We booked a 11 days trip with Fun Travel to do a round island tour including the West fjords.
Pre-booking: (4.5 stars)
Jens is very prompt in replying to emails and queries. Even when he is touring, he will bring his laptop along to check his emails every morning. The reply, on average, is less than 48 hours. He is happy to answer questions and to make arrangements to cater to your interests.
One of the most reasonable around. I have obtained quotation from almost all tour agency in tripadvisor. None gave me a more reasonable pricing than Jens. There was one day where we experienced gale and was unable to do a boat tour at jokullsarlon. He took initiative to offer a reduction of our tour fee. We really appreciate his honesty.
Itinerary: (4 stars)
I would say that we truly enjoyed the itinerary. South, South East and North of Iceland was great. Although Jens seldom did tours on the west fjords, he took time to find interesting places. However, I did feel that there was too much driving and too little to see at the west fjords. (We have 3 days in the west) . Maybe it was because the south was so amazing and filled with picturesque sceneries and activities. This is a personal opinion though. The west was different though. Snaefellness was quite enjoyable and scenic.
Guide: (3.5 stars- basic guiding)
Jens was both our driver and guide. He is man with few words. Before we start off our day, he would tell us briefly on the places that we would visit for the day. Before we arrive on the destination, he would again give us a brief introduction on the places. Thereafter, you would have to take initiative to ask questions. Of course, he would be glad to answer your queries. I did learn a lot about Iceland through our dinner conversation. Most of which was my questions on Iceland. So if you are talkative, curious, inquisitive and have a list of questions like me, then you would have no problem with Jens. :)
Driving: (4 stars)
Jens is a careful driver who takes notice of his environment and looks ahead of traffic. We felt safe even when he's driving the toughest road. He is familiar with the roads in Iceland. The only thing that he can improve on will be the familiarity of road with the west fjords which is understandable as he does not do this part of Iceland often. The vehicle he used is a bit old but it was comfortable and acceptable. We did not mind as the price is reasonable.
Accommodation + food (5 stars - exceed expectations)
We requested for basic accommodation with private bathrooms. Most of the places we stayed are farm stays and private apartment. All in good condition and some relatively new. The service is personalised and I would definitely recommend booking dinner with Jens. The meals are exceptionally good. To me, the additional amount that I have paid Jens to include the dinner was he most well spent and a bang for my buck.
Overall, Jens is a trustworthy person who you can trust to book your trip to Iceland with. I would definitely book with him again.