Hey Iceland
Hey Iceland
4.5
Multi-day ToursCultural ToursHistorical & Heritage ToursHiking & Camping ToursNature & Wildlife Tours
About
Hey Iceland is an award winning travel agency with over 30 years of knowledge and expertise in travel in the Icelandic countryside. Whether you want an adrenalin-filled adventure or a serene and peaceful experience, we‘ve got the perfect vacation for you!
Reykjavik, Iceland

Awards
Travelers' Choice
2023

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(35 reviews)
(32 reviews)
(24 reviews)

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.

Popular mentions

4.5
4.5 of 5 bubbles380 reviews
Excellent
292
Very good
59
Average
11
Poor
7
Terrible
12

Shilpa Joshi
Saratoga, CA9 contributions
5.0 of 5 bubbles
Sep 2021
This is it!. Had an absolutely amazing time in Iceland. Thanks you Hey Iceland. I went to Iceland with a girlfriend, just returned yesterday. I knew we needed to drive on our own but did not have time, energy or expertise to research and plan ourselves. Hey Iceland and Jara who works there were able to tweak the itinerary to fit all the attractions we had heard of and suggested some based on our interests and the flexible it gave us was absolutely amazing. We could fit all in our 4 days there and could see and enjoy everything we wanted to The hotels were EXCELLENT!! absolutely amazing value, streamlined operation, from very convenient pick up of rental car from airport along with wifi enabled tablet ( which works absolutely great)
This is the best way to signt see in Iceland. 5Plus stars. Only one suggestion: Iceland has rain which slows you down a little so have 5 days minimum if you want to sightsee and enjoy all south attractions, we did all those plus Blue Lagoon and Sky Lagoon. THANK YOU HEY ICELAND> I absolutely recommend them 100%
Written September 20, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We are so happy to have been part of making your trip to Iceland a truly memorable one. Thank you for taking the time to write your feedback. You are great!
Written September 21, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Wang
11 contributions
5.0 of 5 bubbles
Aug 2022
We booked the 8 day self driving tour and had an incredible time exploring Iceland. A huge thank you to our travel specialist Jara who helped plan our trip in March and answered all our questions! She was so patient, took our interests to heart, and suggested different itineraries so we wouldn't be overwhelmed. With the exception of our first night, we loved all the special accommodations Jara found for us. Without Jara, we would not be able to have such a memorable trip. We never use a travel agency for our travels because we've found that it can ruin the authenticity of the trip and we wanted the freedom to try new things. Hey Iceland appealed to us from the start because they are a local agency, they partner with locals around the island, and we could easily customize our trip. They included a tablet in our rental car that had pre-set routes and nearby attractions and a chat box for help. We absolutely would have missed some beautiful hikes without the information on the tablet and there was no way we could have found some of the unique guest houses around the island. Our favorite place was Útnyrðingsstaðir Guesthouse - we wished we could have stayed another night and the ice cream at Skútustaðir Guesthouse was divine. With Jara's suggestion, we stayed an extra night at the end in Reykjavík and the hotel she booked was a fantastic choice since we were right in the city center. The only issue we had is not all the guesthouses had a shared kitchen for us to use (we had requested one every day so we could make our own meals) despite the accommodation pages on their website saying they did. This can become an issue especially when you are staying in a more rural area and food in Iceland is very expensive! A current update on the conditions and offerings of each accommodation would have been helpful before we arrived. Nonetheless, we found that the whole experience, from reaching out to Hey Iceland to connecting with Jara to plan our trip, was incredibly thoughtful and we can't wait to work with her again for our next trip!
Written August 29, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for choosing Hey Iceland and trusting us with your trip. Jara is the absolute best and it is nice to hear that she took such good care of you.
Written December 27, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Gianpaolo C
Vicenza, Italy44 contributions
5.0 of 5 bubbles
Aug 2021
As an amateur (non professional) tour leader of a group of 8 friends (4 couples)
I organized an 18 day trip to Iceland. For internal logistics in the country, after contacting several tour operators, I chose Hey Iceland because both their website and the first contacts gave me confidence. Never has a decision been so successful.
I talked for months with the talented Travel Specialist Jaroslawa Maria Galbierz who, having understood my experience as a traveler, followed me with patience and professionalism, step by step, always finding the right solution to all my needs.
Since taking charge of the cars (2 Toyota LandCruiser 4x4) to the various overnight locations we have not had a single problem: everything is perfect and above all "safe".
We have covered over 4,000 km, of which almost 2,000 on dirt roads, touring the whole wonderful island, from the wild Westfjords to the Arctic Circle, helped by splendid weather (almost never seen rain) and by a temperature well above average.
For those who love and seek unspoiled, complete and diverse nature, Iceland is a country that is absolutely worth seeing but also difficult to self-organize, as I normally do. Hence the need for a reliable local partner like Hey Iceland that I highly recommend.
Written August 23, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
What a wonderful review, thank you. We are happy to have been part of making your trip to Iceland a memorable one and that you are satisfied with our service.
Written August 26, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

