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About Goecco
Independent Family Tours, Small Group Tours, Private Tours since 2007 – Made by us and guided by us. We are a local family and team of like-minded people, who care deeply about nature and the country we live in. We go from the must-see sights to secret sights leaving as little impact on nature as possible. All our tours are guided by handpicked men and women, who are passionate about Iceland, nature, history, culture, and sharing it all with you. Join our Small Group Tours if you love nature, meeting new people and having fun in a group. Book our Family Tours and we will tell you all about the best pools, where to buy diapers, snacks, ice cream, and all the other insider tips only a local family can tell you. Or enjoy the luxury of designing your own Private Icelandic adventure for just you, family or friends.
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Goecco
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Krista K wrote a review Feb 2019
Vatnajokull National Park, Iceland5 contributions7 helpful votes
They canceled our tour a week after we booked it. Just like everyone else we didn’t get a refund and are currently dealing with PayPal to try to get our money back.
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Date of experience: February 2019
4 Helpful votes
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Neevnav wrote a review Jan 2019
Aurora, Canada12 contributions3 helpful votes
I feel terribly for those of you trying to get your money back as we did tour with these guys twice, once without kids in 2011 and then last May/2018 with our 3 kids and they were wonderful, the most knowledgeable and respectful of the environment and of the history of Iceland. Real guardians of the country and maybe that's why some of the other groups were targeting them and just want to collect a buck. Too bad these guys are gone.
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Date of experience: May 2018
1 Helpful vote
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Yuha wrote a review Jan 2019
New Zealand47 contributions7 helpful votes
THIS COMPANY IS BANKRUPT. Booked for a 3 day tour in January 2019 early October 2018, only to be emailed a couple of weeks later saying they've been bankrupt. For 4 people, it's a huge amount of money (we had to pay up front). No reply after their email explaining their financial situation. I contacted my credit card company, and weeks later they said I needed to contact PayPal (how I paid). PayPal did give my money back - the right USD amount but I ended up losing over 600 NZD (about 300-400 USD) because of 'currency exchange rate' and fees. It's a huge chunk of money too. Not happy but trying to think positively as I did get 80% back... Ended up touring with another company for the same dates. Really disappointed as I picked goecco because their itenary was perfect, despite their extra expensive costs.
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Date of experience: January 2019
5 Helpful votes
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Po K wrote a review Jan 2019
1 contribution2 helpful votes
I booked the tour in mid June 2018. No email received about the cancellation. We were waiting at the office on 31Dec2018 for the 3 day tour pick up. But no one showed up. Then we went to the tourist info centre and they told us the company went Bankrupt! And PayPal rejected my refund request because the request made after 180 days!! Anyone knows what to do now...
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Date of experience: December 2018
1 Helpful vote
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Tam wrote a review Dec 2018
12 contributions5 helpful votes
We booked the Ice cave tour with Goecco in Aug and only to receive the email from them 3 days before our tour, telling us the tour has been canceled, the company went bankrupt and the complaint about the mafia who made it. We appreciated them to let us know about it and their recommendation to book other tours. We managed to book other similar ice cave tour- Hidden Iceland, thankfully it turned out to be great. We were told we will get the refund but we need to make every effort to get it back. Email to them to no avail. So, I have contacted the creditcard bank and paypal. Paypal promised to investigate, after some back and forth email with Paypal, finally Paypal agreed to refund my money. I am still waiting to get the refund back in my bank account but I least I got email confirmation Paypal that they will refund to me. So, to those who are in the similar situation as I do, you can contact Paypal and try to get your refund back. Attach the email from Goecco, your paypal transaction email confirmation to Paypal. I never registered Paypal before, but because I need to contact Paypal, I registered myself. I email them through their paypal website and state my issue and within a couple of days, someone from Paypal will call you.
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Date of experience: November 2018
3 Helpful votes
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