Trex Travel Experiences
Trex Travel Experiences
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About
For more than 45 years Trex has offered Travel experiences in Iceland. We have over 70 modern vehicles with 14 - 59 seats, equipped with your comfort in mind for any type of trip. We run daily highland busses in the summertime to Þórsmörk and Landmannalaugar, please visit our website for dates, timetables and rates. Friendly, experienced drivers ensure you a pleasant and safe journey to enjoy the magnificent landscape of Iceland.
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Trex Travel Experiences
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Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.
Popular mentions
4.0
85 reviews
Excellent
48
Very good
15
Average
1
Poor
7
Terrible
14
Julie S
3 contributions
Jun 2024 • Family
Trex Hiker Bus provided outstanding service during our recent hike on the Laugavegur Trail. The drivers were fantastic (safe, friendly, calm) and pick up times were reliable and dependable. When making reservations online from another country for a somewhat complicated backpacking trip, all went exactly as intended for which we were very grateful!
I had to change our initial reservation because we changed the direction of our hike. Trex's customer service online was beyond reproach: efficient, accurate, accommodating.
I can confirm that Trex does an excellent job and knows how to hire fantastic staff.
I had to change our initial reservation because we changed the direction of our hike. Trex's customer service online was beyond reproach: efficient, accurate, accommodating.
I can confirm that Trex does an excellent job and knows how to hire fantastic staff.
Written July 16, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bhargav T
1 contribution
Sep 2022 • Friends
Amazing experience on the Salkantay trail. Our guide JJ was awesome, he was extremely knowledgeable, passionate and made sure we had the trip of a lifetime. Amazing views, historical context and perfectly planned trip. The chef Ronaldo was amazing and served restaurant quality 3 course meals even in the middle of nowhere. Great job by the porters and horsemen too, they always had a smile on their face and pulled off amazing feats on transporting everything.
Highly recommended tour, great experience with Carlos the owner too.
Highly recommended tour, great experience with Carlos the owner too.
Written September 8, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Katia t
Geneva, Switzerland1 contribution
Jul 2024 • Couples
The journeys with trex travel where beautifull and buses were always in time. It feels like the drivers really know what they are doing even if I got tenses seing the smoke from the motor system while crossing big rivers ! Fun and surprising, I would recommand this company. The after services was also very kind as I lost something in the buses and took time to help me find it !
Written August 14, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brian C
5 contributions
Aug 2022
Choose Reykjavik Excursions over this outfit. Reykjavik Excursions is very reliable and professional and offers all of the same trips.
TREX however is a disaster. I was in Iceland for almost two weeks and heard nothing but nightmare stories about this outfit. This was after I had already booked a trip from Reykjavik to Porsmork. So the bus gets to Hella and the driver fails to mention I am supposed to transfer buses at the stop! So I miss the transfer and end up in Landmannalaugur. Turns out I was the only person on the bus that day going to Porsmork. But the driver must have forgot to make the announcement. Instead of advising me to just wait in Hella for the next bus, he tells me I have to stay with him all the way to Landmannalaugur and back, a totally wasted day.
To make matters worse they refused to offer me a refund, claiming "I didn't hear the announcement" and "all others got to Porsmork that day". I was the only one going to Porsmork on that bus. They want your money. They don't care if you get there or not.
Drivers at Reykjavik Excursions actually count the passengers and make sure everyone is present before leaving and they will be VERY clear about transfer.
TREX however is a disaster. I was in Iceland for almost two weeks and heard nothing but nightmare stories about this outfit. This was after I had already booked a trip from Reykjavik to Porsmork. So the bus gets to Hella and the driver fails to mention I am supposed to transfer buses at the stop! So I miss the transfer and end up in Landmannalaugur. Turns out I was the only person on the bus that day going to Porsmork. But the driver must have forgot to make the announcement. Instead of advising me to just wait in Hella for the next bus, he tells me I have to stay with him all the way to Landmannalaugur and back, a totally wasted day.
To make matters worse they refused to offer me a refund, claiming "I didn't hear the announcement" and "all others got to Porsmork that day". I was the only one going to Porsmork on that bus. They want your money. They don't care if you get there or not.
