Dear Aaron
Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience and concern caused during your recent transfer with us. Ensuring the safety and comfort of our passengers, especially our youngest travelers, is our top priority, and we deeply regret that this was not reflected in your experience.
We are actively investigating how this oversight occurred. Your feedback is essential to us, and we are committed to preventing such issues in the future. It’s evident that you booked a car seat for the child, but unfortunately, the driver forgot to bring it. We always clearly instruct our drivers to provide car seats when requested, so this was an unfortunate oversight. According to our data, such incidents are rare, despite what the driver may have implied.
Regarding your attempts to reach us, we sincerely apologize for any delay in our response.
Thank you for bringing this to our attention. We hope to have the opportunity to restore your trust in Snaeland Travel.