Dear Peter P,
Thank you for taking the time to write this review. We are very sorry that you had a bad experience with our tour. If you take a look at our reviews, you will see that the vast majority of our guests is more than happy with our service and the few complaints that we get are mainly because the group was too big. The particularity in Vienna is that every guide here has to have a license, which he/she gets by attending a years long course, so you don’t find students guiding free tours in Vienna, like they do in most other cities.
Therefore, sometimes the groups are quite big, as we cannot find enough guides, willing to work on a tip basis. And rarely, very rarely, groups are too small and the tour is cancelled.
Please understand, that our guides are licensed professionals and they do this for a living and not to earn some pocket money. That’s why we have to have a minimum group size of 15 guests – which, by the way, is stated in the FAQ section on our website. We do not put it on the first page, as for 99% of our tours it is not a problem at all.
We are sure that you will understand our circumstances.
Have a great day and kind regards from Vienna,