We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
the lady that was there
at the time we went to ask for some information wasn't that pleasant at all... it made us think that our questions were stupid.
Date of experience: March 2019
downtown_Reykjavik, Manager at Tourist Information, downtown Reykjavik, responded to this reviewResponded 1 week ago
Thank you for your review as we willingly accept the good and the bad.
I have contacted you for further information as this is not the service we would like to provide.
We trust you had an enjoyable visit to Iceland.
We visited the tourist information twice, for general information and to rearrange a tour when our original company let us down. Staff were friendly, helpful and very efficient. A new tour booking was made within minutes and no commission charges were added. Free wifi and...More
I went into this Tourist Information and was greeted by a very friendly staff Aaron. He patiently introduced the highlights of Reykjavik and recommended good restaurants to us. He went beyond to check our pre-booked Northern Light tour, found out it was cancelled because of...More
This tourist office had information about a lot of the sights in Iceland but we could not get the map with bus timetables that was advertised on posters in the town. It was also quite difficult to talk to anybody as they were dealing with...More
We stumbled upon the tourist information and were fascinated by the giant relief they have that truly shows you the size and distances on the island but also where all the volcanoes are and how big the glacier are.
Don’t miss out on watching (and...More
We were in the Tourist Info Office being served when a Icelandic Customers came in, the lady that was dealing with us immediately stopped serving us and started to see to the local customer.More
Date of experience: February 2019
Thank Sarah M S
downtown_Reykjavik, Manager at Tourist Information, downtown Reykjavik, responded to this reviewResponded 4 weeks ago
I am very sorry most likely the member of staff was talking to another member of staff or someone involved in the tourist industry.
Of course their focus should have been on you and I understand the switch to a different language could...More
Set back slightly in a courtyard its a great place to find about all things Reykavik, and Iceland as a whole. OK so they ae doing their job but the staff we spoke to were brilliant and so friendly. You can tell that they want...More