Christmas in Salzburg

Christmas in Salzburg: Address, Phone Number, Christmas in Salzburg Reviews: 4/5

Christmas in Salzburg
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Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.

4.0
93 reviews
Excellent
49
Very good
28
Average
7
Poor
5
Terrible
4

PaulB
Maastricht, The Netherlands2,688 contributions
Whenenever I am in Salzburg, I always hop in here to buy a decorated Eester egg for my Easter tree.
It has become quite a collection over the years.
Not the cheapest decoration eggs (average price around 10 euros), but a fair price for hand painted items.
Written December 17, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Sara
Dallas, TX446 contributions
We were feeling quite disappointed that we would miss a trip to Salzburg in December 2020, so I was very excited when I saw that Christmas in Salzburg started putting their inventory online. I purchased a number of ornaments for shipping to the United States. When they arrived, carefully packaged, I was stunned at how much more beautiful they were in person. (I was also surprised at how large they were!) These ornaments are absolutely stunning and were the perfect thing to hold us over until we can travel again. It is easy to see that these are not mass produced ornaments and were created individually and with care. The photos on the website do not do them justice.

Looking forward to visiting the store (and probably bringing more home). These ornaments are unique. I did not see anything similar online as I spent hours perusing various sites. If you're looking for unique Christmas decor, make sure to stop it - but also check their website when we can't travel, so that this business will be there when we can.
Written January 23, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Dougmc65
Moray, UK62 contributions
Couples
I write this from my own views to try and help. Salzburg is a lively safe and busy city. Its easy to get around as has a easy to walk center. It has a great bus service and well signposted attractions. TIP1 get the 48 hour pass if there for 2/3 days as it will save you money. TIP2k the cable car is open at Untrtsberg bus 25 takes 30 mins with Salzburg pass its all included, brilliant few hours out. A must for all. TIP3 get a map and tick off where you have been TIP4 going to castle with waiting in Que for cable car you will need 3 hours, but walk back down. I know they say oh no not ABC another bloody church but go and see them. The card means all museums are free to get into and you go front que. There is so much about, Mozart but go to his birthplace that gives you all you need you don't need to go to other museums on him. Take a walk up to museum modern art and follow the path over Seigmunds gate to the viewpoint. If you get a clear cold day , views mountains are why you go. I would say Austria and the city are expensive, dont go to shop unless you have a good bank balance. All in all i enjoyed my time here, going for a meal and an hour of Mozart was amazing and really worth it, i am by no way a classical music fan but did feel best way to take away a memory.
Written January 4, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Jennica W
Los Angeles, CA12 contributions
First of all I would like to preface this review with the fact that I have never given a “1” star Trip Advisor rating to any hotel, shop, or tourist attraction before, thus I do not take this low rating lightly.

Our experience with this shop was particularly negative and I cannot in good faith recommend that people visit or purchase from this shop.

Our negative experience at this store was centered around two major issues: (1) poor customer service; and (2) seemingly poorly made items.

As one enters this store they are surrounded by thousands of fragile eggs shells. After looking at a number of products our eyes caught one particular napkin holder; however, there were multiple price tags on it. Thus, in order to attempt to figure out the actual cost we attempted to locate another item that was the same to resolve the discrepancy. Unfortunately in the process even in the midst of being extremely careful one small item (less than 5 Euro broke). As others have discussed in Trip Advisor reviews about this place, the store clerk immediately came over. We apologized for the accident we explained that we were being very careful and had only needed to locate that item due to the pricing error. She then tried to charge us for the item citing that the store couldn’t resell it (again keep in mind she is trying to charge us for an item worth less than 5 Euro). We were able to negotiate a deal that we would instead buy an alternative product. However, I was particularly appalled by the customer service for the following reasons:

(1) There are no signs posted anywhere in the store reflecting a “you break it you buy it” policy
(2) There are tens of thousands of fragile items everywhere (literally the store sells eggs shells) yet no items are carefully placed behind glass or protected by “please do not touch signs” as seen in other stores
(3) There was no acceptance by the store for having improperly marked the item which required us to locate the other one in the first place.

I was quite horrified they were trying to charge us for the item as I can speak both from being in a number stores or working as an employee in retail/restaurants as a teen and young adult and have seen glasses, eggs you name it get broken in accidents similar to ours, yet I never have I once seen a store clerk attempt to charge a customer for that product. In fact, in almost every occasion the response is, “no problem it happens,” and the situation is resolved. The only few times I have been in stores in which people are expected to pay for items is generally when the items are protected by a conspicuous “you break it you buy it” sign and usually the products are worth large sums of money such that it is not a place open to general tourists and the public. The fact that a large store was trying to nickel and dime us for 5 Euro in a place where hundreds of tourists frequent and a shop that only sells highly breakable items, I personally found appalling. Accidents occur and unless people are being overly careless or showing deliberate disregard to a company’s products I would expect a store such as this one to have the appropriate insurance and absorb into their overhead costs the occasional break to items here and there.

