I traveled with my sister, her 17 year-old daughter, and my 13 year-old daughter the first week in June, 2018.
Prior to the trip:
-- Bernhard, owner of Be Special Tours, was very responsive and flexible in helping me plan. In fact, he had helped us to schedule and to accommodate us as much as possible.
--Payment was easy through credit card. There were other options.
--Bernhard sent a custom itinerary for our group, which covered every detail of the trip including suggestions for what to pack, information on the exchange rate, etc.
Destinations:
--All of the castles were different and magnificent. We liked the length of the tours inside the castles. They typically ran between 30 and 40 minutes, which was perfect with the kids.
--The tours were very balanced time-wise. We got to walk the grounds and explore the towns where the castles were located.
--The scenery is just stunning!
Tour guide:
--Bernie was our assigned tour guide. He was the best tour guide I have ever had and I travel a lot. He is knowledgeable, professional, and fun to be around. He always gave us enough time to appreciate the sites we visited and answered about a million of our questions. We learned so much about the German and Austrian culture. Bernie was very attentive to our needs throughout the entire trip and never stopped smiling. he went above and beyond.
Overall, my experience with Be Special tours exceeded my expectations. I highly recommend this company and will certainly use them in the future.