So everything our fault. Thousands of euros invested for your security. But our fault if your daughter can't manage a system that kids of 4 can. And the antbites are our fault also. Please stay away. Every year people get more and more impossible. 16 years ago 0,1% of our clients were impossible, this is approaching the 5% in 2022. Since Covid people are getting more and more strange.

I'm sorry that you say you had a bad experience in our parc. We forgot to make a call diversion, because as you mentioned we had a team triathlon. This was our fault. But I have to mention that I'm one of those rare people which don't want to be dependent on their phone. If you want, call this bad business. You tried to call us urgently. We had 12 missed calls in total (our fault), therefore our staff reached out to all of our clients, because it rained in Dudelange for one hour (there was no forecast of rain that day). In our infos (in 3 languages) is written the following: If you have a reservation we won't close the parc even if it rains on this day. Of course if you have a reservation, which you had in paying a deposit (under terms on our web site: Bookings are confirmed and terms accepted by paying your deposit) you can cancel it one day prior (even the same day in morning we give a full refund) to your reservation date. But we don't think that a confirmation of a confirmation is needed (is that the meaning of "we totally disappeared" ?). On our web site on the first page is written every day if the parc is open and under opening days when it is closed. As we are professionals and know how to manage a business, in 12 years we never cancelled a reservation without informing or talking to our client. Our parc has excellent reviews, specially about the different courses and the staff, that you can't find nowhere else, example: the Bambini from 1,5 years possible, The Competition, a double course on the same trees and the black course, one of the most difficult in Europe. We have the same children turned adults now coming since 12 years. We have parents coming who came as teenagers. So my question: which other competitors with a better service ? I would like to know, because we always look for nice things to do with our children. We would surely take a visit. We are known as an adventure parc who loves children and proof is the fact, if one first birthday party is coming, the rest of the kids follow for their birthday. The same day of your visit after closure we had a text message from another group, who was also nervous about not reaching our phone. In this message they thanked us for the wonderful day they spent in our adventure parc. Did the kids not have fun ? Last but not least, as you are a good contributor of reviews on Tripadvisor, do you listen to and use Tripadvisor ? I do. We have 93,5 % of excellent to very good ratings. Unfortunately you can't satisfy everyone.

thank you and hope to see you soon

A bientôt. Gilles