1525Reviews16Q&A
Reviews
Traveler rating
- 1,124
- 197
- 82
- 53
- 69
Traveler type
Time of year
Language
More
Selected filters
- Filter
- English
We had to cancel our bus trip to Thorsmork in Septenber 2020 due to Corona. After a first contact a refund was promised but we never got our money back. We have tried to contact Sterna travel multiple times afterwards but never recieved an answer. So we paid 130 € (18 000 ISK) for nothing.…
Read more
Date of experience: September 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Review of: Northern Lights Tour from Reykjavik by Bus
One of the best moments of my entire life. Absolutely exquisite Thank you Maria & Linas I will never forget this tour and how nice and knowledgeable you both were.
Read more
Date of experience: January 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We booked a bus tour to Thorsmork for July 2020. The trip was cancelled by Sterna Travel a couple of weeks in advance. We have been waiting since then for the refund. They hardly react on mails at all. Finally they announced the refund but without any action. Meanwhile I doubt that they ever have planned to do so. I cannot recommend this company. Although this case might happen due to Covid, the weather conditions in Iceland always might provoke a cancellation. So in Post-Covid might happen the same again. Better book your trip with another company.…
Read more
Date of experience: July 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
We made a booking for bustickets. As our holiday got cancelled due to my wife’s prengancy, we wanted to cancel the trip. According to the website, it is possible to cancel trips until 24hrs in advance. We have tried to get in touch with the agency to cancel our tickets for over 8 weeks now. We tried sending multiple emails, calling the office, but we got no sign of life. We understand that this is a difficult time for companies in the travel industry, but ignoring your customers for such a long time is for me unacceptable. We are not bothered about the money itself, but would just like to get a cancellation confirmation so we can reimburse it with our insurance.…
Read more
Date of experience: May 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Still waiting for a refund due to not being able to travel to Iceland on 19th March. Have rebooked for November but won’t be using sterna travel again as they have ignored emails and are holding our money.
Read more
Date of experience: March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