madmax009
London, UK82 contributions
3.0 of 5 bubbles
Apr 2022
the staff at Hey Iceland was very helpful at advising and organising our trip, including flexibility when we booked the wrong dates accidentally.

However, our experience at one of the farm (Efstidalur) was not pleasant: old, smelly and un personal. It was basically in the same condition as what I experienced there about 15 years ago (basic and worn out), including uninteresting food and loud restaurant. I would not recommend this place, although it is ideally located close the the golden circle.
However, we had a great stay at our second place, Heydalur in the Western fjords with a great location, fantastic restaurant, very caring and helpful team, nice accommodation.
Written May 30, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for your honest review. We are sorry that Efstidalur did not offer an enjoyable experience but happy to hear Heydalur was lovely.
Written July 20, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Joe C
Toronto, Canada29 contributions
5.0 of 5 bubbles
Aug 2023 • Family
Our trip to Iceland was perfect, all thanks to “Hey Iceland!” tours and especially thanks to our agent, Jaroslawa.
We had been planning to go to Iceland for a while but things were VERY busy for us both with work and some serious and traumatic things happening with our family.

When we finally decided to devote some time to plan the trip, we found that planning accommodations, a road trip and a rental car was too difficult to do in such a short period of time. Many of the places were fully booked.
We found Hey Iceland and emailed them with our plans. We had to hope for the best, and time was running out.

Within two days, we had an entire trip around Iceland booked for us, excellent accommodations and a reliable and clean rental car. It was such a relief to get Jaro’s email as my family had been looking forward to the trip for so long and I was not able to plan it as I always have in the past.

The trip was amazing in every way and we are so happy to have had “Hey Iceland!”, and especially Jaro plan it all for us. I don’t think we could have done it without them in the short time that we had.
The communication from Jaro to us was exceptional and worth everything. She is reassuring, clear, timely and polite. Thank you so much, Jaro!

But wait, there’s more! Due to another family situation, the flight had to be moved back by two days. With just a day’s notice, Jaro was able to miraculously move our accommodations, car rental, contact everyone, and get back to us with the beautiful message that everything was taken care of. We were so relieved and everything went off without a hitch.

The travel time driving each day was exactly what we had asked for and we were able to circle the country in 9 days of scenic driving and hiking. Jaro planned exactly what we asked for, gave us lots of information to think over, and supported what WE wanted to do in Iceland. This is what I was hoping to find and Jaro was exactly what we needed. Activities like the Geothermal pool at the Blue Lagoon and other events were perfectly planned. Jaro made surer we had a tablet in the car that acted as a hotspot and gave us wifi and guided directions from place to place. Driving around a new country turned out to be a breeze because of this. Tickets were sent to our email so we had copies of everything in our phones. We always felt reassured of every turn with the tablet navigation. Every entrance admission, and each place that we stayed was perfectly planned and clearly communicated.

Each room we were booked in was perfect. I have never stayed at so many different places in one trip where EVERY place was spotless, and run by wonderful friendly people. I know that this is all because of Jaro’s special way with people, her friendliness, and clarity when dealing with others.