Drivers at Reykjavik Excursions actually count the passengers and make sure everyone is present before leaving and they will be VERY clear about transfer.
Written August 28, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
martin dubeau
1 contribution
Jul 2020
I have cancelled my booking many days prior to my trip in last july and it still got no answer or refund for this. Even after many emails asking for an update about my refund, understanding that COVID probably gives them many cancellation issues, i still have no answers. Really not professionnal.
Written November 15, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kai Yu M
Groningen, The Netherlands6 contributions
Jul 2022 • Friends
After the beautiful but tiring Laugavegur and Fommvirthuhalls trails, we took the bus from Skogar to Reykjavik. Unfortunately, the bus driver told us that the drive would take 8 hours (instead of 2) because there would be a rest stop between 11 am and 5 pm to wait on passengers from another bus. He offered us an alternative, which was to pay about 25 euros per person to take a public bus from the rest stop. Quite a disappointment when we are longing to be back in the city center to continue our itinerary.. If we didn’t pay for the public bus, we would’ve missed our car rental. Too bad we weren’t warned before hand.
Written July 30, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
o_kraken
Berlin, Germany8 contributions
Jul 2024 • Friends
We booked a pickup from Pörsmörk for 23rd of July 2024, after completing the Laugavegur trail. Upon arrival, a group of American tourists, including guide, showed up and said that they needed the spots on the bus because they had connecting flights. Despite prebooking and paying our seats, we and several other passengers were escorted off the bus quite rudely by the bus driver, who simply said he did not have any more seats and was giving the group of American tourists preference. Either they overbooked or just kicked us off the bus for the American group.
In addition, the bus driver stated that the pickup 45min later with the competitor Reykjavik Excursions would take around 7h in total, so it would be better to retain our booking with Trex Travel Experiences and take their bus scheduled for later during the day. This was a blatant lie and the Rreykjavik Excursions bus that showed up 45min later was happy to take us along as walk ins.
The only good thing was that we got our money back from Trex quickly. Other than that I think the reviews on Google speak for themselves.
In addition, the bus driver stated that the pickup 45min later with the competitor Reykjavik Excursions would take around 7h in total, so it would be better to retain our booking with Trex Travel Experiences and take their bus scheduled for later during the day. This was a blatant lie and the Rreykjavik Excursions bus that showed up 45min later was happy to take us along as walk ins.
The only good thing was that we got our money back from Trex quickly. Other than that I think the reviews on Google speak for themselves.
Written July 29, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sebastian S
1 contribution
Aug 2020 • Couples
On our journey through Island, we also planned a trip with Trex and booked the bus tour in advance. Because of sickness we were not able to do the trip and canceled it days before it should start. Trex offers to refund the booking costs, if the trip is canceled at least 24 hours prior to the department. Despite multiple requests we didn't get any answer and no money back.
Written August 23, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
daniele b
2 contributions
Aug 2022 • Couples
The organization was really bad, on the way from hella to landmannalaugar the split me and my wife on two buses because the didn't have enough seats. On the way back they canceled the 16,30 bus without contacting us (they had email and number), with the official motivation that a bus broke down, more probably they considered it was more convenient to move the few people scheduled at 16,30 to the next bus. Even so, we risked to remain in landmannalaugar because maybe the following bus was full. Upon request, they refused any reimbursement. Chiuse another more reliable company.
Written August 27, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thomas R
Lure, France20 contributions
Jun 2024 • Couples
An excellent experience to go to Landmannalaugar and back. Despite a minor technical problem beyond his control, the driver remained smiling and professional, and did everything he could to solve the problem quickly and efficiently. The team is understanding and friendly. Next time, we will travel with Trex without hesitation! Thanks!
Written August 20, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We had photos taken by our tour guide and was wondering where we can view them.
Thanks
Written March 2, 2015
Trex Travel Experiences
Kopavogur, Iceland
Hello Mark1234565 - find us on Facebook under the name Trex - Travel Experiences to see photos
Thank you the TREX team.
Written March 10, 2015
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