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Review Highlights

Place is nice but the staff is the worst I have ever seen with serious attitude problem. Do not... read more

Reviewed 1 week ago
amandeep g

Went to the park not too long ago and to my disgust, their where several parts in the roof leaking... read more

Reviewed May 21, 2019
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  • Excellent10%
  • Very good10%
  • Average2%
  • Poor12%
  • Terrible66%
1 week ago
May 21, 2019
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9499 198 St, British Columbia V1M 3B8, Canada
+1 604-888-8616
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Reviews (39)
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Reviewed 3 days ago via mobile

First time coming here was for my sons birthday party. We had 8 kids and it cost $300. Pretty pricing for what you get. What you get is a chaotic free for all. Staff is very unhelpful from the moment you walk in. They are...More

Date of experience: November 2019
Thank 521russp
Reviewed 1 week ago

Place is nice but the staff is the worst I have ever seen with serious attitude problem. Do not expect any help from them. We had to request them five times to put a harness on our daughter.

Date of experience: November 2019
Thank amandeep g
Reviewed October 5, 2019

Absolutly waste of money !!I wont take my child to the place when Im not treated with respect.Manager have no manners.Place is dirty! I won't come back!!

Date of experience: October 2019
Thank MadziaSB81
Reviewed October 5, 2019

Huge disappointment! Staff/ manager said you are not allowed to use your socks from previous visit because they are not sure they been washed 😳😳😳 , this place is absolutely DIRTY and you can see garbage all over around the main floor. I’m disgusted with...More

Date of experience: October 2019
Thank Maka C
Reviewed October 5, 2019

Very poor customer service! Manager very disrespectful!!! Couldn’t use the clean washed socks purchased on the previous visit - money grab! Very very dirty place: used dirty socks and water bottles all over the place!!! Do not recommend - waste of money!!!

Date of experience: October 2019
Thank 81izabelav
Reviewed June 7, 2019

I think this is the worst experience I’ve had. The stuffs are very rude. Don’t waste your money or time.

Date of experience: June 2019
Thank Jessi9507
Reviewed May 21, 2019

Went to the park not too long ago and to my disgust, their where several parts in the roof leaking onto the trampolines, along with a MOUSE who was running around the lobby. If this wasn't bad enough, the store is poorly ran with almost...More

Date of experience: May 2019
Thank jennamaki437
Reviewed April 1, 2019 via mobile

My son had his birthday party here. There were 10 kids (my son turned 13 rest kids were aged between 5 to 12). They were having fun until a big group of older kids came and started pushing them, hitting them with dodge balls on...More

Date of experience: March 2019
Thank Mk402019
Reviewed February 1, 2019

Clearly there is no service involved here. My son started having chest pains and didn't want to continue jumping after about 1/2 hour. We were told we would have to wait for at least 1/2 hour to use the rock climbing wall because she was...More

Date of experience: February 2019
Thank ttrip12345
Reviewed January 3, 2019

My friends brother has autism and was actually denied access because of his service dog because " the dog was not needed" as quoted by the owner of the park. The dog is fully trained through the bc and alberta service dogs and is absolutely...More

Date of experience: January 2019
7  Thank themmings
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