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What's On

Laugavegur 5, Reykjavik 101, Iceland
+354 551 3600
Website
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Review Highlights
Really rude guy

I came into the centre today to ask a question about one of their brochures. The guy behind the... read more

Reviewed 4 days ago
Ishka-1
,
Cambridge, United Kingdom
via mobile
Very helpful tourist info. in Reykjavík

What's On is at least as good as the government-run tourist info. center in Reykjavík; the young... read more

Reviewed 5 days ago
savvyworldtraveler
,
New York City, New York
Read all 105 reviews
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Overview
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Provision of information for Iceland and Reykjavik with a focus on the South West of Iceland. The information you gain allows you to experience Iceland whether you be an individual or a group and the tours we provide represent a cross-section of what is available in Iceland today. We try to always create organic choices for our clients and give the best opportunity for you to make the best of your time in Icleland. We of course always welcome your input in the first instance so that we can help you in the best way. Our location looks to provide you also with the history of Iceland and not just the natural attractions that you can experience. Although we can book all hotels, tours and attractions our first priority is to provide excellent customer service and quality Tourist Information. Regards, What´s On in Iceland
  • Excellent89%
  • Very good8%
  • Average2%
  • Poor0%
  • Terrible1%
Travelers talk about
Open Now
All hours
Hours Today: 8:30 AM - 10:00 PM
Suggested Duration: < 1 hour
LOCATION
Laugavegur 5, Reykjavik 101, Iceland
CONTACT
Website
+354 551 3600
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Reviews (105)
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1 - 10 of 88 reviews

Reviewed 4 days ago via mobile

I came into the centre today to ask a question about one of their brochures. The guy behind the desk must have been having a bad day as he snarled at the guy before me in the line and then was extremely terse with me....More

Thank Ishka-1
EwanWhatsOn, Manager at What's On, responded to this reviewResponded 3 days ago

Dear Ishka, I am sorry to learn that you had a bad experience at What's On. If you are still in Reykjavik then please do come back and see us so we can make it up to you. We have a 5 star rating on...More

Reviewed 5 days ago

What's On is at least as good as the government-run tourist info. center in Reykjavík; the young man who staffed What's On helped me book a Golden Circle tour; he provided extremely useful info. & spoke very good English; he was very friendly & helpful,...More

Thank savvyworldtraveler
EwanWhatsOn, Manager at What's On, responded to this reviewResponded 3 days ago

Dear savvyworldtraveller, Thank you for your kind review. We aim to be friendly and helpful which to be honest just makes the job more enjoyable. :) I trust you had a great holiday. Please do not hesitate to contact us if you should return to...More

Reviewed 1 week ago

Iceland is really taking its role as a tourist destination seriously. Things are well set up for tourists, there is a wide range of things to do and see, and options for how you do and see them - the way they have built up...More

Thank Pennie H
EwanWhatsOn, Manager at What's On, responded to this reviewResponded 4 days ago

Dear Pennie, Thank you for your kind review. There is indeed a multitude of things to do. We do indeed make money from the tours based on commission, but the tours all have standard prices. We try to be nice, have fun with our clients...More

Reviewed 1 week ago

What's On was extremely helpful in consulting on different itineraries and then in booking a tour of a lava tube and a glacier hike. Both were great and went off perfectly. The glacier hike was especially memorable as What's On really differentiated between the companies...More

Thank jmdandsl
EwanWhatsOn, Manager at What's On, responded to this reviewResponded 4 days ago

Hæ, Great to learn that your tours went well. These two activities are two of our favourites. There are a lot of tour companies here in Iceland so it can indeed get a little overwhelming. Whether people are contacting us via email or at one...More

Reviewed 1 week ago

We were in Iceland for a 24-hour stopover, and I contacted several companies to get help with an itinerary. Almost all of them said they couldn't help us since our times did not coincide with the departure times of group tours. WhatsOn readily agreed to...More

Thank Adharasn
EwanWhatsOn, Manager at What's On, responded to this reviewResponded 4 days ago

Hæ, I am very pleased to learn that your trip worked out so well. Please do contact us in advance if you manage to start planning that return trip to Iceland! :) Regards, Ewan

Reviewed 1 week ago

Walking from our rental apartment on Laugavegur to the harbor to book a Northern Lights cruise, we saw the What's On shop and decided to stop there instead. Antonio was very helpful - even to the point of suggesting that we would get better pictures...More

Thank luv2travl003
EwanWhatsOn, Manager at What's On, responded to this reviewResponded 4 days ago

Dear luv2travl003, Antonio will be please to have yet another positive review. :) It is very true that if you are looking to take pictures then it is better to be on land. I hope you had a great holiday here in Iceland and that...More

Reviewed 2 weeks ago

We were very surprised to find What's On still open at 9pm. A very helpful young lady gave us info about Northern Lights, re tours and also good sites in Reykjavik to take the best photos of the Northern Lights. We were also given free...More

Thank alister b
EwanWhatsOn, Manager at What's On, responded to this reviewResponded 1 week ago

Daer Alister, Indeed we are open from early to late and it is partially down to the fact that we have such a central location downtown on the main street. At the end of the day it is all about customer service but we try...More

Reviewed 2 weeks ago via mobile

Antonio helped us with some ideas for planning our stay in Reykjavik as well as dining information and was kind and funny.More

Thank theresastp
EwanWhatsOn, Manager at What's On, responded to this reviewResponded 1 week ago

Dear Theresa, I shall pass on your review to Antonio. We as you know are in the middle of downtown Reykjavik so it is easy to drop in for tips and info at anytime of the day. It is always good to laugh! :) Regards,...More

Reviewed 2 weeks ago

Amazing excursion with our guide (Orri). He brought us to all the places we asked him, with no tourists at all. Amazing sunset in a volcano crater (it seemed like the moon!). Very fun day!

1  Thank crojis
EwanWhatsOn, Manager at What's On, responded to this reviewResponded 1 week ago

Hæ, Thank you for your review. Sunset in a volcanic crater in Iceland sounds just great to me too! :) Trust you enjoyed your whole holiday in Iceland and I am glad we could be of assistance. Regards, Ewan

Reviewed 3 weeks ago

Viktória helped me book two tours. She went out of her way to help me switch from one tour to another and also had great suggestions on the best tour to see the northern lights. She answered all of my questions and made me very...More

1  Thank SamanthaDunfee D
EwanWhatsOn, Manager at What's On, responded to this reviewResponded 1 week ago

Dear Samantha, We are pleased to learn you had a great time and enjoyed the service we were able to provide. I have passed on your review to Viktoria. Please do not hesitate to contact us should you return to Iceland. Regards, Ewan

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Questions & Answers
gpsjulie
May 22, 2017|
Answer
Response from EwanWhatsOn | Property representative |
Hi, I am certain that it is only when flying from certain countries that there is a ban in place. US and Iceland are exempt. As you are flying from the US to Iceland and back you are fine. I recommend you take it as hand... More
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