Terrible service, unfriendly people, cigarette fags and rubbish on the streets, e-scooters and bicyclists terrorising tourists, broken toilets on the trains to Salzburg and drug dealers in the railway stations. Is this really 'the world's most liveable city'?

The information centres are located at different places .. I visited the one near Albertina.. the one right at Karlsplatz seems to be a private city pass centre… this one is official state information centre. There were two sections- information and sales( city pass and tickets) The staff at the information spent a lot of time with me tirelessly, sharing valuable inside information with some suggestions as well, that helped me during my stay and tour in and around the city. However, the sales staff does not have much to suggest ( because of which I purchased a flexi pass and was not informed about the do’s and don’t s with it) - I lost one visit out of the five because I was not informed well about the 70 tourist destinations and how to use the pass! Also, I purchased a ticket for Mozarthaus concert from the same window, for which o was given a handwritten ticket . The time written in it was 8.30 pm . However, on reaching the Venice at 8.06 pm, I found the gates locked and no one to help.. I kept using google maps frantically to find an alternate entrance to the venue but it landed me T the same place four times ; tried asking neighboring shops .. but could not get in . By 8.19, a coupe came out of the building and I got inside… trying to find where exactly the concert was supposed to happen. Suddenly, o hear music playing and found a chamber concert happening from a window . Luckily, a guy appears with bottles of water and drink to be used during the interval. He lets me in after some time. Apparently, he was one of the organisers and told me that the concert starts at 8 pm and that 8.30 pm was wrongly written. But he was sweet enough to offer me a compensation by providing me a seat for a string quartet at same venue a day later, provided that I do not go back and talk about this at the tourist information centre. This guy was very kind even the next time I visited this place ( something rare to find in Vienna- sweet Viennese people) So, be extra careful when you book your ticket / city pass at the vienna tourist information near Albertina!