately able in our last day to go and chase the lights were they drove us until we... More 

Helpful?
Thank Eiman A
Arctic Guide Se... T, Branch Manager at Arctic Guide Service Day Tours, responded to this review

Hi, and thank you for your review! We are happy that our Northern Lights Chase led you to see the Northern Lights! Our experience with the Lady Aurora is that she is quite unpredictable. That is why we go chasing her instead of going to the same Base Camp every night :) Hope to see you again in Tromsø! More 

2 reviews
5 of 5 bubbles Reviewed 5 days ago NEW

I had a positive experience with Arctic guide serve day tours. Three things that I liked the most are: small group, a knowledgable tour guide, and flexible location. I would definitely recommend this company to my friends.

Helpful?
Thank Lisa K
Arctic Guide Se... T, Branch Manager at Arctic Guide Service Day Tours, responded to this review

Thank you for the review and recommendation! More 

prague
Level Contributor
8 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 1 week ago via mobile

We went on the 15th Feb. We originally had booked a base camp view of the northern lights but as the weather was not great in Tromso raining and cloudy, we decided to go on a chasing tour with the Arctic Guide Service. The staff in the office were very helpful and informative. When we arrived in the evening we... More 

Helpful?
Thank honeypotlane
Arctic Guide Se... T, Branch Manager at Arctic Guide Service Day Tours, responded to this review

Hi, and thank you! We have very good experience with "chasing" the Northern Lights, instead of going to a Base Camp. The Aurora is very unpredictable, so is the weather up North - therefor we plan our tour from day to day, and go to the location where the sky is predicted to be clear and the aurora activity to... More 

Madrid, Spain
1 review
5 of 5 bubbles Reviewed 1 week ago

We were lucky and enjoyed a lot. We could see northern lights in two of the four stops and it was very nice. The excursion was very well organized and the team was professional and very kind.

Helpful?
Thank 700carmen
Arctic Guide Se... T, Branch Manager at Arctic Guide Service Day Tours, responded to this review

Hi, and thank you so much for your review! More 

Surrey
Level Contributor
35 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 25 helpful votes
2 of 5 bubbles Reviewed 1 week ago

I can accept the fact that there because there wasn't much to see during our six and a half hour coach ride wasn't the fault of the company, but our tour guide was a pain in the neck. He spent 30 minutes telling us how to use our cameras (surely we had all done that before we went to Norway??)... More 

Helpful?
Thank HolsAbroadFan
Arctic Guide Se... T, Branch Manager at Arctic Guide Service Day Tours, responded to this review

Dear HolsAbroadFan, We are awfully sorry to read that you had such a bad experience with us. We take criticism seriously and embrace it as a way to improve our work. We want to add that our guests have very different expectations and approach to the tour. Some people have never seen the Northern Lights, others have have. Some buy... More 

London, United Kingdom
Level Contributor
10 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 2 weeks ago

The office were really helpful when we booked. Was able to borrow a tripod (managed to get the last one available). Informative guide who also shared his pictures from the northern lights chase. Thoroughly enjoyed the expedition. The chocolate and biscuits were appropriate but I had brought my own sandwiches to keep me going on the trip.

Helpful?
Thank Drapers2014
Arctic Guide Se... T, Branch Manager at Arctic Guide Service Day Tours, responded to this review

Hi, and thank you for the review. Happy to hear you had a good experience on our tour. The duration of our Northern Light Chase is 6-7 hours. We serve hot chocolate and cookies, but encourage people to bring an sandwich or two, so that was wise of you :) More 

2 reviews
5 of 5 bubbles Reviewed 2 weeks ago

We had the great opportunity to see amazing lights during our tour. We were very lucky and the guide took us to different and very scenic places. Also, he send us the pictures he took afterwards

Helpful?
Thank Audrey D
Arctic Guide Se... T, Branch Manager at Arctic Guide Service Day Tours, responded to this review

Thank you for the review! :) More 

Buffalo, New York
Level Contributor
6 reviews
3 attraction reviews
5 of 5 bubbles Reviewed 2 weeks ago via mobile

Breath taking experience. We had the perfect weather and the guide knew exactly where to go and for how long. All 3 stops were great locations and had beautiful backgrounds. The guide really knew how to work a camera and was more than willing to help get your settings correct on your own device. He tended to get a little... More 

Helpful?
Thank tayfirth
Arctic Guide Se... T, General Manager at Arctic Guide Service Day Tours, responded to this review

Thank you for the review. The weather has been so amazing lately. Happy to hear you had a good night with us :) More 

Level Contributor
28 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 2 weeks ago via mobile

We had a really nice time with Artic Guide Service and our two guides. They were really helpful with the camera setting and gave us plenty of information about Norway and the Northern Lights. They also brought us to a really nice place with no people around except our car.

Helpful?
Thank Debra K
Arctic Guide Se... T, Manager at Arctic Guide Service Day Tours, responded to this review

Hi Debra, thank you for your review. Our guides are very good photographers and very passionate about capturing the Northern Lights on camera. Happy to hear you had a good night! More 

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