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The 360 degree panorama of the 1809 freedom fight is the highlight of the museum and it’s quite impressive. It has a 3D effect so you feel you are really looking at a real scene. Getting to the panorama is a bit of work involving a couple of escalators, stairs and a bit of walking. The signage is only in German. The museum also contains a small temporary exhibit about the people of the Tyrol which was interesting. It also contains the Kaiserjägermuseum - the regimental museum for the Tyrolean Kaiserjäger. Like most museums and galleries in Innsbruck there are lockers to store your backpacks. Connected to the Panorama museum is the 1809 restaurant which is a worth a visit for the excellent Austrian cuisine and views.…
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Date of experience: October 2019
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An unusual museum, we wouldn't have gone there if it wasn't included in the Innsbruck Card. All signage was in German. No one was very helpful to us as English speakers. Definitely aimed at local/Austrian visitors, to whom it would obviously mean more.
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Date of experience: August 2019
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Only a short time to visit in order to rejoin the sightseeing bus, which the museum is fully aware of. Hostile reception at slow ticket office despite already holding the Innsbruck card. Down 2 long escalators before being confronted with a steep flight of steps. Asked 2 museum staff if there was a lift as my husband has bad knees and got the unhelpful reply of “ not really” before they turned away. Gave up in disgust, how rude and unwelcoming!…
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Date of experience: July 2019
1 Helpful vote
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TalbotTravellers wrote a review Jul 2019
Leamington Spa, United Kingdom306 contributions182 helpful votes
We went into the museum out of curiosity and because we had an Innsbruck Card, which included entry. Honestly, it's a bit strange, with lots of stuffed birds and other animals (no labels or explanations), a massive mish-mash of I assume historically significant objects jumbled together (bottles of schnapps, underwear, pistols, paintings... ), and the huge panorama. I admit the panorama is impressive but I don't want to spoil it for any further visitors by saying too much... Our reception was a little surly and we were surprised that we had to put everything in to a locker, especially as the place was very quiet, with hardly anyone around. The few labels/explanations there were were all in German, so not exactly encouraging an international audience. That said, I think audio guides were available in several languages, but honestly, we were only popping in on our way down from the ski slope and did not want to spend a long time on a guided tour. The attached café greeted us rather aggressively as well (do these places not want customers?), but the iced coffees we had on the outside terrace were sublime, and the views over the city are fabulous. I'd suggest only visiting the panorama if you have in effect already paid or want to escape the heat/cold, and enjoy the view for free outside instead. You can access the café without entering the museum too. Having read a few other reviews, I agree that this place is also weirdly not at all disabled/wheelchair/buggy friendly, as the lifts are out of the way and there are several sets of stairs and escalators - for example, you go down to go up to the panorama - so odd for such a new building. I would have thought the circular panorama would have leant itself to some sort of gradual slope...…
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Date of experience: July 2019
1 Helpful vote
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We allowed 15 minutes to see the painting before our transport was due to leave..... BUT The entrance area was deserted so we stood at the ticket counter whilst the two reception staff finished their chat. Finally one of them acknowledged us and sold us 2 tickets and gave us 2 stickers " you must wear visible on cloths at all times ". We were further instructed to "put backpack and jacket in lockers at entrance". We walked back to the entrance and did this. We put this down to rudeness (making us wait) and poor language skills we walked towards the entrance... The well dressed guard who had watch us waiting and purchase the tickets demanded " tickets". These were each examined and turned over twice ( very thorough ). He then pointed to our stickers and advised "good you go there " pointing to entrance. We walked around the concrete entrance to find 2 long escalators down into the basement area. Taking these we ended up in a concrete lobby facing a double flight of stairs up to a further concrete lobby halfway backup to where we started. We approached 2 well dressed security guards to ask if a lift was available. Guard 1. "No lift only for disabled". I explained I have a bad knee so I'd prefer to take lift Guard 1 "you need security pass to take lift get from ticket office" (2+ floor up). 2nd Guard added " lift very slow, use stairs". At this point we had spent 10 minutes as the only visitors trying to get into the room to see the painting. We decided to leave after 2 more very long escalators rides having not seen the painting we had paid for. SO maybe it was cultural differences, maybe staff were bored and looking to have fun with those odd foreigners, maybe staff or management lack customer service skills. My advice is to skip this one. If you are determined or struggle with long staircases, rude staff and a poorly managed experience leave plenty of time. …
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Date of experience: July 2019
4 Helpful votes
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