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This is a review of their customer service before the trip. I chose a pre-packaged, two-week tour around the Ring Road for this fall. There were only a few minor adjustments which they said would be no problem. It should be straightforward to set this up and confirm but so far it has not been. They were quick to nail down an itinerary, very quick to take my money, and now hardly communicating at all, very slow in getting back to me. "A few more days," which became 2 weeks before they did what they said. Then, "a few more days" on the next step, which is now a month. One reason for the delay is that I spotted several errors in their original plan (they booked two hotels 200 miles apart for the same evening, even though they're supposed to be following their own pre-packaged plan). Do not use them if you need your itinerary nailed down quickly. Double check every detail. Just because a company has decades of experience doesn't mean your agent does. If you're someone who never asks to speak to the manager, this is not the company for you.…
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Date of experience: May 2022
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The team helped a lot during the preparation phase, but when we got to Iceland we never heard of them, we just got a tablet at the Europcar office (with very few written usage instructions and which we did not use eventually, because it was not that user friendly). Plus, the charge provided was not functioning properly. It was a bit disappointing, they were our only contact point in Iceland and we felt a bit forgotten. It would have been nicer to just receive at least an email from them to check on us at our arrival, and maybe one at departure.…
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Date of experience: March 2022
Helpful
We booked our Iceland adventure with Hey Iceland. They arranged everything from airport pick up, car rental, hotel to trip and route planning. The service was great and our contact Jara was super helpful. She took great care of us, our wishes and our reservations. We travel a lot, but this far haven’t experienced such a outstanding service. Thank you for making our time in Iceland easy and enjoyable! We can highly recommend Hey Iceland and Jara!…
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Date of experience: March 2022
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HeyIceland was always there to answer our questions via tablet. Also, they had some nice places to visited installed on the tablet. We had a really nice time in such wonderful and lovely accommodations! The breakfast was so good in most places. I’m already influencing family and friends!…
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Date of experience: March 2022
Helpful
Everything was great, attention before and during the trip. Good hotels and itinerary. Really recommend hey iceland to book your trip with.
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Date of experience: October 2021
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Response from Bryndís Ýr P, Travel Specialist at Hey Iceland
Responded Nov 11, 2021
Hey Saralina! Thank you for taking the time, sharing your feedback. We are happy to have been part of planning your Iceland trip. Glad to hear everything was great :)
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