We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hey Iceland

Reykjavik, Iceland
More
About Hey Iceland
Hey Iceland is an award winning travel agency with over 30 years of knowledge and expertise in travel in the Icelandic countryside. Whether you want an adrenalin-filled adventure or a serene and peaceful experience, we‘ve got the perfect vacation for you!
Read more
Travelers talk about
Recommended experiences in and around Reykjavik
from $65.36
More Info
from $163.39
More Info
from $129.00
More Info
from $207.50
More Info

Hey Iceland
Booking unavailable on Tripadvisor

Want other options you can book now?
325Reviews7Q&A
Traveler rating
  • 246
  • 53
  • 7
  • 8
  • 11
Traveler type
Time of year
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Steven E wrote a review May 18
Seattle, Washington2 contributions1 helpful vote
This is a review of their customer service before the trip. I chose a pre-packaged, two-week tour around the Ring Road for this fall. There were only a few minor adjustments which they said would be no problem. It should be straightforward to set this up and confirm but so far it has not been. They were quick to nail down an itinerary, very quick to take my money, and now hardly communicating at all, very slow in getting back to me. "A few more days," which became 2 weeks before they did what they said. Then, "a few more days" on the next step, which is now a month. One reason for the delay is that I spotted several errors in their original plan (they booked two hotels 200 miles apart for the same evening, even though they're supposed to be following their own pre-packaged plan). Do not use them if you need your itinerary nailed down quickly. Double check every detail. Just because a company has decades of experience doesn't mean your agent does. If you're someone who never asks to speak to the manager, this is not the company for you.
Read more
Date of experience: May 2022
Helpful
Share
Roving448427 wrote a review Apr 2022
The Hague, The Netherlands10 contributions11 helpful votes
The team helped a lot during the preparation phase, but when we got to Iceland we never heard of them, we just got a tablet at the Europcar office (with very few written usage instructions and which we did not use eventually, because it was not that user friendly). Plus, the charge provided was not functioning properly. It was a bit disappointing, they were our only contact point in Iceland and we felt a bit forgotten. It would have been nicer to just receive at least an email from them to check on us at our arrival, and maybe one at departure.
Read more
Date of experience: March 2022
Helpful
Share
Clara wrote a review Mar 2022
Hannover, Germany1 contribution
We booked our Iceland adventure with Hey Iceland. They arranged everything from airport pick up, car rental, hotel to trip and route planning. The service was great and our contact Jara was super helpful. She took great care of us, our wishes and our reservations. We travel a lot, but this far haven’t experienced such a outstanding service. Thank you for making our time in Iceland easy and enjoyable! We can highly recommend Hey Iceland and Jara!
Read more
Date of experience: March 2022
Helpful
Share
Jolie wrote a review Mar 2022
1 contribution
HeyIceland was always there to answer our questions via tablet. Also, they had some nice places to visited installed on the tablet. We had a really nice time in such wonderful and lovely accommodations! The breakfast was so good in most places. I’m already influencing family and friends!
Read more
Date of experience: March 2022
Helpful
Share
Saralina B wrote a review Nov 2021
2 contributions
Everything was great, attention before and during the trip. Good hotels and itinerary. Really recommend hey iceland to book your trip with.
Read more
Date of experience: October 2021
Helpful
Share
Response from Bryndís Ýr P, Travel Specialist at Hey Iceland
Responded Nov 11, 2021
Hey Saralina! Thank you for taking the time, sharing your feedback. We are happy to have been part of planning your Iceland trip. Glad to hear everything was great :)
Read more
Previous
123456