As several other people have too indicated about this store, the lack of notice about this harsh policy coupled with the store’s unwillingness to reduce the likelihood of breakage such as by placing items behind glass or implementing other similar precautionary measures as seen by other local stores selling similar products only contributed to my belief that they are deliberately deciding not to utilize measures to reduce the chances of breakage, perhaps because it generates a significant amount of income for them. Of course we will never know the truth of that theory but the optics certainly do not look good for the store and certainly do not leave tourists with a good taste in their mouth. In fact, I believe with this business model they end up losing money as if they dealt with this situation differently I likely would have been inclined to provide a “5” star rating as opposed to a “1” but instead I feel obligated to warn others about my negative experience and suggest others do not visit items from this store.

Secondly, when we did purchase an item we arrived home to find the item shattered. Keep in mind that we asked the clerk if it was properly packed as it would be going in checked luggage. She assured us that indeed it was packed properly and that they ship items and send them on planes all the time. The item was made of ceramic so obviously not as breakable as the egg shells, for example. However, not only upon arrival home did we notice the packaging seemed meager at best but the fact it had broken into so many pieces indicated a lack of quality as we also bought home several other more fragile items from other stores that were packaged properly and not a single design or piece was broken for these others. Thus, this lead us to not only question the genuineness of what we were told about the packing but also the quality of the products overall. Instead, I recommend if you are looking for some great products you visit Candela’s we bought several lovely Christmas items from there and they all came home in one piece, the staff was also most pleasant!

I wish I did not have to write such a negative review about this store but I feel it is only fair to warn others about this shop and explain my reasons why we have such a negative experience so as to warn others prior to entering the store and purchasing any items.
Written August 24, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Bill P
Granbury, TX15 contributions
Couples
Salzburg, especially old town, is one of the great European cities for a visit. During the 4 weeks before Christmas the annual markets open for one of the most fascinating, fun and beautiful special events I have ever attended. Booth after booth of handmade Christmas decorations and ornaments, hot spiced wine, sausages every way imaginable and everything else "Christmas" can be found. Christmas lights, decoration and trees adorn all of the streets and buildings and it such a merry time. Families with children from al around Austria are checking out the shops and have the best time of their lives. Christmas markets all around this part of the world are fantastic and worth the trip for the experience. We had such a fantastic time we are going again in early December, 2016, to do lots of markets in Germany. Don't miss this if you love the Christmas season.
Written January 13, 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Andy T
9 contributions
Salzburg is a very beautiful city, and the Christmas market is very nice. The decorations of the stores and in the town very beautiful at night, and remember to visit the famous St. Pete cemetery.
Written January 7, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

asmar77
Istanbul, Turkey204 contributions
Decided to visit Salzburg during Christmas and we weren't dissapointed. There were 2 Christmas Markets in Salzburg : Main one and small in Maribelplatz. Visited both during our stay and both were fun , beautiful with various street foods and glühwein of course.
Written December 20, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

AmandaOldRog
Bartlesville, OK402 contributions
Couples
This shop was a few steps from our hotel in Old Town Salzburg. It is overwhelming to shop here. There are so many beautiful painted eggs to choose from. They are on shelves, in boxes, some are hanging, and some are tucked away in other containers. I paid 20 Euros to have my purchase shipped to my home. I couldn't possibly have carried the eggs around Europe and then home without some breakage. It took about six weeks for the eggs to arrive, but they did arrive and in perfect condition. It is a sight to see and worth a visit. The eggs are on average $10 each.
Written July 12, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Paul W
Orleans, Canada76 contributions
Couples
Was our year to do the Christmas Markets (Nurnberg, Munich and Salzburg]. We took the regional train into Salzburg form Munich which was very enjoyable. Off the train and the walk into the City center is approx 15 minutes. Once over the bridges, and you go into the Old part of the city the christmas markets are stretched out amongst the open spaces. The walking around the christmas stall looking at all the vendors [food & crafts] was amazing. We stopped to have a traditional snack was amazing and that gave us enough energy for the remainder of the day, plus a stop at the local coffee shop before heading back to Munch from a day of great shopping..
Written January 10, 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Jane M
160 contributions
Family
A small but interesting museum . We loved krampus. It was good to see different decorations
We got free entry with our Salzburg card.
Written July 30, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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Frequently Asked Questions about Christmas in Salzburg

We recommend booking Christmas in Salzburg tours ahead of time to secure your spot. If you book with Tripadvisor, you can cancel up to 24 hours before your tour starts for a full refund. See all 3 Christmas in Salzburg tours on Tripadvisor