I highly recommend “Hey Iceland!” for anyone wishing to go see this beautiful country. We will definitely call Jaro and her team when we return!
Written August 2, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Oh, thank you for this beautiful review. We are so happy we had the chance to be part of creating your trip and helping you make unforgettable Iceland memories. Thank you for choosing Hey Iceland and for taking the time to review. us.
Written August 3, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Laura
Colorado28 contributions
5.0 of 5 bubbles
Sep 2022 • Couples
Sandra created the best itinerary, unique to our interests and our time in Iceland. She was also so patient with all of my questions for the months leading up to our trip. She made sure to help accommodate our budget and overall the cost was very reasonable. Every reservation was scheduled as expected and the navigation tablet was so easy to follow. This trip was our honeymoon and she made that known to our various hotel hosts who went out of their way to make us feel extra special. This experience was positively the best and worth every cent! Thank you, thank you, thank you, Hey Iceland!!!
Written September 9, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Isn't Sandra the best? Thank you for your kind words and positive feedback, we truly appreciate it.
Written December 27, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

mssk
midatlantic13 contributions
5.0 of 5 bubbles
Aug 2023 • Family
We booked a self-drive Ring Road tour through Hey Iceland for early August and just returned. The country hotels and farm stays through Hey Iceland were all very comfortable and we enjoyed each new place as we journeyed around the country. Lovely Icelandic breakfast buffets were included at each place. Our travel agent was Ólöf Jónsdóttir and she was very responsive from the beginning. She modified the basic Road Road tour to allow for us to visit certain priorities for us such as the puffins in Borgarsfjordur eystri. She also kept looking for openings at lodgings closer to our preferred locations when initially some very popular areas were already booked up. She was successful in finding better locations. The tour included car rental through Europcar and we added an extra tour to the Lava Tunnel. We added one extra night at the beginning and the end in Reykjavik through Hey Iceland, too. All reservations were confirmed and we had no problems with any of them while on our trip. I definitely recommend this local Icelandic tour company.
Written August 25, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We are so happy we got to be part of making your Iceland trip a reality. Thank you for sharing your experience.
Written August 29, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Hazeloise
Singapore, Singapore2 contributions
4.0 of 5 bubbles
Nov 2022 • Couples
It was easy to collect the tablet and the car. The accommodation choices were all adequate. Internet got cut a few times on the road which was abit scary considering we needed the gps to go to the locations. The activities and locations were fantastic only that we couldn’t finish the itinerary for a few of the days as some of the days were too packed with the short daylight in November. Overall our first Iceland experience with Hey Iceland was actually very very enjoyable 😊
Written December 27, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for your kind words. We appreciate you trusting us with planning your Iceland trip.
Written January 3, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Stefan S
Bressanone, Italy41 contributions
4.0 of 5 bubbles
Aug 2023 • Couples
Very friendly customer service by Sandra. I had issues with my GPS. Like on the first day it brought me from International to Domestic airport. Than it did not make any stops on the first day. I would send instructions how to use the GPS per E-mail prior to arrival. Maybe it was my fault I did not know how to use it and discovered a few days later instructions in the bag of the GPS. Never the less it did not always work properly. Like it did not always show that you visited a place. The GPS went "crazy" on one of the last days. After bringing us to a glacier it did not show us to go to Diemond beach. Luckily I saw it. There was another beach with black stones the day before it did not show us. The only place we did not like was Hotel Sevenbjarnagerdi. More for tourist busses on a budget travel. Both the room and the bathroom were dirty. Dust and hair around. It was like sleeping in military barracks with old and simple furniture. The buffet for dinner we paid pretty too much. The soup was salty, the food was not warm, the lamp to dry in lots of water. Paying half of the amount they asked was too much. I asked for a discount the next morning, they told me the owner wasn't around.
Written October 6, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for sharing your experience. We are sorry about the GPS problems.
Written October 8, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Helen
Berkeley Springs, WV2 contributions
5.0 of 5 bubbles
Jul 2023 • Couples
We loved Iceland and we. think the Hey Iceland approach to our tour was the best. We loved the independence of exploring suggested sights and attractions while having the support of your technology. It was great to have the security of GPS, WiFi hot spot, overnight bookings (all great!) and optional side trips. We are recommending this program to all of our friends.

Any suggestions? just a few. We would highly recommend starting the tour with the Perlan natural history museum in Reykjavik. I think this exhibit prepares the visitor for exciting explorations around Iceland. (We visited it last. Turning in the rental car was awkward. The car return center is several hundred yards from the terminal.
Written October 1, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for your kind feedback. We appreciate you taking the time to tell how about your experience.
Written October 8, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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