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About EagleRider Sydney
EagleRider Sydney has a variety of late model Harley-Davidson and Royal Enfield Motorcycles for you to choose from. Find your own way or book a tour. Helmets and unlimited kms are included in the rental price. You can rent jackets and GPS for an additional fee. Go enjoy the Blue Mountains, ride Bells Line Road,the famous Putty Road or head towards the coast. We'll help you plan an amazing ride. We offer luggage storage and onsite parking free of charge.
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vlhmrh wrote a review Apr 2020
Homer Glen, Illinois4 contributions9 helpful votes
My husband and I had planned a 3 week trip to visit friends in Australia and expore on Motorcycles. We are all motorcycle owners and riders. My husband and I live in the USA. We made arrangements for our motorcycle rental with Eagle Rider. We paid our deposit and a few weeks later they billed and received from our credit card the total amount of our rental. This was in February and our Trip was the end of March. We were planning on going all the way up until Australia issued a 14 day quarantine and our flights were being cancelled. I contacted Eagle Rider asking for a refund. Eagle Rider refused. They said that their policy indicates no refunds and offered me a voucher. I explained that their policy also says that Requests for refunds will be reviewed by Customer Service and will be at the sole discreation of the company. I explained that I did not choose to cancel my trip, I had no choice as there is a pandemic going on. They however had a choice to make me whole again and refused to do so. They are now holding $3000 american dollars of mine. My company will be shutting down due to the virus. I could use that money to pay bills or buy food and supplies. Eagle Rider feels they need it more. This is the only company I have dealt with that refuses to refund my money.
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Date of experience: March 2020
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Response from SK366, Owner at EagleRider Sydney
Responded Apr 3, 2020
First let me say I fully understand and appreciate your frustration surrounding this matter. COVID-19 has turned everybody’s world upside down and while the travel and tourism industry took the first hit each individual is now feeling an impact in one way or another. EagleRider had to take some drastic measures based on travel bans and now city/state wide mandates to shutter non-essential businesses. One of those measures was having to come up with a protocol for scheduled bookings that would no longer be able to pick up. The decision regarding those bookings was not taken lightly. Currently EagleRider is following suit with what the travel and tourism industry is doing worldwide and is more flexible by providing a full year to use the credit so long as you make the booking no later than twelve months from the date of issue. You may make a reservation up to two years in advance, which means your store credit is good for up to 3 years from the date of issue at any EagleRider location nationwide. The protocol is applicable to all of our customers who have bookings during this window and EagleRider has made a decision to keep that consistent. EagleRider is currently positioning itself to reopen as soon as mandates are lifted so you can rest assured that your credit will be put to good use and we will get you on that dream ride as soon as possible.
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Lucie P wrote a review Dec 2019
61 contributions12 helpful votes
We had planned a big trip around Australia and, based on previous good experiences with EagleRider, chose to use them again The Harley Heritage Softail was immaculately prepared and performed superbly throughout our trip of almost 12,000 km. The staff were friendly, knowledgeable and radiated competence. Thanks Guys !
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Date of experience: October 2019
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G K wrote a review Sep 2017
Hertfordshire, United Kingdom12 contributions2 helpful votes
+1
Thank you to Santina, Lilly and the team at Eagle Riders for making our trip one to remember. My partner and I popped in to check the feasibility of renting a bike for the last full day of our holiday to Australia and within 15 minutes we were all set to go on my dream bike. Santina recommended some great routes and points of interest which turned into an amazing adventure. Overall a wonderful experience and we look forward to visiting Eagle Riders again when we next come to Sydney.
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Date of experience: September 2017
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Colin W wrote a review Sep 2017
Blackpool, United Kingdom484 contributions121 helpful votes
My ride from Sydney to Melbourne and back was supported by the team at the Burwood store. My Royal Enfield Bullet was well prepared and a joy to ride. The advice given was clear and helpful and the whole experience of hiring was straight forward and simple.
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Date of experience: September 2017
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Response from SK366, Owner at EagleRider Sydney
Responded Sep 17, 2017
Thank you for the nice review Colin. We're so happy that you had a wonderful adventure and got to see so much of our beautiful country. Please come visit us again!
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Schuyler E wrote a review Sep 2016
Sydney, Australia85 contributions15 helpful votes
I've rented from Eagleriders a few times this year and I must say what a friendly and professional group this company is. Any problems they are willing to help. They have a great range of motor cycles to rent and I love their Royal Enfield bikes. It's well worth visiting and hiring now that the weather is warming up in Sydney.
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Date of experience: August 2016
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