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Explore the Arctic

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Address: Sjoegata 14, Tromso 9008, Norway
Phone Number:
+47 948 60 941
Website
Description:

Small groups - Big experiences.

Our highly qualified local guides ensure a...

Small groups - Big experiences.

Our highly qualified local guides ensure a unique and unforgettable adventure with a personal touch.

Northern lights trips by bus, charter boat fishing, whale watching and fjord cruises.

read more

TripAdvisor Reviewer Highlights

Read all 384 reviews
Visitor rating
  • 332
    Excellent
  • 16
    Very good
  • 1
    Average
  • 2
    Poor
  • 3
    Terrible
Amazing night under the northern lights!

We had a wonderful night with Explore the Arctic! Marcus was a knowledgeable, enthusiast and friendly guide who could not do enough to help the group. We had a wonderful night... read more

Reviewed March 17, 2017
Priya C
via mobile

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384 Reviews from our TripAdvisor Community

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Showing 354: English reviews
Level Contributor
8 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
Reviewed March 17, 2017 via mobile

We had a wonderful night with Explore the Arctic! Marcus was a knowledgeable, enthusiast and friendly guide who could not do enough to help the group. We had a wonderful night under the aurora. Thanks Explore the Arctic!!

Helpful?
Thank Priya C
Level Contributor
1 review
Reviewed March 7, 2017 via mobile

Wonderful experience and excellent service. We were in a comfy van with about another 10 pax. Marcus and driver brought us to 4 separate locations. Away from the city lights, we could all see the northern lights. Even saw them dancing in the sky! Marcus even help to take some good pics and send to us via email after the... More 

Helpful?
Thank daphne74 O
1 review
Reviewed March 7, 2017 via mobile

I did a Northern Lights Tour with Explore the Arctic. The tour is fantastic. Marcus is a great guide. He helped with the camera settings for all in the group. Marcus also make sure that we have a chance to see the Northern Lights. He also ensure that all people in the group is kept warm. The fish stew that... More 

Helpful?
Thank Ai Ling O
Talavera
Level Contributor
131 reviews
28 attraction reviews
common_n_attraction_reviews_1bd8 34 helpful votes
Reviewed March 3, 2017 via mobile

We were 15 people in the excursion which it is too much from my point of view. Marcus did his best for finding a good place for seeing the northen lights but I did not like it because it was just in the road (although the views were quite good). With other companies we went to better places (frozen lakes,... More 

Helpful?
Thank chenchis a
ExploretheArctic, Owner at Explore the Arctic, responded to this review

Thank you for your review and for joining our trip. We always try to do everything we can to give our guests a perfect experience, but this time it was apparently not enough. Yes, we take a maximum of 15 people with two guides. In average, we have 12 persons on each trip, which gives an average of 6 guests... More 

1 review
Reviewed February 27, 2017 via mobile

My husband and I did a Northern light tour with Marcus. The places he brought us to see the lights were amazing! We had superb cod stew and hot chocolate next to the camp fire. Marcus also asked us several times whether we need hand/leg warmers or thermal suits to keep ourselves warmth. If you are still thinking about which... More 

Helpful?
Thank Kwek Q
Pune
Level Contributor
14 reviews
10 attraction reviews
common_n_attraction_reviews_1bd8 1 helpful vote
Reviewed February 27, 2017

Even though we did not do the tour with Marcus, I would like to write a review for his customer service. When we started planning our trip to Tromso, we were recommended to book our whale watching and Northern Lights tour with Marcus. We emailed him a couple of timings asking a few questions and always got a detailed response... More 

Helpful?
Thank Sheetal C
Perth, Australia
Level Contributor
123 reviews
40 attraction reviews
common_n_attraction_reviews_1bd8 61 helpful votes
Reviewed February 21, 2017

We did a night chase with 2 companies, Explore the Arctic and The Aurora Chaser Kjetil Skogli. We preferred this company for many reasons. The driver and guide seemed very motivated and friendly, the van used was full but it was large and high ceiling so didn't feel cramped, the other company used a people mover which if right down... More 

Helpful?
Thank xshaun3
1 review
Reviewed February 21, 2017

Marcus - Your tour was magnificent. Your enthusiasm was infectious, the locations were beautiful, and the stew delicious. You even taught me how to use my camera in "manual." And we saw the Northern Lights! My wife was thrilled.

Helpful?
Thank Chris W
Oxford, United Kingdom
Level Contributor
39 reviews
17 attraction reviews
common_n_attraction_reviews_1bd8 7 helpful votes
Reviewed February 19, 2017

Not even the locals can control the weather. But Marcus tried really hard and we drove right to the top of Norway to try to find a gap in the clouds. Nice fish soup by open fire. Still had a good time, but a bit disappointed...

Helpful?
Thank David H
Cornwall, United Kingdom
Level Contributor
5 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
Reviewed February 16, 2017

We had perfect clear skies, not a breath of wind and a good moon, the lights were a little slow to start but around 11pm they were fantastic. I have a new appreciation for Cod stew and just had a very relaxing beautiful evening in Norway.

Helpful?
Thank jollygman

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Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Explore the Arctic and other visitors
10 questions
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Wiesbaden, Germany

Can you please help to remove a duplicated reservation/confirmation for the Fjord Cruise for 20 FEB 2017? We do NOT wish to cancel our cruise reservation. We are only requesting to remove the duplicate booking confirmation.

******

I have sent three written requests via post@explorethearctic.no by email and the Explore the Arctic contact website, but have not received any response or confirmation of receipt of my request.

The problem arose when attempting to enter all of the data for the reservation. One of the reservation data fields requests a credit card verification code. As we awaited the code message, the Explore the Arctic reservation website cleared, and the Home page opened. We assumed the reservation was lost as not all of the reservation data fields were completed. So, we commenced entering the reservation information, this time, with the credit card verification code, and completed all of the reservation data fields.

Subsequently, we received two booking confirmations for the same Fjord Cruise tour. I don't understand why since the first reservation request was incomplete and appeared to be lost as all data in the fields were deleted.

I again am asking if one of the booking confirmations can be removed/credited as we only require one. We wish to attend the tour, but we only need one of the reservations.

Please help!! Please respond at your soonest convenience!! My contact information has been provided via the email messages and the website contact message.

Thank you in advance for all your assistance!!

If anyone else has experienced this issue, please advise on your resolve!

3 months ago
7 months ago

See all questions (10)

Questions? Get answers from Explore the Arctic staff and past visitors.
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Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?