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Polar Charter
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Reviews (149)
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All reviews polar bear mining town arctic fox sea birds beautiful glacier nice boat trip comfortable boat main guide rear deck bbq lunch coal mine natural habitat fascinating place great trip day trip guided tour interesting stories
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Reviewed 4 weeks ago

We stayed in Svalbard in July and we took 2 trips, Pyramiden and whale safari, and they were amazing experiences. We were guided by Iakob, he told us very interesting stories about Svalbard and he also answered all our questions. We watched a lot of...More

Date of experience: July 2019
Thank Olga C
Reviewed July 23, 2019 via mobile

If you visit Longyearbyen don’t stay just in the ”city” as all the wonderful nature is so close and so easy to explore by boat! Polargirl has space inside and outside, clean toilets, friendly and very helpful staff, bar that offers delicious hot chocolate and...More

Date of experience: July 2019
Thank SariRicci
Polar C, Informasjonssjef at Polar Charter, responded to this reviewResponded August 1, 2019

Dear Sari, It's so beautiful to read your excellent review, and we can't thank you enough for your time, leaving us your great feedback and recommending to other travellers. We're glad you had a fantastic day on board MS POLARGIRL. We are delighted to hear...More

Reviewed July 17, 2019

There were way too many guests on this daytrip to Pyramiden. Selling many more tickets than there are seats indoors is not okay. A number of guest had to be outside on deck the whole trip. Not okay!!More

Date of experience: July 2019
Thank stinand
Polar C, Informasjonssjef at Polar Charter, responded to this reviewResponded August 1, 2019

Dear Stinand, We are truly sorry to hear this situation has happened. Our priority is our guest's comfort and to oversell the capacity is out of our company's policy. We hope you will come back to us regarding the date you have been joining our...More

Reviewed July 10, 2019

We went with Polar Girl to Pyramiden. The ship was comfortable and Jacob our guide was excellent. Visiting Pyramiden an old Russian Mine now abandoned was fascinating especially seeing the cultural aspects of life there. After the visit a BBQ lunch was provided on board...More

Date of experience: June 2019
Thank ukiriguru
Polar C, Informasjonssjef at Polar Charter, responded to this reviewResponded August 1, 2019

Dear Ukiriguru, We are genuinely thrilled to read your excellent review, and we cannot thank you enough for your time, leaving us your great feedback and recommending to other travellers. We're glad you had a fantastic day on board MS POLARGIRL, and we are proud...More

Reviewed June 28, 2019

Polar Girl is a very comfortable boat with a friendly crew. Our guide, Iakob, is excellent. He told lots of interesting stories about points of interest along the way. He was enthusiastic about the birds and animals and made sure everyone was able to see...More

Date of experience: June 2019
Thank Shirley H
Polar C, Informasjonssjef at Polar Charter, responded to this reviewResponded August 1, 2019

Dear Shirly, We are genuinely pleased to hear you had a fantastic day on MS POLARGIRL, and Jacob has taken such brilliant care of you. He is a very dedicated and passionate guide; we consider him a real asset to our team like all our...More

Reviewed June 26, 2019 via mobile

We booked the Polargirl trip to Pyramiden after a recommendation from fellow travellers. The trip was well organised, and the crew was lovely and helpful. We booked at hotel reception and were picked up and dropped off. Iakov gave us a few lectures about the...More

Date of experience: June 2019
Thank Son_UK22
Reviewed June 13, 2019

After being picked up at the hotels we boarded Polar Girl heading to the abandoned and very interesting Russian mining community of Pyramiden, via a glacier front. What a fantastic day! On top of that our guide Iakov, also a great storyteller, made our day....More

Date of experience: June 2019
Thank 344carlaz
Polar C, General Manager at Polar Charter, responded to this reviewResponded June 19, 2019

Dear Carla, Million thanks for your time, leaving us your excellent feedback; we are genuinely pleased you had a fantastic day on M/S Polargirl, and our crew made the best out of your day. You must be one of the luckiest to experience so many...More

Reviewed June 8, 2019 via mobile

We just took the boat to Pyramiden on June 8th. Though we didn't get on shore due too much ice at the harbour but we got to see two polar bears! One on the ice at Pyramiden and the other by the bay. There were...More

Date of experience: June 2019
Thank sunshinelpc
Polar C, Guest Relations Manager at Polar Charter, responded to this reviewResponded June 19, 2019

Dear "Sunshinelpc". We can't thank you enough for your time, leaving us your excellent feedback. We're pleased you had a fantastic day on M/S Polargirl, and our crew made the best of your trip even if we didn't get to reach Pyramiden due to the...More

Reviewed May 26, 2019

it's very lucky to join the Polar Girl to Pyramiden. in this excellent trip we can see the glaciers and lot of wild animals. Food onboard is very good. captain and crews are talktive and nice. The guide our Comerade Iakov Lebedev is very warmhearted...More

Date of experience: May 2019
Thank haid113
Polar C, Guest Relations Manager at Polar Charter, responded to this reviewResponded June 19, 2019

Dear Hai, Sincerely grateful for your excellent feedback and your kind words. Our crew is giving the best for our guests to have a good time; we are pleased to hear your approval and appreciation. We hope you brought home memories of a lifetime from...More

Reviewed February 25, 2019 via mobile

Had a great trip to see Pyramiden and the glacier, and the guide told great stories about the different landmarks the ship passed. But come around lunch time, hold on to your food! Because if the above-average clumsy "cook" on board spills half your food...More

Date of experience: September 2018
Thank Gaben1337
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Questions & Answers
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sunshinelpc
June 6, 2019|
Answer
Response from Polar C | Property representative |
it takes apprx 3 hours to reach the settlement, then 2 hours in Pyramiden, then we sail to the glacier and then back to Longyearbyen. All together it takes at least 9,5 hours
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미소 박
November 21, 2016|
Answer
Response from SivSandnesLangenes | Property representative |
Hi, We are not in Svalbard with Polargirl during the winter season, only form May to September. Now in wintertime we are in Tromsø doing whale safari.
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