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Review of: Northern Lights Tour from Reykjavik by Bus
One of the best moments of my entire life. Absolutely exquisite Thank you Maria & Linas I will never forget this tour and how nice and knowledgeable you both were.
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Date of experience: January 2021
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We booked a bus tour to Thorsmork for July 2020. The trip was cancelled by Sterna Travel a couple of weeks in advance. We have been waiting since then for the refund. They hardly react on mails at all. Finally they announced the refund but without any action. Meanwhile I doubt that they ever have planned to do so. I cannot recommend this company. Although this case might happen due to Covid, the weather conditions in Iceland always might provoke a cancellation. So in Post-Covid might happen the same again. Better book your trip with another company.…
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Date of experience: July 2020
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We made a booking for bustickets. As our holiday got cancelled due to my wife’s prengancy, we wanted to cancel the trip. According to the website, it is possible to cancel trips until 24hrs in advance. We have tried to get in touch with the agency to cancel our tickets for over 8 weeks now. We tried sending multiple emails, calling the office, but we got no sign of life. We understand that this is a difficult time for companies in the travel industry, but ignoring your customers for such a long time is for me unacceptable. We are not bothered about the money itself, but would just like to get a cancellation confirmation so we can reimburse it with our insurance.…
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Date of experience: May 2020
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Still waiting for a refund due to not being able to travel to Iceland on 19th March. Have rebooked for November but won’t be using sterna travel again as they have ignored emails and are holding our money.
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Date of experience: March 2020
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Review of: Northern Lights Tour from Reykjavik by Bus
My group and I tried all week to see the northern lights but never did. So we went ahead and booked our tour through this company so we could at least try once if not a couple times. We scheduled that day and all seven of us put the same address where we were staying but in the instructions it stated they could not pick up from private locations. I emailed the company, kept an eye on Facebook like it said to do and never received anything back until it was time to be where we needed to be. We arrived at the business location to find no one there, then we drove to a second location that was posted on the website and again no one was there. Then we went to the bus depot in which we tried to check in and the man behind the desk said that we were good. As my car pulled up to the bus depot a male called from the tour company my phone and was looking for us but we lost connection. Inside the bus depot seemed like mass confusion and no information was given. When six buses arrived all of us went to different buses and no one had our names. The very first bus told us that we need to have our bus number and refuse to look at the paper in his hand. We had to walk back inside to the man that was sitting at the counter and he finally advised us that we were bus number six. We went back to the original bus driver we had talked to and low and behold he was bus number six. He could’ve saved us a lot of time and confusion for everyone that was already on the bus along with us if he could’ve just looked for our names on the paper in his hand. The bus driver was amazing during a crazy wind and blowing snow storm to the location. It was so windy and ice pellets that we were not able to see the lights. We drove to a second location, did not get off the bus, and again we were not able to see the lights. We were told that we could rebook but with such craziness from our first experience with this company we all decided not to. The bus driver stopped at all four Pickup/drop off locations and everyone got off the bus except for the seven of us. When the bus driver turned around to look back in the bus he realize that we were still on the bus and asked us where we had to go. We told him that bus depot and he had not a clue that people needed to be dropped off there. The bus driver finally drove us back to the bus depot and we return to our cars. So from beginning to end this whole experience was nothing but filled of confusion, frustration, and let downs. The company itself has no control over the northern lights and I do not fault them for that. That’s just a natural phenomenon that if you see them you are one of the luckiest people in the world. In reference to the guy calling my phone we found out later from my aunt, who was still at the house, was the driver of a private van that came to pick us up from our Airbnb location. We were never informed of this and felt horrible that he wasted his time coming to get us but also angry that we were never informed that someone would be there.…
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Date of experience: March 2020
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