Stay clear of Argus Car Hire. I'm not sure it is even a legitimate business. (1) There doesn't seem to be any reasonable way to deal with unforeseen complications, such as a late flight; (2) There is NO way to talk to a human being; only chats are provided; (3) The procedure they gave me for creating a complaint ticket didn't work. Our flight was delayed so that we couldn't meet our scheduled car pick up time. They told us that our booking was cancelled and our only recourse was to contact the local vendor or file a complaint ticket. The procedure given to me for creating the complaint ticket, however, got me a 504 web error.

Dear, I am contacting you to express my dissatisfaction following my car rental through your company. I made a reservation, on February 2, 2024, for a car rental from Cancun airport (reservation number MX311512440, €124.77). I rented a car for 10 days and nothing is mentioned on the reservation concerning a possible presentation time to collect the vehicle. So, I considered that I could collect the vehicle, during this period, on the day I wanted. I unfortunately learned, upon my arrival, on March 7 at 2 p.m., that my rental contract had been canceled. The attitude of the MEX Aéroport Cancun agency in charge of the contract was to offer me a new contract for US$350 and to contact the intermediary, therefore your company, regarding the cancellation of my first contract. I consider that no information from you was given to me concerning the 6 hour deadline for collecting a rental vehicle, neither in your emails, nor by exchange with your chat, so I wrongly considered that the modification of the contract was not necessary. I didn't understand why the agency might not be able to guarantee my reservation. I consider the cancellation of my first contract to be your responsibility and therefore I request a full refund. Rock

Scammed as well. All they did was provide a reservation, had to pay triple when picking up car. Currently waiting for them to investigate my claim. I think I'll have no satisfaction and will have to deal with getting refunded by my credit card. Do not use this 3rd party company, car rental will not acknowledge them or any money you paid them.

I reserved a car at Toronto Pearson. My flight was delayed, and by the time I arrived at the pickup desk, the car rental agency had apparently closed at 8pm. I was of course not made aware at any point that the agency would be closing within a couple hours of my arrival. When I called the next day, I was told that my reservation was cancelled and my car was no longer available. Argus refused to issue a refund.

Avoid at all costs!! We have been plagued by surprise additional costs, 50% more than the original hire cost, three months after our trip. We have been contesting these charges, to no avail, as Argus point to small print that allows them to charge fees if we were supposedly 15 minutes late to pick up our rental car. This was not an issue at the time of rental, but Argus are now charging us three months later. Absolute scam!

I booked three weeks earlier before the start of trip schedule, but this guys send my reservation to rent-a-car company at the very day of trip start. Cars were fully booked before the reception of my reservation and my plan went totally wrong. But they didn’t noticed me for this nor did something to fix this horrible situation. And they are de facto refusing to refund. They completely ruined my trip for the special occasion. These guys are just charlatans and every bit of them is scam. Do not try or even think of these guys, if you want to ruin every bit of your trip.

I would give zero if I had a choice. Was going to be an hour late after an error on my part and phones to ask what my options were but was told that I had now lost the hire and was not entitled to a refund on the money I had already paid nor was I able to collect the car the following day. These are proper scam merchants. Avoid like the plague. Had to get a other hire at triple the price on the day and now trying to work out if I can claim back on the insurance. A terrible start to the holiday.

This was the worst experience I could have had hiring a car. The whole trip had been ruined because of Argus. I booked a car in Lancaster but the place wouldn’t let me pick the car up without a credit card (or paying 3x what I had originally spent for a damage waiver). So I spent a day communicating with Argus via their very slow WhatsApp. Whatever I did was going to cost a lot more and there were no good options: either an extortionate £55 late change fee plus a car that cost way more than it did when I searched online, or a £106 cancellation fee. This was all despite the fact that it was only 12 hours since I’d made the booking. When I finally rebooked with the late change fee, the rental company was actually an hour away from where I’d asked them to look. Overall I’ve now paid £166 to not hire a car. I hate that the people that can least afford it are the worst protected from skyrocketing fees should you make one tiny error. Inflexible, awful experience with Argus that I never wish to repeat that has left my crying with sheer frustration.

You pay the rent and when you get to the window of the rental company they put a lot of problems and qualms because they want you to contract with them directly. For example they do not accept credit card with abbreviations but if you contract with the rental company directly at the window if they accept. They do not accept credit cards from non-bank entities, but they do if you contract directly with the vehicle company at the window. They keep your money all over their faces and don't give you the service. I'll sue and sue. Don't contract with these scoundrels.

I have booked a car through them. It was a free cancelation policy before 48 of the pickup date. So I did cancel the car as I needed. However they did not refund me after 2 days and on the chat they told me it will takes 10 working days. I don't know why it takes this much time for them. I had same experience with the rentacar.com but they refund me almost imidiatly.