We made a reservation and were instructed to meet at a campground near Salzburg at 10:15 am. The pilot showed up at 10:45 and said that the winds in this location were wrong, and that we would have to drive 45 minutes to an alternate site in Werfenweng. We agreed to meet there since the pilot had to pick up a friend enroute. He showed up in Werfenweng just before noon, when we learned that the lift shuts down from 12 to 1. We had lunch, and when the lift resumed operating at 1, my wife boarded and began her adventure. Her flight was as advertised, and she had a good time and saw fantastic sights. When she and the pilot landed, he apologized for the confusion in the morning and said she could have a 20% discount. Since we had already paid online, this involved crediting our card. When she and the pilot arrived at the office to take care of this, the owner (Wolfgang) refused to allow the discount, and was rude to my wife and another customer. The pilot did give her a discount on the photo/video chip he had shot during the flight, and that was most welcome, but that does not excuse Wolfgang's behavior and failure to honor the pilot's promised discount. If you go, be sure to get all the particulars clearly understood!